# Atlas Post-Booking Service Scope Atlas provides comprehensive post-booking support for the most common and critical service needs across our partner airlines. Our service scope, detailed below, is continuously expanding based on customer feedback and operational priorities—we're currently investing in automation to add more airlines for VOID, Flight Change, and Passenger Information Correction services. Based on this focused approach, our post-booking service scope is clearly defined below. This list will be updated periodically as we add new services. For service types or airlines not yet supported, we recommend using the airline's B2C or own B2B channels to complete servicing for greater accuracy and speediest resolution. | Service Category | Service Type | Support Offered | | ---------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------ | ---------------------------- | | [Refund](https://resources.atriptech.com/popular-topics/post-ticketing/refund/what-types-of-refunds-does-atlas-handle) | Voluntary Refund | ✓ | | | Involuntary Refund (due to airline schedule change) | ✓ | | | Ticket VOID | ✓ | | | Special Refund (Duplicate Booking, Denied Boarding) | ✓ | | | Refund due to Illness | × | | | Refund due to Death | × | | [Flight Change](https://resources.atriptech.com/popular-topics/post-ticketing/flight-change/atlas-flight-change-policy-guidelines) | Voluntary Flight Change | Agent Required Airlines Only | | | Involuntary Flight Change (due to airline change) | Agent Required Airlines Only | | [Passenger Information](https://resources.atriptech.com/popular-topics/post-ticketing/change-of-passenger-information/atlas-passenger-information-change-policy) | Name Correction | Agent Required Airlines Only | | | Title/Gender Correction | Agent Required Airlines Only | | | Nationality Correction | Agent Required Airlines Only | | | Date of Birth Correction | Agent Required Airlines Only | | | Passport Details Correction (Number, Expiry Date) | Agent Required Airlines Only | | Contact Information Update | Update Contact Details | Agent Required Airlines Only | | Add Frequent Flyer Number | Add Frequent Flyer Number | ✓ | | [Ancillary Services](https://resources.atriptech.com/popular-topics/post-ticketing/ancillary/atlas-ancillary-services-scope) | Add Checked Baggage | ✓ | | | Seat Selection | × | | | Meal Selection | × | | | Wheelchair Assistance Request | × | | | Upgrade Class of Service | × | | Online Check-In | Online Check-In | × | | Flight & Ticket Status | Flight Status Inquiry | × | | | Ticket Validation | × | | | Request Compensation for Schedule Change | × | | | Confirm Protected Flight | × | | Other Services | Reissue Ticket Using Voucher | Agent Required Airlines Only | | | Information Support (e.g., Atlas Travel Agency Credentials, Agency Code, etc.) | ✓ | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://resources.atriptech.com/popular-topics/post-booking/atlas-post-booking-service-scope.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.