Atlas Ticket Issuance and Cancellation Rules
1. Ticket Issuance Time Standards
The Atlas ticketing system features efficient processing mechanisms to ensure rapid ticket issuance for the vast majority of orders. Specific time commitments are as follows:
≥90% of orders are completed within 5 minutes.
≥98% of orders are completed within 1 hour.
Note: The above timeframes are based on standard ticketing scenarios. Issuance times may be extended due to force majeure events such as airline system delays or external system fluctuations. Specific progress will be updated in real-time via the system.
2. Order Cancellation Rules
Depending on the payment method and customer settings, Atlas order cancellation rules are categorized into the following three types:
1）VCC Pass-through Card Payment
Orders will be automatically canceled by the system if issuance is hindered due to the following reasons:
Temporary price changes by the airline.
The target flight being sold out.
Payment card verification failure.
No ticket issuance confirmation received from the airline within 2 hours after successful payment.
2）Prepayment
If ticket issuance is hindered due to the following reasons, Atlas will first communicate with the customer to confirm the solution before proceeding:
The target flight being sold out.
Airline system failure preventing ticket issuance.
3）Customer-Specific Settings (Applicable to All Payment Methods)
If specific rules have been set by the customer, the system will cancel orders based on the defined conditions. Common settings include:
Time-based Settings: For example, setting "Auto-cancel if not issued within timeout period" (e.g., cancel if not issued within 15 minutes after payment).
Price Change Settings: For example, setting "Auto-cancel upon price change" (i.e., the system automatically cancels the order if the airline's fare changes).
Manual Cancellation: The customer initiates a "Stop Ticket Issuance" request within the system; the order is canceled after successful system validation.
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