What types of refunds does Atlas handle?

Atlas handles various types of ticket refunds supported by airlines, including voluntary refunds, involuntary refunds due to flight changes, void tickets, and refunds for special scenarios (such as refunds for duplicate booking refunds, and refunds for denied boarding, etc.).

Clients using the Pay to Atlas or VCC Passthrough methods for ticket issuance are all accepted, without being restricted by the original ticket payment method.

Note:

Due to PCI rules, Atlas cannot retain the full credit card number provided by the airline during the refund process, so it does not support airline HD refunds in the VCC Passthrough scenario.

Due to the fact that applications for refunds due to illness or death involve complex review procedures of airlines, requiring the submission of a large number of certificates and multiple communications, processing them through Atlas will seriously affect efficiency. To ensure service quality and timeliness, we are temporarily unable to accept the "illness and death refund" business and recommend handling it directly through the official channels of the airline.