User Management

User Management allows you to add, remove, and manage user accounts, roles, and permissions within your organization.

Accessing the User Management Configuration

The “User Management” tab can be found in the “Profile” section of ATRIP.

Path: ATRIP → Profile → User Management

In User Management, you’ll be able to:

1. View, Search and Filter Users

2. Add New User & Assign Role

3. Edit User Details

4. Deactivate Users

View, Search and Filter Users

When you access User Management, a complete list of all users in your organization is displayed. At the top, you can view the total number of users.

To quickly find someone, use the search bar or apply filters such as User Role, Status, Last Modified, and Date Created. These tools make it easy to locate specific users and manage accounts efficiently.

In the User Management view, you can see key details for each user at a glance:

• Contact Person – Displays the user’s first name.

• Email – The user’s email address, which also serves as their login account.

• User Role – Indicates the user’s assigned role/permission level. Different roles provide access to different menus and functions within ATRIP.

• Status – Shows whether the user is currently Active or Inactive.

• Last Modified – The date and time when the user’s information was last updated.

• Date Created – The date and time when the user account was first created.

Note: The list may contain two types of users:

• Manually Created Users – Added directly by the customer.

• SSO Users – Logged in through Single Sign-On (SSO). These users are marked with an “SSO” tag next to their name for easy identification.

Add New User & Assign Role

Adding a new user is quick and straightforward:

1. Enter user details – Provide the first name, last name, and a valid email address.

2. Assign permissions – Select the appropriate role to define the user’s permission level.

Permission / Role	Admin	Customer Service	Operations	Finance	Developer	Business Development
Bookings	✔	✔	✔	✖	✖	✖
Service Requests	✔	✔	✔	✔	✔	✔
Dashboard	✔	✖	✔	✖	✖	✖
Airline List	✔	✖	✔	✖	✔	✖
Fare Search	✔	✖	✔	✖	✖	✖
Financial	✔	✖	✔	✔	✖	✖
API Document	✔	✔	✔	✖	✔	✖
Profile	✔	✖	✖	✖	✔	✖
User & Role Management	✔	✖	✖	✖	✖	✖

The email address serves as the user’s login account. Once created, a welcome email will be sent to the user with instructions to set a password and activate their account. Make sure the email provided is active and accessible.

By default, all newly created users are set to Active status.

Edit User Details

Users can manage and update certain account information directly within User Management.

• Editable fields include First Name, User Role/Permissions and Status (Active/Inactive)

⚠️ Note: For security reasons, SSO users cannot modify any of their account information.