Atlas Refund Amount Calculation Rules

Atlas will process your refund based on the actual amount received from the airline, converted at a fair exchange rate. The specific rules are as follows:

1. Full Refund

Applicable scenarios: In cases of involuntary refunds or voiding, the airline fully refunds the payment in cash.

Calculation rule: Atlas will refund the full amount in the original currency and amount you paid.

Example: If you paid 1000 CNY when placing the order and meet the conditions for a full refund, Atlas will refund you 1000 CNY after the airline completes the refund process.

2. Partial Refund

Applicable scenarios: In cases of voluntary refunds or tax refunds, the airline charges a refund fee or agrees to refund only a partial amount.

Calculation rule: Atlas will use the actual refund amount received from the airline as the basis, convert it from the airline’s refund currency to your original payment currency based on the exchange rate from the day before the refund operation, and credit it to your account.

Example: You paid 1000 CNY when placing the order. After applying for a refund, the airline deducts a service fee and refunds 50 USD to Atlas. Assuming the exchange rate on the day before the refund operation is 1 USD = 7.0 CNY, the converted amount is 50 USD × 7.0 = 350 CNY. Therefore, Atlas will refund you 350 CNY.