# Credit Card Usage Notice

**To Our Valued Clients,**

To clarify the responsibilities of both parties in air ticket transactions, standardize credit card operations, and protect mutual interests, please strictly adhere to the following terms:

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## **I. Chargeback Dispute Resolution Terms**

* **Agent's Acknowledgment of Transaction Validity**: By using a Virtual Credit Card (VCC) to pay for an order, the Agent is deemed to have confirmed the validity of the transaction. If there is any dispute regarding the transaction, the Agent **must provide written notice to Atlas at least 48 hours before initiating a Chargeback** to negotiate a resolution.
* **Liability for Unilateral Chargebacks**: If a Chargeback is initiated unilaterally **without prior notification to Atlas**, resulting in direct losses to Atlas or airline claims against Atlas, Atlas reserves the **right to full recovery** for the affected transaction, including but not limited to:
  * The original ticket fare
  * Penalties imposed by payment networks (Visa/Mastercard/Amex, etc.)
  * Airline-imposed fines
  * Dispute resolution costs
* **Recovery Methods** include but are not limited to:
  * Direct deduction from the Agent's security deposit account;
  * Legal actions to recover uncovered losses.
* **Fraudulent Disputes**: Atlas reserves the right to **suspend the Agent's ticket issuance privileges** for maliciously initiated disputes and may pursue legal remedies for subsequent recovery.

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## **II. Recovery of Undercharged/Uncollected Funds Due to Airline System Errors**

**Conditions Triggering Liability**If an airline fails to collect the full ticket payment during the initial deduction due to technical system errors (e.g., system malfunctions) and is unable to perform a secondary deduction via the original VCC for reasons including but not limited to:

* The VCC provided by the Agent is a single-use card (automatically invalid after initial transaction);
* The VCC has expired, has insufficient funds, or was manually frozen by the cardholder;
* \ Any other VCC status anomalies preventing secondary deductions;**the Agent is obligated to compensate the shortfall** upon the airline's direct claim against Atlas.

**Agent's Payment Obligations**

* Upon receiving a written claim from the airline, Atlas will issue a **Shortfall Payment Notice** to the Agent specifying the amount due and the airline's justification. The Agent must settle the shortfall within **5 business days** of receiving the notice.
* The Agent **shall unconditionally fulfill this obligation**. Failure to comply may result in the following actions by Atlas:

a. Direct deduction of the shortfall from the Agent's prepaid account;

b. Suspension of the Agent's ticket issuance privileges until the account is settled;

c. For Agents with repeated defaults, refusal to pay, or terminated partnerships, Atlas reserves the right to pursue legal remedies for recovery.


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