Features & Content Related FAQs

Question 1: Are all airlines and routes available throughout the year?

Answer: We have an "Airline List" in ATRIP (link) which provides information about the airlines supported by Atlas. We are progressively adding more routes and airlines to our platform. Due to some restrictions, all routes may not be available. The booking window can vary between 30 days and 365 days. Our objective is to provide all routes throughout the year.

Question 2: Do you provide ancillaries – baggage, meals, seats (including seat map), priority boarding & cabin baggage?

Answer: Currently, Atlas provides two types of ancillaries in the ticketing flow: baggage and seats.

• Baggage: Information is available in both search and verify responses.

• Seats: A dedicated function is available to provide seat maps and seat availability, which can only be accessed after the verify call.

Question 3: Do you provide bundled fares/fare families?

Answer: We do not support fare families/bundles at the moment. This feature is under development and expected to release in the year 2025. If you don't mind, please share your user scenario for fare families to help us enhance the development.

Question 4: Do you support BYOA?

Answer: Yes. We do support BYOA. Please contact your Business Development Director for further information.

Question 5: What are the specific carriers which you have?

Answer: You can find a comprehensive list of the airlines supported by Atlas in the "Airline List" section of ATRIP (link).

Question 6: Do you support clients' credentials against each LCCs?

Answer: Currently, we don't offer the option to set up the client's own credentials against each LCC. However, we have the ability to configure that. If you have any requirements, please let us know, and we can check its feasibility.

Question 7: Do you support promotion code?

Answer: Currently, we don't support promotion codes.

Question 8: Why are airlines getting disabled/enabled so often?

Answer: Atlas integrates with more than 100 airlines through various methods. However, many of these airlines' technical systems are prone to instability, often experiencing data anomalies or network timeouts. To manage this challenge, Atlas employs Athena, a digital system that monitors airline connectivity performance 24/7.

• When Athena detects system instability or high failure rates, it temporarily disconnects the affected airline's integration until the system stabilizes, then automatically reconnects it.

• If these automated disconnections cause any inconvenience, please share your use case for a more tailored solution.

Question 9: Can we have the content from Atlas in multiple currencies?

Answer: Yes. We have a multi-currency feature where you can transact in various currencies. The currencies we support are USD, GBP, EUR, CNY, and SGD.

Question 10: Does Atlas have true round-trip itineraries for all airlines?

Answer: Yes, Atlas provides true round-trip itineraries for all airlines as default. If required, we can also configure it to provide one-way + one-way fares.

Question 11: Can the customer download the routes via API?

Answer: We do not have this function presently. However, you may download the routes as an Excel file through Atrip Flight Deck.

Question 12: Is there some set limit where price difference can be accepted?

Answer: Atlas has a back-office configuration to control the price change limit. If you require a specific threshold, please discuss it with your account manager.

Question 13: Will airline PNR be the same for all passengers in the reservation?

Answer: Yes, the airline PNR will be the same for all passengers by default.

Question 14: What steps should be taken when one credit card is declined on payment, and we want to use a different card and repeat the payment?

Answer: If your credit card is declined by the airline during payment, Atlas will cancel the order. You can then use the regenerateOrder function to create a new order and pay with a new card or choose Atlas Prepayment to pay.

Question 15: For adding baggage to the reservation, are there any general rules that Atlas applies?

Answer: Atlas does not apply general rules. We provide complete baggage information for both outbound and inbound flights. If you have a specific scenario, please share it for better clarification.

Question 16: Where do you get your content from?

Answer: We directly connect with the airlines and procure the content. We do not use any 3rd party suppliers.

Question 17: Where can I find the Atlas Airline List with Integration Type?

Answer: Refer to the "Airline List" in ATRIP (link). Contact your Business Development Director for more details.

Question 18: Does Atlas commit to implementing new LCC integrations requested by a customer?

Answer: Yes. Provide details and the daily segment volume to your Business Development Director. Feasibility and timelines will be shared after review.

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中文版本

问题1：所有航空公司和航线一年四季都可以使用吗？

答案：我们在ATRIP（link ）中有一份“航空公司名单”，提供了Atlas支持的航空公司的信息。我们正在不断向平台上添加更多的航线和航空公司。由于一些限制，可能并非所有航线都可以使用。订票窗口的时间可能在30天至365天之间变化。我们的目标是全年提供所有航线。

问题2：您提供行李、餐食、座位（包括座位图）、优先登机和行李舱吗？

答案：目前，Atlas在订票流程中提供两种类型的附加服务：行李和座位。

行李：信息在搜索和验证响应中都可获得。

座位：提供专门的功能来提供座位图和座位可用性，只能在验证呼叫之后访问。

问题3：您提供打包机票/机票家族吗？

答案：我们目前不支持机票家族/打包机票。此功能正在开发中，预计于2025年发布。如果方便的话，请分享您对机票家族的使用场景，帮助我们改进开发工作。

问题4：您支持自选辅助产品吗？

答案：是的，我们支持自选辅助产品。请联系您的业务发展总监以获取更多信息。

问题5：您拥有哪些特定承运商？

答案：您可以在ATRIP (link) 的“航空公司名单”部分找到Atlas支持的航空公司的全面列表。

问题6：您支持针对每个廉价航空公司客户的凭证吗？

答案：目前，我们不提供为每个廉价航空公司设置客户自己的凭证的选项。不过，我们有能力进行配置。如果您有任何需求，请告诉我们，我们可以检查其可行性。

问题7：您支持促销代码吗？

答案：目前，我们不支持促销代码。

问题8：为什么航空公司经常被禁用/启用？

答案：Atlas通过各种方法与100多家航空公司进行集成。然而，许多这些航空公司的技术系统容易不稳定，经常出现数据异常或网络超时。为了应对这一挑战，Atlas采用Athena，这是一个全天候监测航空公司连接性能的数字系统。

当Athena检测到系统不稳定或高失败率时，它会暂时断开受影响的航空公司的集成，直到系统稳定，然后自动重新连接。

如果这些自动断开引起任何不便，请分享您的具体情况，以获得更贴心的解决方案。

问题9：我们可以以多种货币获取Atlas的内容吗？

答案：可以。我们有多货币功能，您可以使用各种货币进行交易。我们支持的货币包括美元，英镑，欧元，人民币和新加坡元。

问题10：Atlas是否为所有航空公司提供真实的往返行程？

答案：是的，Atlas默认为所有航空公司提供真实的往返行程。如果需要，我们也可以进行配置以提供单程+单程票价。

问题11：客户能通过API下载路线吗？

答案：我们目前没有这个功能。不过，您可以通过Atrip Flight Deck以Excel文件的形式下载路线。

问题12：有一定的价格差异限制吗？

答案：Atlas有一个后台配置，来控制价格变动的限制。如果您需要一个特定的阈值，请与您的客户经理讨论。

问题13：航空公司PNR是否对所有乘客的预订都是相同的？

答案：是的，默认情况下，航空公司PNR对所有乘客预订都是相同的。

问题14：如果一张信用卡在支付时被拒绝，我们想使用另一张卡并重复支付，应该采取哪些步骤？

答案：如果您的信用卡在支付过程中被航空公司拒绝，Atlas将取消订单。然后，您可以使用regenerateOrder函数创建一个新订单，用新卡支付，或选择Atlas Prepayment支付。

问题15：在预订中添加行李时，Atlas有适用的一般规则吗？

答案：Atlas没有适用的一般规则。我们为往返航班提供完整的行李信息。如果您有具体的情景，请分享以便更好地解释。

问题16：您的内容是从哪里获取的？

答案：我们直接与航空公司连接并获取内容。我们不使用任何第三方供应商。

问题17：我在哪里能找到带有集成类型的Atlas航空公司列表？

答案：请参阅ATRIP (link) 中的“航空公司列表”。联系您的业务发展总监获取更多详情。

问题18：Atlas是否承诺实施客户提出的新廉价航空公司集成？

答案：是的。请向您的业务发展总监提供详细信息和每日航段量。经审核后将分享可行性和时间表。