Atlas Schedule Change Compensation Application Service Information
To support the efficiency of your business operations and maintain a high-quality service experience, we would like to clarify Atlas’s policy regarding economic compensation for schedule change or flight cancellation.
Scope of Service
Atlas generally does not directly process or act as an intermediary for economic compensation claims arising from schedule changes or flight cancellations. This approach is based on the following key considerations:
Documentation Specificity and Verification Limitations
Compensation applications typically require highly specific and passenger-related documents, which are either system-generated by the airline or held exclusively by the traveller. As Atlas is not authorized to obtain or validate these materials, we are unable to independently verify their authenticity.
Direct Communication and Timeliness
Airlines retain full authority over the interpretation, assessment, and approval of compensation claims. Submitting your application directly to the airline ensures:
Accuracy: Reduces the risk of miscommunication that may occur when routed through intermediaries.
Speed: Enables access to real-time updates and faster processing of your request.
Higher Success Rate: Facilitates direct engagement with the airline’s relevant department for quick clarification or submission of supplementary documents.
Recommended Process
We strongly recommend that you submit your compensation claim directly through the official website or customer service hotline of the respective airline.
Should you require business-related documentation or supporting materials from Atlas to assist in your application, please contact us. Our team will be glad to provide full support to ensure a smooth process.
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