Payments related FAQs

Question 1: Do you have sales reports in ATRIP?

Answer: Yes. You can find the "transaction records" in ATRIP -> Financial -> Transaction Records (link) and the invoices and reconciliation statements can be downloaded and viewed from ATRIP -> Financial -> Invoices (link).

Question 2: In which currencies can we get the content?

Answer: USD, EUR, GBP, SGD, CNH, CNY, CAD, CHF, NZD, HKD, NOK, DKK, CZK, PLN, AED, SEK and HUF at the moment.

Question 3: Do you accept payment via Credit Card?

Answer: Yes. We accept credit card payment as a pass-through method which means we will send your card to the airline directly to be charged by the airline. The airline may have restrictions on certain cards and hence the payment can get declined.

Question 4: When can I use the credit card for the payment?

Answer: You can use a credit card for several airlines which support the pass-through option. To address this, we have added the supportCreditTransPayment function in the routing element for each fare.

Question 5: What are the Payment methods

Answer: We are open to discussing what works best for you. We usually facilitate the use of agency VCC or advanced payment of positive cash balance. We also provide hybrid payment solutions.

Question 6: Would Atlas share the VCC rebate with the customer for transactions made by Atlas' VCC?

Answer: Sorry that I cannot provide you the answer. Please talk with your account manager.

Question 7: Can we pay with pre-payment for all airlines?

Answer: Yes, Atlas accepts payment via deposit for all the airlines available on its platform.

Question 8: Does Atlas have any mapping for credit card codes?

Answer: Atlas accepts payment via all the major credit card providers. These are the standard mappings which should be easily available in the public domain. Unfortunately, we do not have any mapping at our end.

Question 9: What Payment methods (Credit card, agency credit, etc.) does Atlas accept?

Answer: We have flexible payment options for our partner agencies. However, the most popular methods are through a Virtual Credit Card (VCC) or advance payment (deposit) to maintain a positive cash balance with Atlas. We also provide hybrid payment solutions. Link to ATRIP capability.

Question 10: How can we use a credit card to make payments?

Answer: The customer can send their credit card information along with the pay.do request. Atlas will pass-through the credit card details to the airlines, and the airlines will settle with you directly. In this case, we will deduct the technical service fee from your account with Atlas. Several airlines support the pass-through option, for which we have added the supportCreditTransPayment function in the routing element.