Incident Query

Query incident records and filter webhook-related events.

Use this page to search incident records when webhook delivery or event state needs confirmation.

Main API

• event/getPageList.do

Use this when you need

• Reconcile missed webhook events

• Filter incidents by order, passenger, or airline

• Review event confirmation status

• Investigate schedule change or cancellation history

Common query patterns

Find incidents for one order

Use:

• orderNo

• pageSize

Find schedule changes for one airline

Use:

• eventType

• airline

• eventTimeStart

• eventTimeEnd

• pageSize

Find unresolved incidents

Use:

• eventStatus

• pageSize

Common filters

• eventId

• orderNo

• eventType

• pnr

• paxName

• paxEmail

• airline

• eventStatus

• eventTimeStart

• eventTimeEnd

• pageIndex

• pageSize

Required field

• pageSize

Response highlights

• records

• pageIndex

• pageSize

• total

• Event status and confirmation fields

Tips

• always send pageSize

• start with orderNo when debugging one affected booking

• add time ranges when querying broad incident sets

• use this together with webhook payload logs and order query results

Full API reference

See endpoint-level details here:

• Webhook Registration & Incidents

Related pages

• Incident Notification

• Schedule Change Notification

• Query Order