> For the complete documentation index, see [llms.txt](https://resources.atriptech.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://resources.atriptech.com/terms-of-service/atlas-void-service.md). # Atlas VOID Service These VOID Service Terms ("Terms") govern the use of Atlas's VOID Service through Atlas APIs and any other Atlas-supported channels made available by Atlas from time to time. By using the VOID Service, the Client agrees to be bound by these Terms. #### 1. Service Description The Atlas VOID Service enables Clients to submit, track and manage VOID Requests for Eligible Bookings through Atlas-supported booking channels. VOID Requests for bookings created, ticketed or otherwise processed outside Atlas-supported booking channels are not supported. Atlas acts as a technology provider, facilitating the submission, status tracking, and communication of VOID Requests between Clients and Participating Airlines. Atlas does not hold, or control any refund funds arising from a VOID Request unless agreed in writing. Atlas does not determine VOID eligibility, approval criteria, refund amounts, settlement timing or final outcomes. All VOID decisions are solely the responsibility of the Participating Airline. #### 2. Airline-Controlled Eligibility VOID eligibility is determined solely by the Participating Airline in accordance with its policies, fare conditions, operational requirements and applicable regulations. Atlas does not guarantee that any booking will be eligible for VOID processing. #### 3. VOID Request Submission Clients are responsible for verifying booking information and determining whether a VOID Request should be submitted. Submission of a VOID Request does not guarantee approval. Participating Airlines may approve, reject or otherwise process VOID Requests in accordance with their policies and procedures. #### 4. Successful Fulfilment A VOID Request is Successfully Fulfilled when Atlas submits the request to the Participating Airline and receives a final response. Successful Fulfilment relates to Atlas's processing of the request and does not constitute approval of the VOID Request or entitlement to any refund. #### 5. Fees and Charges VOID Requests are subject to Atlas VOID Service Fees effective for all VOID Requests submitted on or **after 25 June 2026**. Unless otherwise agreed in writing, the following Atlas VOID Service Fees shall apply: USD 1 (or RMB 7) per VOID Request per PNR VOID Requests are processed at the PNR level and do not support passenger-level or segment-level separation. All fees are exclusive of taxes unless otherwise stated. Atlas VOID Service Fees shall only apply to VOID Requests that are successfully processed and approved by the Participating Airline. #### 6. Airline Decisions and Outcomes Participating Airlines retain sole responsibility for VOID related outcomes including eligibility determinations, approval decisions, and refund calculations, and airline policy. Atlas’ role is limited to facilitating the submission management and communication of VOID requests. For the avoidance of doubt, Atlas does not guarantee that any booking is eligible for VOID, that any VOID Request will be approved or processed by a Participating Airline. #### 7. Refund Amounts Any refund information displayed by Atlas is indicative only. Final refund amounts, if any, are determined solely by the Participating Airline. #### 8. Atlas Service Errors Where Atlas identifies an issue resulting directly from an Atlas system, processing or data error, Atlas may investigate the matter and determine an appropriate resolution in accordance with its applicable policies and procedures. Nothing in these Terms shall require Atlas to provide compensation, refunds, or other remedies except where expressly required under the Client's commercial agreement or applicable law. #### 9. Limitation of Liability Atlas shall not be liable for any Participating Airline decision, action, omission, delay or policy relating to a VOID Request. \ \ To the extent permitted by law, Atlas's total liability arising from the VOID Service shall not exceed the total Atlas VOID Fees paid by the Client in connection with the affected booking. Atlas shall not be liable for any indirect, incidental, consequential, punitive damages, including loss of revenue, profits, traveller claims, refund disputes or settlement-related claims. #### 10. Client Access and Service Modifications Atlas may suspend, restrict, modify or discontinue the VOID Service, or any part of the VOID Service, for any Client, Participating Airline, booking type, fare product or market at any time. Atlas will use reasonable efforts to provide advance notice where practicable. #### 11. Acceptance Use of the VOID Service constitutes acceptance of these Terms, together with any applicable Atlas Agreement, ATRIP Terms of Use, subscription agreement, or ancillary services addendum. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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