Guidelines for Filling Out IJ Airlines' "Special Refund Application Form"
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According to the latest regulations of IJ Airlines on May 30, 2025, for special refund and change cases (such as refund due to illness, refund due to death, refusal to take passengers, changes and refunds related to irregular flights, wrong - purchase within 24 hours, etc.), the application form should be downloaded and filled out, and then submitted to the airline for approval.
Download of Special Refund Application Form:
The airline only provides the application form in Chinese. If you know Chinese, please fill it out and upload it.
Please fill in the following basic information in the form:
申请日: The date of the refund application, e.g., June 3, 2025
公司名: THEATLAS PTE. LTD.
担当人姓名: The name of the person filling out the form, e.g., Cherish
订单号: PNR
旅客人数: The number of passengers for whom a refund is requested
出票日: The date the order was ticketed
乘机人姓名: Fill in the information of the passenger(s) for whom the refund is applied (Note: For special refunds due to illness/death, only 1 accompanying passenger in the same order is allowed to apply for a refund.)
Please refer to the instructions below to fill in the application content and reasons in the form:
Check this option for refund applications due to incorrect ticket issuance by Atlas staff. Applications must be submitted before 24:00 on the ticket issuance date.
This option must be selected for refund applications caused by the passenger's own erroneous purchase. The application reason should be filled in as "24-hour erroneous purchase", and the refund request must be submitted to the airline within 24 hours after ticket issuance.
Check the corresponding option (the application must be submitted to the airline before the original flight's departure).
For single-round refund applications from Japan by Atlas only, please note the following two scenarios: a. Outbound flight from China unused, refund for return flight from Japan: Proof of refund due to illness/death for IJ or other airlines' ticket orders must be provided.
b. Outbound flight from China used, refund for return flight from Japan: A medical diagnosis certificate/death certificate issued by an official local medical or relevant institution in Japan must be provided.
Check the corresponding option. For special refund applications due to denial of boarding, a denial of boarding certificate and images of the passport photo or copy must be provided.
Check "其他记录的去程·回程航班取消·延误”， fill in the order number (PNR) or ticket number, and provide order proof.
Note: If the canceled flight is included in either the outbound or return journey, and you wish to apply for a refund for both the round trip, please ensure to apply for the refund before the departure of the uncanceled flight(scheduled to operate normally).
Check "其他记录的去程·回程航班取消·延误”， fill in the order number (PNR) or ticket number, and provide order proof.
Changes must beapplied for before the flight's departure.
Proof materials have been provided in the form with attachment pages for passports and relevant supporting documents. Please attach the required certification materials within the form.
1) Please attach the "passport image" to the form (sheet 1) of the [申請書], as shown in the figure:
2) Please attach the "medical diagnosis certificate, denied boarding certificate, and death-related certification documents" to the [证明书] form (Sheet 2), as shown in the figure:
Documents required for refund due to illness are as follows:
a). Medical diagnosis certificate (stating that the passenger is unable to take the purchased flight due to illness. The certificate must be issued by an official medical institution, stamped by the hospital, and signed/stamped by a doctor).
b). Passenger and accompanying person identification documents (passport photo of the passenger applying for illness-related refund; passport photo of the accompanying applicant. Only 1 accompanying passenger per order is eligible for refund).
Documents required for death-related refund are as follows (applicable only to the death of the ticketed passenger; not applicable to the death of immediate family members):
a). Death certificate
b). Identification documents of the deceased and the accompanying person(only 1 accompanying passenger per order is eligible for refund).
