# 退款、查询与预订后错误

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当出票后流程报错时，使用这个页面。

### 退款报价与提交

#### `801` Order does not exist

订单号不正确。

**处理建议**

* Check the original ticket order number

#### `809` Order not ticketed

订单尚未完成出票就发起了退款。

**处理建议**

* Wait until ticketing finishes
* Retry refund later

#### `811` Completed itineraries are not entered

退款请求没有包含规则要求的完整行程。

**常见原因**

* Missing one segment of a connection
* Partial refund on a round trip that must be handled together
* Sector already flown

**处理建议**

* Submit the full required itinerary
* Contact the airline or Atlas for partially flown cases

#### `814` Refund submission is in progress

之前的退款提交还在处理中。

**处理建议**

* Wait before retrying

#### `816` / `817` / `818` Refund already submitted

同一退款或 claim 已存在。

**处理建议**

* Do not resubmit
* Query refund status instead

### 订单查询

#### `703` No order found

查询参数与现有订单不匹配。

**处理建议**

* Re-check `orderNo`, `airlinePNR`, and carrier values

#### `705` Timeout

订单查询请求超时。

**处理建议**

* Retry after a short wait

### 预订后附加服务

#### `117` Order is not in ticketed status

附加服务查询发起得过早。

**处理建议**

* Wait until the original order is ticketed

#### `118` Ancillary not supported for this airline

Atlas 暂不支持该航司的预订后附加服务流程。

**处理建议**

* Check direct airline flow or open a service request

#### `502` Price changed during ancillary order

附加服务价格在搜索后发生变化。

**处理建议**

* Search ancillary options again

#### `504` / `505` Additional baggage not allowed

行李已在建单阶段或之前的预订后订单中添加过。

**处理建议**

* Do not submit duplicate baggage orders

### 相关页面

* [退款](https://resources.atriptech.com/api-wen-dang/ji-cheng-zhi-nan/yu-ding-hou-gai-lan/yu-ding-hou-cao-zuo/tui-kuan)
* [预订后操作](https://resources.atriptech.com/api-wen-dang/ji-cheng-zhi-nan/yu-ding-hou-gai-lan/yu-ding-hou-cao-zuo)
* [出票后附加服务](https://resources.atriptech.com/api-wen-dang/ji-cheng-zhi-nan/yu-ding-hou-gai-lan/yu-ding-hou-cao-zuo/chu-piao-hou-fu-jia-fu-wu)
* [订单维护](https://resources.atriptech.com/api-wen-dang/ji-cheng-zhi-nan/yu-ding-hou-gai-lan/yu-ding-hou-cao-zuo/ding-dan-wei-hu)