Atlas After-Sales Service Scope

Atlas is a travel tech solution provider specializing in Low-Cost Carrier (LCC) solutions. Our core mission is to deliver a comprehensive, one-stop platform covering airline data integration, ticketing systems, payment processing, and after-sales support.

To maintain focus on our core competencies and ensure a stable, high-quality service experience, Atlas prioritizes addressing the most common and critical technical and service needs faced by our partners.

Based on this, our after-sales service scope is clearly defined as follows:

Primary Category	Secondary Category	Service Availability
Refund	Voluntary Refund	✓
	Involuntary Refund (due to airline schedule change)	✓
	Voided Ticket Refund	✓
	Special Refund (Duplicate Booking, Denied Boarding)	✓
	Refund due to Illness	×
	Refund due to Death	×
Date Change	Voluntary Date Change	Only for scenarios requiring agent processing
	Involuntary Date Change (due to airline change)	✓
Passenger Information Change	Name Change	Only for scenarios requiring agent processing
	Gender Change	✓
	Nationality Change	✓
	Date of Birth Change	✓
	Passport Details Change (Number, Expiry Date)	✓
Contact Information Update	Update Contact Details	✓
Add Frequent Flyer Number	Add Frequent Flyer Number	✓
Purchase of Ancillary Products	Add Checked Baggage	✓
	Pre-select Seat	×
	Pre-order Meal	×
	Request Wheelchair	×
	Upgrade Class of Service	×
Online Check-In	Online Check-In	×
Flight & Ticket Status	Verify Flight Status	Planned
	Verify Ticket Status	Planned
	Request Compensation for Schedule Change	×
	Confirm Protected Flight	×
Other Services	Reissue Ticket Using Voucher	Only for scenarios requiring agent processing
	Information Support (e.g., Atlas Travel Agency Credentials, Agency Code, etc.)	✓

Atlas continuously collects customer feedback and will evaluate and expand our service scope in line with operational priorities and user needs.

Thank you for your continued trust and support as we enhance our after-sales service capabilities.