Order Regeneration
In daily business operations, it is common for customer bookings to be canceled or to expire for various reasons, requiring a new order to be placed. You can quickly create an order that is completely consistent with the original booking information using ATRIP's "Regenerate Order" feature, thereby efficiently completing the ticketing process and improving operational efficiency.
Regenerate Order Path:
ATRIP -> Bookings -> My Bookings -> Booking Detail -> Regenerate
Operating Instructions:
Locate the canceled order that needs to be regenerated and click the "Regenerate" button at the top right corner of the order details page.
Enter the order confirmation page, and the system will automatically populate the original order's passenger and itinerary information. If adjustments to passenger information are needed, you can directly add, delete, or modify them on the current page.
The number of passengers cannot exceed the number of remaining seats displayed on the page.
If an error occurs during the operation, the system will provide clear text prompts. At that time, please pay attention to the prompt content so that you can perform subsequent operations according to the guidelines.
Once you have confirmed that the itinerary and passenger information is correct, click the "Baggage Info" button to proceed.
On the luggage details page, you can add baggage information based on the passengers' requirements.
After confirming the baggage information has been added correctly, click the "Book" button to generate the new order.
Please carefully verify the new order information (note: the new order number is displayed at the top of the page) and confirm it promptly within the ticketing hold period.
Click the "Pay" button to complete the payment (the amount of the booking will be debited from the deposit), and you will successfully complete the reordering process.
Once the order has been generated, it will be displayed in the "My Bookings" list for easy management.
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