Features & Content Related FAQs

Question 1: Are all airlines and routes available throughout the year?

Answer: We have an "Airline List" in ATRIP (link) which provides information about the airlines supported by Atlas. We are progressively adding more routes and airlines to our platform. Due to some restrictions, all routes may not be available. The booking window can vary between 30 days and 365 days. Our objective is to provide all routes throughout the year.

Question 2: Do you provide ancillaries – baggage, meals, seats (including seat map), priority boarding & cabin baggage?

Answer: Currently, Atlas provides two types of ancillaries in the ticketing flow: baggage and seats.

• Baggage: Information is available in both search and verify responses.

• Seats: A dedicated function is available to provide seat maps and seat availability, which can only be accessed after the verify call.

Question 3: Do you provide bundled fares/fare families?

Answer: Yes. We support fare families and bundles. We provide all the different levels of fares for a flight option in the "Search API" response.

Question 4: Do you support BYOA?

Answer: Yes. We do support BYOA. Please contact your Account Manager for further information.

Question 5: What are the specific carriers which you have?

Answer: You can find a comprehensive list of the airlines supported by Atlas in the "Airline List" section of ATRIP (link).

Question 6: Do you support clients' credentials against each LCCs?

Answer: Currently, we don't offer the option to set up the client's own credentials against each LCC. However, we have the ability to configure that. If you have any requirements, please let us know, and we can check its feasibility.

Question 7: Do you support promotion code?

Answer: Currently, we don't support promotion codes.

Question 8: Why are airlines getting disabled/enabled so often?

Answer: Atlas integrates with more than 100 airlines through various methods. However, many of these airlines' technical systems are prone to instability, often experiencing data anomalies or network timeouts. To manage this challenge, Atlas employs Athena, a digital system that monitors airline connectivity performance 24/7.

• When Athena detects system instability or high failure rates, it temporarily disconnects the affected airline's integration until the system stabilizes, then automatically reconnects it.

• If these automated disconnections cause any inconvenience, please share your use case for a more tailored solution.

Question 9: Can we have the content from Atlas in multiple currencies?

Answer: Yes. We have a multi-currency feature where you can transact in various currencies. The currencies we support are USD, GBP, EUR, CNY, and SGD.

Question 10: Does Atlas have true round-trip itineraries for all airlines?

Answer: Yes, Atlas provides true round-trip itineraries for all airlines as default. If required, we can also configure it to provide one-way + one-way fares.

Question 11: Can the customer download the routes via API?

Answer: We do not have this function presently. However, you may download the routes as an Excel file through Atrip Flight Deck.

Question 12: Is there some set limit where price difference can be accepted?

Answer: Atlas has a back-office configuration to control the price change limit. If you require a specific threshold, please discuss it with your account manager.

Question 13: Will airline PNR be the same for all passengers in the reservation?

Answer: Yes, the airline PNR will be the same for all passengers by default.

Question 14: What steps should be taken when one credit card is declined on payment, and we want to use a different card and repeat the payment?

Answer: If your credit card is declined by the airline during payment, Atlas will cancel the order. You can then use the regenerateOrder function to create a new order and pay with a new card or choose Atlas Prepayment to pay.

Question 15: For adding baggage to the reservation, are there any general rules that Atlas applies?

Answer: Atlas does not apply general rules. We provide complete baggage information for both outbound and inbound flights. If you have a specific scenario, please share it for better clarification.

Question 16: Where do you get your content from?

Answer: We directly connect with the airlines and procure the content. We do not use any 3rd party suppliers.

Question 17: Where can I find the Atlas Airline List with Integration Type?

Answer: Refer to the "Airline List" in ATRIP (link). Contact your Account Manager for more details.

Question 18: Does Atlas commit to implementing new LCC integrations requested by a customer?

Answer: Yes. Provide details and the daily segment volume to your Account Manager. Feasibility and timelines will be shared after review.