How can I apply for an Illness/Death refund via Atlas?

Illness/Death refunds can be initiated via ATRIP.

Refund Path：

ATRIP -> Bookings -> My Bookings -> Booking Details ->Cancel & Refund

Refund Process：

1.Click the "Cancel & Refund" button.

2.Select the specific passengers and segments you want to refund then click the "Atlas Refund" button.

3. According to the page instructions to choose "Special Refund", then select "Illness/Death Refund", upload relevant supporting documents, and finally click the "Confirm" button to submit the refund application.

4. Once submitted successfully, the refund information below will be displayed, and the refund request will be added to the refund queue for processing by the Atlas operations team.