Ryanair (FR) Refund Policy

According to our agreement with Ryanair, Atlas is only responsible for handling post-sales refund requests for this airline. For other post-sales needs such as flight changes, purchasing additional services (e.g., baggage, seat selection), or correcting passenger name information, please visit the airline's official website directly at https://www.ryanair.com .

1. Atlas' accepted refund coverage

• Refund for disruptions

• Refund for Bereavement

• Government Tax

• Refund of seats for aircraft change

2. Refund Policy and Rules

1) Disruption Eligibility

• Later Departure

	Less than 1hr	1-2hr	2-5hr	5-12hr	Over 12 hrs
Over 14 Days	Not Eligible	Eligible	Eligible	Eligible	Eligible
14-7 Days	Not Eligible	Eligible	Eligible	Eligible	Eligible
Less than 7 days	Not Eligible	Eligible	Eligible	Eligible	Eligible

• Later Departure

	Less than 1hr	1-3hr	3-5hr	5-12hr	Over 12 hrs
Over 14 Days	Not Eligible	Not Eligible	Not Eligible	Eligible	Eligible
14-7 Days	Not Eligible	Not Eligible	Not Eligible	Eligible	Eligible
Less than 7 days	Not Eligible	Not Eligible	Not Eligible	Eligible	Eligible

2) Seat Refunds

• Passengers who have been moved aircraft and their ‘extra legroom seat’ was not available are eligible for a refund.

• The passenger will have to contact the OTA to request this refund.

• The OTA will refund the passenger if the passenger has requested a refund and can provide suitable evidence of the original seat purchased and the new seat received, these are available on the boarding cards.

• These refunds will also be spot checked by Ryanair to ensure the customer has been refunded

3) Government Tax

• Government Tax is available to be claimed back by the passenger if they do not fly, it will not be processed if the passenger has not provided a claim.

• The passenger will contact the OTA and they will refund the passenger if they meet the criteria for a Government Tax refund.

• All taxes are listed here.

• Ryanair charges a €/£20 administration fee to process Government Tax returns, this will be charged to the OTA’s card provided for the booking if it is eligible for a Government Tax Refund.

• Ryanair advise the OTA to pass this charge onto passengers.

• Gov Tax will not be refunded if there were no taxes included in the price of the ticket.

• Gov tax will not be refunded if the passenger travelled.

• Gov tax will not be refunded if the claim is made outside 1 month of departure date.

• These refunds will also be spot checked by Ryanair to ensure the customer has been refunded.

4）Bereavement

OTA partners can use this process to complete refunds to passengers for bereavement of a close family member or passenger for Ryanair flight bookings if it prevents the passenger or other passengers from travelling. Full Terms and Conditions we are following are listed here.

Passengers will need to provide the OTA with:

• Death notice with date of bereavement within 10 days of intended travel

• The death certificate/death notice within 10 days prior to the booked departure date

• Relationship to the deceased

• Confirmation of number of customers on the booking who require a refund.

Immediate family members include only:

• Husband, wife or civil partner;

• A child or stepchild;

• A parent or stepparent;

Ryanair will review the case and issue a travel credit directly to the passenger for the Ryanair flight price paid.

OTA is not required to refund the passenger for Ryanair flights, they will be settled between

Ryanair and the passenger.

Once Ryanair provides an approval, a travel credit will be issued by Ryanair, directly to the passenger.

The claim must be made in the 10 days before the flight and the OTA will need to have proof of this claim.