Atlas VOID Service Quick Guide

Helping you understand VOID service rules, how to submit requests, and how to check processing progress

Use this guide to understand the VOID service scope, fees, responsibilities, and step-by-step processes for VOID via ATRIP and API.

Before Submitting a Request: Confirm Scope, Service Rules and Supported Airlines

1. Atlas VOID Service Policy Explanation

Use this to understand the scope and basic processing rules of the VOID service, including:

• Scenarios where VOID is supported;

• Scenarios where VOID is currently not supported;

• VOID request window;

• VOID outcome and refund notes.

Click to view: Atlas VOID Service Policy Explanation

2. Atlas VOID Terms of Service

Use this to understand fee rules, service responsibilities, and liability limitations when using the Atlas VOID Service, including:

• Atlas’s service scope description and responsibilities;

• How VOID outcomes are determined and Atlas's liability;

• Airline rejection, failed VOID, and refund explanations;

• Service fee rates and the conditions under which fees apply.

Click to view: Atlas VOID Terms of Service

3. Supported Airlines

Currently, there are more than 20 airlines supported for VOID operations across four regions, with more airlines being added on an ongoing basis.

Region	Airlines
Americas	AS , DM, F9, G4, PB, SY, TS, Y4
Europe	A3, D8, EI, DY, N0, OA, VF, Z0
Japan	ZG (U.S. routes only)
Korea	7C, BX, LJ, RS, TW, ZE

Submitting a Request and Monitoring Progress

Once you've confirmed the order meets VOID conditions and reviewed the applicable rules, refer to the guide below based on your preferred workflow.

1. VOID via ATRIP

VOID requests can be made via Atlas’s ATRIP platform. Click to view the guide: Applying for VOID through ATRIP. Learn more about:

• How to submit a VOID request;

• How to view processing status and progress;

• How to view VOID outcome and related order information.

2. VOID via API

You can also submit a VOID request via API for a more automated process. Click to view VOID API Documentation to learn:

• VOID quotation and eligibility;

• VOID request submission;

• VOID status query;

• Webhook notifications;

• API integration requirements and parameter descriptions.

Quick FAQ Lookup

FAQ	Recommended Reference
What types of bookings are eligible for VOID?	Atlas VOID Service Policy Explanation
How long is the VOID request window?	Atlas VOID Service Policy Explanation
Can I VOID for partial passengers or for some flight segments only?	Atlas VOID Service Policy Explanation
How is VOID charged?	Atlas VOID Terms of Service
If a VOID request is successfully submitted, does that mean the booking has been voided successfully?	Atlas VOID Service Policy Explanation Atlas VOID Terms of Service
What happens after the airline rejects the VOID request?	Atlas VOID Service Policy Explanation Atlas VOID Terms of Service
How do I submit a VOID request and check progress through ATRIP?	Applying for VOID through ATRIP
How do I submit a VOID request, query status and received relevant notifications through API?	VOID API Documentation

If you have further questions about the Atlas VOID service, please reach out to our AI assistant EVA on ATRIP, or contact your Account Manager for assistance.