Email List
Background
Some airlines block bookings which have emails from OTAs and travel companies as they want to promote their own sales channels. To overcome this blockage from airlines and to provide unique content to our customers, Atlas uses their own email service and changes the original email to an Atlas email when creating the booking with the airline.
The customer will not receive this email as the airline does not have the customer email id. Hence, Atlas has developed a feature whereby these emails can be viewed and actioned by the customer’s operations team members.
The “Email List” can be accessed with the below 3 methods:
ATRIP
Email List API
Email Notification Webhook
Objective
The objective of having this list is that the customer can inform the passenger of any schedule changes or other important announcements made by the airline.
Email List Categories
The emails for the below categories will be displayed in the “Email List”:
Schedule change
Receipt
Payment Success
Verification
Trip Reminder
Promo code
Travel Itinerary
Advertisement
PNR Cancellation Success
Payment Due
Unidentified
Duplicated Schedule Change
Unaccounted Cancellation
ATRIP
All emails can be managed here, including flight changes, itineraries, etc. All emails sent by the airline to the contact email address will be displayed here, including advertisements.
The location of the email list is ATRIP --> Bookings --> Email List
Processing of the Email List
The email received in the email list can be “viewed”, “downloaded” and then “processed”.
Viewing the Email
Click on the “View” hyperlink. The email received from the airline will open in a new tab as shown below. The customer may then forward the email to the passenger as per their in-house process.
Downloading the Email
Click on the “Download” hyperlink. The email received from the airline will be downloaded on the laptop/PC. The customer may then forward the email to the passenger as per their in-house process.
Processing the Email
The emails can be processed in 2 ways:
By clicking on “View” and then clicking on the “Handle” button.
By clicking on one or more emails on the summary screen and then clicking on the “Batch Handle” button.
“View” and click on the “Handle” button
Once the “View” hyperlink is clicked, the below screen will be displayed with the email in the browser.
Click on the “Handle” button on the top right of the screen
On clicking the “Handle” button, the below pop-up window will be displayed with the drop-down options.
Select the appropriate option and click ”Confirm”. When you check the Email List summary, the status would have changed to ”Processed”.
The options available are:
No Change (There is no change in the booking)
Flight Change Confirmed (There has been no flight change)
Micro Schedule Change (The schedule change is minimal)
API Notified (The customer has been notified via the email list API)
Wait (Customer will be informed later)
Batch Update
Select one or more emails from the email list. Then click on “Batch Handle” button.
A pop-up window will be displayed as shown below:
Select the appropriate option and click ”Confirm”. When you check the Email List summary, the status would have changed to ”Processed”.
Email List API
Request
orderNo
Optional
Order Number
emailReceivingDateStart
Optional
Receiving time Start.
emailReceivingDateEnd
Optional
Receiving time End.
You can only query data for up to one month at a time.
createTimeStart
Optional
Create time Start.
createTimeEnd
Optional
Create time End.
You can only query data for up to one month at a time.
emailCategory
Optional
Options:
Schedule change
Receipt
Payment Success
Verification
Trip Reminder
Promo code
Travel Itinerary
Advertisement
Multiple categories can be added, separated by a comma.
pageIndex
Required
Pagination
pageSize
Required
Number of records per page
maximum number=1000
Response
orderNo
Required
Order Number
emailReceivingDate
Required
The time at which the email has been received from the airline.
uniqueCode
Required
Unique Code of the email
emailCategory
Required
Options:
Schedule change
Receipt
Payment Success
Verification
Trip Reminder
Promo code
Travel Itinerary
Advertisement
from
Required
Email “from” address
to
Required
Email “to” address
emailSubject
Required
Email “Subject”
emailLink
Required
Email Link. Email Link is only valid for 10 mins.
createTime
Required
Create time End.
You can only query data for up to one month at a time
emailNotificationStatus
Optional
Notification Status
0=Notification not sent successfully
1=Notification sent successfully
The customer can download “emailLink”.
The email will be downloaded and when opened, it will show the email as sent by the airline:
Email Notification via Webhook
The customer server URL needs to be configured in ATRIP to receive the webhook notifications.
Webhook Notification
orderNo
Order Number
emailReceivingDate
The time Atlas received the airline's email.
Format: yyyy-MM-dd HH:mm:ss UTC+08:00
uniqueCode
Unique Code of the email
emailCategory
Atlas email categories. Atlas categorizes emails but does not guarantee accuracy in classification.
Options:
Schedule change
Receipt
Payment Success
Verification
Trip Reminder
Promo code
Travel Itinerary
Advertisement
from
Email “from” address
to
Email “to” address
emailSubject
Email “Subject”
emailLink
Email Link. Email Link is only valid for 10 mins.
createTime
The time when Atlas created this email record in the Email list. Generally, it will be later than the receiving time.
notificationId
Unique Code of the notification
status
Always equal to -1, internal field
type
Notification type. When type=email.all, the notification is the Email Notification.
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