Atlas Post-Booking Service Scope

Atlas provides comprehensive post-booking support for the most common and critical service needs across our partner airlines. Our service scope, detailed below, is continuously expanding based on customer feedback and operational priorities—we're currently investing in automation to add more airlines for VOID, Flight Change, and Passenger Information Correction services.

Based on this focused approach, our post-booking service scope is clearly defined below. This list will be updated periodically as we add new services. For service types or airlines not yet supported, we recommend using the airline's B2C or own B2B channels to complete servicing for greater accuracy and speediest resolution.

Service Category	Service Type	Support Offered
Refund	Voluntary Refund	✓
	Involuntary Refund (due to airline schedule change)	✓
	Ticket VOID	✓
	Special Refund (Duplicate Booking, Denied Boarding)	✓
	Refund due to Illness	×
	Refund due to Death	×
Flight Change	Voluntary Flight Change	Agent Required Airlines Only
	Involuntary Flight Change (due to airline change)	Agent Required Airlines Only
Passenger Information	Name Correction	Agent Required Airlines Only
	Title/Gender Correction	Agent Required Airlines Only
	Nationality Correction	Agent Required Airlines Only
	Date of Birth Correction	Agent Required Airlines Only
	Passport Details Correction (Number, Expiry Date)	Agent Required Airlines Only
Contact Information Update	Update Contact Details	Agent Required Airlines Only
Add Frequent Flyer Number	Add Frequent Flyer Number	✓
Ancillary Services	Add Checked Baggage	✓
	Seat Selection	×
	Meal Selection	×
	Wheelchair Assistance Request	×
	Upgrade Class of Service	×
Online Check-In	Online Check-In	×
Flight & Ticket Status	Flight Status Inquiry	×
	Ticket Validation	×
	Request Compensation for Schedule Change	×
	Confirm Protected Flight	×
Other Services	Reissue Ticket Using Voucher	Agent Required Airlines Only
	Information Support (e.g., Atlas Travel Agency Credentials, Agency Code, etc.)	✓