How can I apply for an involuntary refund?

Involuntary refunds can be initiated via ATRIP.

Note：Only in the event of a flight change can involuntary refunds be processed.

Refund Path：

ATRIP -> Bookings -> My Bookings -> Booking Details ->Cancel & Refund

Refund Process：

1.Click the "Cancel & Refund" button.

2.Select the specific passengers and segments you want to refund.

3. Select the refund type.

If you or the passenger have submitted a refund request to the airline and has been confirmed by the airline, please click 'Refund Claim' and Atlas will refund you immediately after receiving the refund from the airline.

If you need Atlas to submit a refund request to the airline on your behalf, please click 'Atlas Refund', Atlas will provide you with refund service.

4. Submit the refund application.

1. Refund Claim:

According to the page instructions, select "Involuntary Refund", fill in the airline fulfillment date, upload the proof of airline confirmation of fulfillment, then click the "confirm" button to submit the refund application.

1. Atlas Refund:

According to the page instructions, select "Involuntary Refund", upload the proof of flight change, then click the "confirm" button to submit the refund application.

5. Once submitted successfully, the refund information below will be displayed, and the refund request will be added to the refund queue for processing by the Atlas operations team.