What types of refunds does Atlas handle?

Atlas handles various types of ticket refunds supported by airlines, including voluntary refunds, involuntary refunds due to flight changes, void tickets, and refunds for special scenarios (such as refunds for illness or death, duplicate booking refunds, and refunds for denied boarding, etc.).

Clients using the Pay to Atlas or VCC Passthrough methods for ticket issuance are all accepted, without being restricted by the original ticket payment method.

  • refund process, so it does not support airline HD refunds in the VCC Passthrough scenario.

  • For airline voucher refunds, Atlas currently only supports airline VJ.

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