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NextATRIP

Last updated 19 days ago

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Welcome to Atlas Help Center! Get assistance with common queries!


Popular Topics


Frequently Asked Questions

How to find the email id for "Manage My Booking"?

This information appears in the order details in both the API and Atrip Flight Deck. In the API, you can find it under the tag "airlineBookings→mmbEmail". In Atrip Flight Deck, it's located under "Manage booking→MMB Login E-mail”.

How to find the credentials you create for the particular booking?

This information appears in the order details in both the API and Atrip Flight Deck. In the API, you can find it under the tag "airlineBookings→extras". In Atrip Flight Deck, it's located under "Manage booking→Extra Info”, please clikc the "View" button to see.

How to find the confirmation number except airline PNR for the Japanese airlines such as HD, 7G?

This information appears in the order details in both the API and Atrip Flight Deck. In the API, you can find it under the tag "airlineBookings→extras". In Atrip Flight Deck, it's located under "Manage booking→Extra Info”, please click the "View" button to see.

How can I get schedule change notification?

Airlines typically send schedule change notification emails to the contact email address. Please check the contact email inbox regularly.

If you use Atlas Email Service for your orders, Atlas will send you schedule change notifications via webhook when we receive the airline's schedule change email. These notifications are also visible in the incident management section of Atrip Flight Deck under the category "schedule change—email notification".

Additionally, Atlas monitors flight status before departure. If we detect a schedule change during this monitoring, we'll send an API notification via webhook. These notifications also appear in the incident management section of Atrip Flight Deck under the category "schedule change—API notification".

How can I identify if this PNR has got schedule change?

Airlines typically send schedule change notification emails to the contact email id. Please check the contact email inbox. If you are using Atlas Email Service, you can view emails received by the order contact in the Email List tab of the order details.

If no schedule change notification email was received in the contact inbox, you can log into the airline's official website Manage My Booking (MMB) to check. If a schedule change is displayed, this confirms the schedule change has occurred; if no schedule change is shown, you can try the following method.

For flights departing soon, you can check the flight status on the airline's official website “Flight Status” section. If the flight shows as cancelled or the departure time has changed, this indicates a schedule change has occurred; if the flight status is normal and the departure time remains unchanged, this means there is no schedule change.

If you are still unable to confirm the schedule change status through these methods, it is recommended to contact the airline's customer service center or live chat service.


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