Order Regeneration

What is Order Regeneration?

An order can fail at the time of ticketing or payment due to a variety of reasons. even when the 30-minute window for payment has expired, the order can be regenerated. When this happens, the customer must go through the process of creating a booking from the very beginning. The "order regeneration" feature regenerates the same order with the same details and only the payment needs to be completed. This saves time for the customer and the operations team can quickly issue the ticket with a new order number.

Is there any time limit within which the order can be regenerated?

An order can be regenerated within 24 hours of creating the original order.

What is the process of regenerating the order on ATRIP?

• Access ATRIP -> My Bookings -> Booking Details and click on "Regenerate" button.

• A pop-up window will be displayed with the new order number. Click on "View New Order".

• The new order will be displayed. The ticket hold time will show much time you have for the payment. Click on the "Pay" button to make the payment.

• To make the payment, click on the "Pay" button on the below screen:

• The amount of the booking will be debited from the deposit, and the booking will be generated successfully.