How to check the refund status?

Atlas provides two methods for checking the refund status： single check and batch check.

1. Single check

Check Path: ATRIP -> Bookings -> My Bookings -> Booking Details -> Refund info

The refund status is updated in real-time, and you can access the latest updates on this page.

2. Batch check

Check Path: ATRIP -> Bookings -> Cancel & Refund

Check Process:

• Click “Download Template” to download the Excel template.

• Fill in the order number that needs to query the status of the refund form into the downloaded Excel template.

• Upload the Excel file you just filled out through 'Batch Search'

• After uploading, you can obtain all the refund forms to be checked and their corresponding statuses.

If there are records of query failures, you can view details here.