Atlas Hybrid Payment Solution

What is Atlas Hybrid Payment Solution?

Payment failures can happen. To reduce friction and avoid lost bookings, Atlas has introduced the Hybrid Payment Solution.

With Hybrid Payment, if a VCC Passthrough payment fails, you can:

• Retry the same payment method (VCC Passthrough), or

• Switch to a different payment method (Deposit) and complete the booking without starting from scratch.

This feature is available on both:

• ATRIP – where you can manually regenerate order and pay with deposit.

• API – where you can programmatically retry or switch payment methods.

ATRIP

Here’s how you can use a different payment method to retry the failed VCC passthrough booking on ATRIP:

• Path: ATRIP → Bookings. Locate the order number. Then, click “Regenerate” to recreate the order and you will be able to view the new order details.

• Click “Pay” and the order will be paid by deposit.

API

Here’s how you can use a different payment method to retry the failed VCC passthrough booking through API:

Scenario A : Atlas payment(pay.do) failed

Regardless of the reason for the failure, as long as the order was not successfully paid for, you can retry or switch to deposit mode of payment.

Scenario B : Atlas payment(pay.do) failed

Cancel order → Regenerate order → Payment with deposit

If a payment fails due to a card issue, the system automatically cancels the order and sends a notification detailing the cancellation reason via webhooks.

You can then take the following actions:

Regenerate order(regenerateOrder.do):

Then, make a payment with deposit (pay.do):

With this solution, customers can either retry with VCC Passthrough or switch to deposit, ensuring that bookings are not lost due to payment challenges.