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  1. Popular Topics
  2. Post-Ticketing
  3. Refund

How to check the refund status?

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Last updated 5 months ago

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Atlas provides two methods for checking the refund status： single check and batch check.

1. Single check

Check Path: ATRIP -> Bookings -> My Bookings -> Booking Details -> Refund info

The refund status is updated in real-time, and you can access the latest updates on this page.

2. Batch check

Check Path: ATRIP -> Bookings -> Cancel & Refund

Check Process:

  • Click “Download Template” to download the Excel template.

  • Fill in the order number that needs to query the status of the refund form into the downloaded Excel template.

  • Upload the Excel file you just filled out through 'Batch Search'

  • After uploading, you can obtain all the refund forms to be checked and their corresponding statuses.

If there are records of query failures, you can view details here.