Top-up User Guide
This guide explains how to top up your ATRIP account balance and where to view the top-up details.
I. Automatic Top-up (Airwallex)
Automatic top-up is available for customers using Airwallex. Once configured, funds are credited automatically without manual submission.
Setup Overview
Account Activation Complete your Airwallex corporate account registration.
Sub-account Binding Contact your account manager to provide the sub-account name for binding.
First Top-up Initiate your first top-up directly via Airwallex after configuration is complete.
To view the top-up details, go to ATRIP → Financial → Top-up. Here, you can view:
Bound Airwallex sub-account details
Top-up records and balance updates
No manual top-up request is required in ATRIP for Airwallex. The system will automatically match incoming funds and update your balance.
II. Manual Top-up (Non-Airwallex)
For non-Airwallex channels such as Citi, UOB, HSBC, you need to submit top-up requests via ATRIP or contact your account manager. Funds will be updated in your ATRIP account balance after payment verification and financial review.
How to Submit a Manual Top-up Request
Path: ATRIP → Financial → Top-up
Select the preferred currency
Click “Top-up”
Submit the required details
Enter the net amount after deducting the bank charges levied by your bank. For example:
Transfer Amount: GBP 20,000
Bank Charges: GBP 15
Top-up Amount: GBP 19,985
Please allow sufficient processing time for bank transfers and review. Delays may result in insufficient balance, which can affect booking or ticketing operations.
III. Top-up Notifications
You may opt to receive email notifications when a top-up is successfully credited.
Email Notification Details
Notification emails include top-up amount, currency and transaction timestamp. Please reach out to your Account Manager to configure this email notification for your team.
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