Email Query

Query email records linked to bookings or support workflows.

Use this page to search Atlas email records linked to orders.

This page uses Email Query as the primary name.

You may also see this API called Email List.

Main API

• queryMail.do

Use this when you need

• Investigate airline emails for an order

• Check whether Atlas received a notification email

• Review email categories before support follow-up

• Retrieve a short-lived email view link

Before you call

Send at least one query condition:

• orderNo

• emailReceivingDateStart and emailReceivingDateEnd

• createTimeStart and createTimeEnd

Keep each time range within 1 month.

Main filters

• orderNo for exact order lookup

• receiving time range for airline email arrival time

• creation time range for Atlas record creation time

• emailCategories for category filtering

• pageIndex and pageSize for pagination

Supported email categories

Common values include:

• Travel Itinerary

• Schedule Change

• Payment Due

• Payment Success

• Receipt

• Trip Reminder

• PNR Cancellation Success

• Advertisement

• Duplicated Schedule Change

• Verification

• Unaccounted Cancellation

• Promo code

What to watch

• Time fields use UTC+08:00

• emailReceivingDate is when Atlas received the airline email

• createTime is when Atlas created the record

• emailLink is valid for only 10 minutes

• Atlas classifies emails, but category accuracy is not guaranteed

Best practice

• use orderNo first when you already know the booking

• use receiving time for airline-notification investigations

• use creation time when reconciling Atlas records

• store email metadata if you need a longer audit trail

• do not rely on emailLink for long-term access

Full API reference

See the complete endpoint schemas and samples here:

Email Query