退款、查询与预订后错误

退款报价、退款提交、退款查询、订单查询和预订后附加服务的常见错误。

当出票后流程报错时，使用这个页面。

退款报价与提交

801 Order does not exist

订单号不正确。

处理建议

• Check the original ticket order number

809 Order not ticketed

订单尚未完成出票就发起了退款。

处理建议

• Wait until ticketing finishes

• Retry refund later

811 Completed itineraries are not entered

退款请求没有包含规则要求的完整行程。

常见原因

• Missing one segment of a connection

• Partial refund on a round trip that must be handled together

• Sector already flown

处理建议

• Submit the full required itinerary

• Contact the airline or Atlas for partially flown cases

814 Refund submission is in progress

之前的退款提交还在处理中。

处理建议

• Wait before retrying

816 / 817 / 818 Refund already submitted

同一退款或 claim 已存在。

处理建议

• Do not resubmit

• Query refund status instead

订单查询

703 No order found

查询参数与现有订单不匹配。

处理建议

• Re-check orderNo, airlinePNR, and carrier values

705 Timeout

订单查询请求超时。

处理建议

• Retry after a short wait

预订后附加服务

117 Order is not in ticketed status

附加服务查询发起得过早。

处理建议

• Wait until the original order is ticketed

118 Ancillary not supported for this airline

Atlas 暂不支持该航司的预订后附加服务流程。

处理建议

• Check direct airline flow or open a service request

502 Price changed during ancillary order

附加服务价格在搜索后发生变化。

处理建议

• Search ancillary options again

504 / 505 Additional baggage not allowed

行李已在建单阶段或之前的预订后订单中添加过。

处理建议

• Do not submit duplicate baggage orders

相关页面

• 退款

• 预订后操作

• 出票后附加服务

• 订单维护