How to check the actual refund amount?

• For orders with Pre-payment, the actual refund amount can be checked via ATRIP.

• For orders with Virtual Credit Card, Atlas is unable to determine the actual refund amount.

For Pre-payment orders, Atlas offers two methods to verify the actual refund amount: single check and batch check.

1. Single check

Check Path:

ATRIP -> Bookings -> My Bookings -> Booking Details -> Refund info ->Refund Total Amount

Before the refund is completed, the "Refund Total Amount" displayed here represents the estimated refund amount.

After the refund is completed, when the status is "Refunded", the "Refund Total Amount" displayed here represents the actual refund amount.

2. Batch check

Check Path: ATRIP -> Bookings -> Cancel & Refund

Check Process:

1. Click “Download Template” to download the template.

1. Fill in the order number that needs to query the refund amount of the refund form into the downloaded Excel template.

1. Upload the Excel file you just filled out through 'batch search'

1. After uploading, you can obtain all the refund forms to be checked and their corresponding refund amount.

If there are records of query failures, you can view details here.