How can I apply for a void?

Void can be initiated via ATRIP.

Void Path:

ATRIP -> Bookings -> My Bookings -> Booking Detail -> Void

Note: If there is no "Void" button on the page, it means that Atlas does not currently support the ticket void service for this airline.

Void Process：

1. Click the "Void" button.

2. After confirming the passengers and flight details that require a ticket void, select either "Atlas refund" or "Refund claim" as needed.

• If you need Atlas to submit a void request to the airline on your behalf, please click “Atlas Refund”, Atlas will provide you with void service.

• If you or the passenger has submitted a refund request to the airline and has been confirmed by the airline, please click “Refund Claim” and Atlas will refund you immediately after receiving the refund from the airline.

• Only submission of void at the PNR level is supported, and it is not possible to submit a void request for partial passengers within an order.

• A void request cannot be submitted if it is outside the window period.

• If some passengers in the order have already submitted a refund request for other reasons, a void request for the order cannot be submitted.

3. Submit a ticket void request.

1）Atlas Refund:

After selecting "Atlas Refund," the corresponding void information will be displayed on the page. Click the "Confirm" button to submit the void request.

2）Refund Claim:

After selecting "Refund Claim," please follow the instructions on the page to fill in the airline fulfillment date, upload the proof of airline confirmation of fulfillment, and then click the "Confirm" button to submit the void request.

4. After successful submission, the Atlas operations team will receive and process your ticket void request. Additionally, your refund information will be displayed on the "Refund Info" and "Cancel & Refund" pages, where you can track the progress of the void request.

• Refund Info Page：

• Cancel & Refund Page：