Production Go-Live

Switch from sandbox integration to production credentials, endpoints, and live launch.

Use this page when you are ready to move from sandbox to production.

Goal of this phase

Move the integration from sandbox to production.

This is the final step in the overall onboarding flow.

When to start

Start this step after:

• the required UAT work is complete

• your booking flow is stable

• webhook handling is ready

• your team can monitor the first live orders

Do not start production setup before your go-live checklist is ready.

You can generate production credentials only after UAT passes and your customer manager switches your account to LIVE status.

What changes in production

Move these items from sandbox to production:

• credentials

• endpoints

• payment handling

• operational monitoring

Header rules stay the same.

Live bookings and payments are real transactions.

Go-live checklist

1

Confirm UAT completion

Make sure the required UAT work is complete and any remaining issues are closed.

2

Wait for LIVE status

After UAT passes, your customer manager changes your account status to LIVE.

You cannot generate production credentials before this status update is complete.

3

Generate production credentials

After your account is in LIVE status, generate the production client ID and client secret in ATRIP.

Set up your IP whitelist in the same production setup flow.

Production credential generation and IP whitelist setup in ATRIP

Customers can generate these values directly only after the account is set to LIVE.

4

Switch your environment

Replace sandbox credentials and sandbox endpoints in your server configuration.

5

Run a controlled smoke test

Verify the first live API calls, webhook delivery, and ticketing follow-up.

6

Monitor the first live orders

Track order status, payment results, and webhook events closely after launch.

Complete this phase when

You have all of these in production:

• working production credentials

• account status updated to LIVE

• correct production endpoints

• successful smoke test results

• monitored first live orders and webhooks

Output of this phase

• production-ready environment

• live booking capability

• initial post-launch validation completed

Important notes

• Do not use sandbox cards in production.

• Do not use sandbox fares for production checks.

• Keep production credentials server-side.

• Confirm that your production IP whitelist stays up to date.

• UAT completion alone does not unlock production credentials. Your customer manager must switch the account to LIVE.

Related pages

• Quick Start

• UAT Validation

• Webhook Overview