English Version:

• User Management

中文版本：

• 用户管理

改期申请需要同时满足以下条件：

1、在航班起飞前至少48小时提交；

2、在航司规定的改期提交有效期内。

• https://www.atriptech.com/#/terms/service

如何申请退券？

Atlas目前仅支持航空公司 VJ 的退券。

对于 VJ 的退券问题，您可以提交 Service Request ，选择“Cancel & Refund & Credit Shell ->Refund with Credit Shell”，并写明退券需求。Atlas将会安排工作人员处理您的退券需求。

对于其他航空公司的退券问题，您可以直接联系对应的航空公司处理。感谢您的理解。

Atlas currently only handles VJ credit shell refunds.

For VJ airline, you can submit a Service Request, select “Cancel & Refund & Credit Shell ->Refund with Credit Shell”, and describe the credit shell refund request. Atlas will arrange for staff to handle your request.

For other airlines, kindly reach out directly to the respective airlines to address credit shell refund matters. Thank you for your understanding.

The quote for voluntary rescheduling includes two parts: the rescheduling rules and the fare difference for the new flight.

1. Rescheduling Rules

Check Path: ATRIP -> Bookings -> My Bookings -> Booking Details -> Booking Info

If you need to check the airline's reschedule rules, you can click "View" to see the corresponding Fare Rules.

2. Price Difference

Check Path: ATRIP -> Fare Search

If you need to calculate the specific rescheduling cost, you can use the “fare search” function provided by Atlas to check the price of the new flight and then calculate the possible price difference between new and old flights.

English Version:

中文版本：

English Version:

中文版本：

English Version:

中文版本：

您可以通过以下步骤来判断是否发生了航变。

步骤1：检查是否收到了航变通知邮件。如果收到航变邮件，则可确认发生了航变。如果没有收到，则继续下一步。

查询路径： ATRIP -> Bookings -> My Bookings -> Booking Details -> Email List

步骤2：检查航空公司的MMB系统，验证是否显示有任何航变信息。如果有航变信息，则可确认发生了航变。如果没有，则继续下一步。

步骤3：查看航空公司的 Flight Status 页面：

如果能找到航班并且状态显示为“取消”，则可确认发生了航变；

如果能找到航班并且状态显示为“正常”，则没有发生航班变化；

如果找不到航班，说明出发时间尚未临近，则无法确认航班是否发生变化。

Atlas 受理哪些类型的退票？

Atlas 处理各种航空公司支持的退票类型，包括自愿退票、航班变动导致的非自愿退票、废票以及特殊场景下的退票（如病亡退票、重复出票退票、拒绝登机退票等）。

客户在出票时采用 Pay to Atlas、VCC Passthrough方式，均可受理，不受原票支付方式的限制。

注：

1. 由于航司HD需要在退票过程中提供出票时的完整信用卡号，受PCI规则要求，Atlas无法保留该卡号，因此不支持航司HD在VCC Passthrough场景的退票；

2. 对于航空公司的退券场景， Atlas 目前仅支持航司VJ。

We recommend you to handle flight change requests directly through the airline's official website or call center.

However, for specific airlines require changing flight through ticketing vendor(Atlas), please submit a service request. Here is the list of these airlines.

Please note the following time requirements when submitting:

1. Submitted at least 48 hours before the flight departure.

2. Follow the airline’s fare rule for changing flight.

The rescheduling request must meet the following conditions:

1. Submitted at least 48 hours before the flight departure.

2. Follow the airline’s fare rule for changing flight.

我们建议您直接通过航空公司的官方网站或呼叫中心处理改期问题。

同时，对于仅支持机票代理商（Atlas）改期的航空公司，您可以提交Service Request来处理改期问题，以下是这些航空公司的列表。

提交时请注意以下时间要求：

1、在航班起飞前至少48小时提交；

2、在航司规定的改期提交有效期内。

English Version:

• Notification Subscription

• Email List

• Ticketing Delay Notification

中文版本：

• 通知订阅

• 邮件列表

• 机票延迟通知

已在API中发布了一个停止出票的功能。这个功能既可以通过ATRIP（已存在）触发，也可以通过API触发。

API

端点: https://sandbox.atriptech.com/stopTicket.do

请求

{

"cid": "XXXXXXXX",

"orderNo": "ZNMKU20220119160129691"

}

响应

{

"status": 0,

"msg": "We are trying to intercept the ticket issuance. Please check the order status for result after 8 minutes"

}

成功并不意味着机票的发放已成功停止。这只是表示系统将尝试停止机票的发放。

需要在8分钟后通过查询订单状态的Retrieve Booking（queryOrderDetails.do）来获得停止机票发放的结果。

orderStatus: -3, 表示停止发放成功。

orderStatus: 2, 表示停止发放失败，订单已发放。

当发送“停止机票发放”请求后，queryOrderDetails.do订单状态的定义将有所不同。

ATRIP

点击按钮，如果拦截成功，将弹出框显示“Operation successful”。如果拦截失败，将弹出框显示失败原因。

什么是订单重建？

由于各种原因，在预订机票或付款时，订单可能会失败。即使付款的30分钟窗口已过期，订单也可以重新生成。当这种情况发生时，客户必须从头开始创建预订的流程。订单重生功能重新生成相同的订单，具有相同的细节，只需要完成付款。这可以节省客户的时间，运营团队可以快速使用新的订单号发出机票。

是否有订单重新生成的时间限制？

在创建原始订单后的24小时内可以重新生成订单。

在ATRIP上重建订单的流程是什么？

访问 ATRIP -> My Bookings -> Booking Details，然后点击"Regenerate" button.

弹出窗口将显示新的订单号。单击“View New Order”。

新订单将显示出来。订票保留时间将显示您付款的剩余时间。单击“Pay”按钮进行付款。

要进行支付，请在下面的页面上单击“Pay”按钮：

订票金额将从存款中扣除，并且预订将成功生成。

Voluntary refunds can be initiated via ATRIP.

Refund Path：

ATRIP -> Bookings -> My Bookings -> Booking Details ->Cancel & Refund

Refund Process：

1.Click the "Cancel & Refund" button.

2.Select the specific passengers and segments you want to refund.

3. Select the refund type:

• If you or the passenger have submitted a refund request to the airline and has been confirmed by the airline, please click 'Refund Claim' and Atlas will refund you immediately after receiving the refund from the airline.

• If you need Atlas to submit a refund request to the airline on your behalf, please click 'Atlas Refund', Atlas will provide you with refund service.

4. Submit the refund application:

• Refund Claim:

According to the page instructions, select "Voluntary Refund", fill in the airline fulfillment date, upload the proof of airline confirmation of fulfillment, then click the "confirm" button to submit the refund application.

• Atlas Refund:

According to the page instructions, select "Voluntary Refund", then click the "confirm" button to submit the refund application.

5. Once submitted successfully, the refund information below will be displayed, and the refund request will be added to the refund queue for processing by the Atlas operations team.

在ATRIP上提交服务请求

在ATRIP上可以通过两种方式创建服务请求（SR）。

1. Booking Details

2. Requests

使用订单详情创建服务请求

ATRIP -> My Bookings -> Booking Detail -> Raise a Request

点击“Raise a Request”按钮。会弹出一个滑动窗口。选择适当的“request category”并添加订票编号。然后在自由格式文本框中添加所需的信息，如有需要，上传文件。然后点击“Submit”。

使用服务请求菜单创建服务请求

ATRIP -> Requests

点击 Requests -> New request

选择适当的“请求类别”并添加订票编号。

Then add the required information in the free-form text box and upload the document if required. Then click on "Submit"

在ATRIP上管理服务请求

点击 “Requests” 和相关的 “Request Number”

我们有4种状态：

1. New （服务请求已提出，正在运营团队的服务请求队列中）

2. In process （服务团队已收到请求，并正在处理）

3. Processed （服务团队已解决，并等待客户“关闭”请求或等待客户的评论）

4. Completed （客户已评论，并请求已关闭）

管理请求并留言给Atlas服务团队。

输入您的评论，然后点击“Submit”。

如果在“Processed”状态发布后的72小时内未收到客户反馈，状态将自动从“Processed”更改为“已完成”。

客户需要等待最后请求的状态变为“Processed”，然后才能对同一订单提交第二个请求。

在紧急情况下，客户可以在原始请求中留言，告知服务人员他们的需求。

Refund quotation can be initiated via ATRIP.

Refund Quotation Path：ATRIP -> Bookings -> My Bookings -> Booking Details

Refund Quotation Process：

1. If you need to check the airline's refund rules, you can click "View" to see the corresponding Fare Rules.

1. If you need to calculate the specific refund amount, you can follow the process below:

• Click the "Cancel & Refund" button:

• Select the specific passengers and segments you want to check, then click "Atlas Refund".

• The specific refund amount can be seen on this page.

如何申请自愿退票？

您可以通过ATRIP申请自愿退票。

退票路径：

ATRIP -> Bookings -> My Bookings -> Booking Details ->Cancel & Refund

操作说明：

1. 点击"Cancel & Refund" 按钮。

2. 选择需要退票的具体乘客、航段。

1. 选择退票类型

• 如果您或乘客已经自己向航空公司提交了退票请求，并且得到了航空公司的确认，请点击“Refund Claim” ，Atlas将在收到航空公司的退款后立即为您退款。

• 如果您需要Atlas代您向航空公司提交退票请求，请点击“Atlas Refund”，Atlas将为您提供退票服务。

1. 提交退票/退款申请

1）Refund Claim:

请根据页面说明，选择“Voluntary Refund” ，填写航空公司履约日期，上传航空公司履约证明，然后点击“Confirm”按钮确认提交申请。

2） Atlas Refund:

请根据页面说明，选择“Voluntary Refund”，然后点击“Confirm”按钮确认提交申请。

1. 提交成功后，Atlas运营团队将收到并处理您的退票申请，同时您的退票信息将会展示在“Refund Info”当中。

如何通过Atlas申请病退/亡退？

您可以通过ATRIP申请病退/亡退。

退票路径：

ATRIP -> Bookings -> My Bookings -> Booking Details ->Cancel & Refund

操作说明：

1、点击"Cancel & Refund"按钮。

2、选择需要退票的具体乘客、航段，然后点击"Atlas Refund" 按钮。

3、根据页面说明选择“Special Refund”，然后选择“Illness/Death Refund”，上传相关证明文件，最后点击“Confirm”按钮提交申请。 4、提交成功后，Atlas运营团队将会收到并处理您的退票申请，同时您的退款信息将会展示在“Refund Info”当中。

如何查询退票报价？

您可以通过ATRIP查询退票报价。

查询路径： ATRIP -> Bookings -> My Bookings -> Booking Details

操作说明：

1. 如果您需要查看航空公司的退款规则，可以点击“view”查看相应的票价规则。

1. 如果您需要计算具体的退款金额，可以按照以下流程操作：

   1. 点击“Cancel & Refund”按钮。

• 1. 选择要查查询的特定乘客和航段，然后单击“Atlas Refund”。

• 1. 可以在当前页面查看具体的退款金额。

如何申请废票？

您可以通过ATRIP申请废票。

废票路径：

ATRIP -> Bookings -> My Bookings -> Booking Detail -> Void

注：若页面中没有Void入口，则说明Atlas暂不支持该航司的废票服务

操作说明：

1、点击"Void" 按钮。

2、确认需要废票的乘客及航段信息后，按需选择Atlas refund或Refund claim。

• 如果您需要Atlas代您向航空公司提交废票请求，请选择“Atlas Refund” ，Atlas将为您提供废票服务。

• 如果您或乘客已经自己向航空公司提交了废票请求，并且得到了航空公司的确认，请选择“Refund Claim” ，Atlas将在收到航空公司的退款后立即为您退款。

注：

• 仅支持按PNR维度提交废票，不支持为订单里的部分乘客提交废票申请；

• 若当前不在废票窗口期内，则无法提交废票申请；

• 若订单中有部分乘客已经提交了其他原因的退票申请，则该订单无法提交废票申请。

3、提交废票申请

1）Atlas Refund:

选择Atlas Refund之后，页面中将会展示对应的废票信息，点击“Confirm”按钮，即可提交废票申请。

2）Refund Claim:

选择Refund Claim之后，请根据页面指引填写航空公司履约日期、上传航空公司履约证明，然后点击“Confirm”按钮确认提交废票申请。

4、提交成功后，Atlas运营团队将收到并处理您的废票申请，同时您的退款信息将展示在“Refund Info”和“Cancel & Refund”页面，您随后可以在任意一个页面跟踪废票的处理进展。

• Refund Info页面：

• Cancel & Refund页面：

如何查询退款状态？

Atlas提供了两种查询退款状态的方法：逐个查询和批量查询。

1、逐个查询

查询路径: ATRIP -> Bookings -> My Bookings -> Booking Details -> Refund info

退款状态会实时更新，您可以在此页面上查看最新进展。

2、批量查询

查询路径： ATRIP -> Bookings -> Cancel & Refund

操作说明：

1） 点击 “Download Template” 下载批量查询的Excel模板

2）将需要查询退款状态的订单号填入Excel模板中。

3）通过'Batch Search'上传已经填写好的Excel文件

4） Excel文件上传完毕后，您便可在当前页面查询到这些订单对应的退票/退款状态。

如果有查询失败的记录，您可以在此处查看详细信息。

A stop ticket issuance function has been released in API. This function can be triggered via ATRIP (already existing) as well as API.

API

Endpoint:

Request

{

"cid": "XXXXXXXX",

"orderNo": "ZNMKU20220119160129691"

}

Response

{

"status": 0,

"msg": "We are trying to intercept the ticket issuance. Please check the order status for result after 8 minutes"

}

Success does not mean that the ticket issuance has been stopped successfully. It only means that the system will attempt to stop the ticket issuance.

The result of stopping ticket issuance needs to be obtained by querying the order status of Retrieve Booking (queryOrderDetails.do) after 8 minutes.

orderStatus: -3, means stop issuance successfully.

orderStatus: 2, means stop issuance failed, the order is issued.

The definition of the queryOrderDetails.do order status will be different when the request is sent after the "Stop Ticket Issuance" request.

ATRIP

On clicking the button, if the interception is successful, a pop-up box will be displayed to show "Operation successful". If the interception fails, a pop-up box will be displayed to show the reason for the failure.

• For orders with Pre-payment, the actual refund amount can be checked via ATRIP.

• For orders with Virtual Credit Card, Atlas is unable to determine the actual refund amount.

For Pre-payment orders, Atlas offers two methods to verify the actual refund amount: single check and batch check.

1. Single check

Check Path:

ATRIP -> Bookings -> My Bookings -> Booking Details -> Refund info ->Refund Total Amount

Before the refund is completed, the "Refund Total Amount" displayed here represents the estimated refund amount.

After the refund is completed, when the status is "Refunded", the "Refund Total Amount" displayed here represents the actual refund amount.

2. Batch check

Check Path: ATRIP -> Bookings -> Cancel & Refund

Check Process:

1. Click “Download Template” to download the template.

1. Fill in the order number that needs to query the refund amount of the refund form into the downloaded Excel template.

1. Upload the Excel file you just filled out through 'batch search'

1. After uploading, you can obtain all the refund forms to be checked and their corresponding refund amount.

If there are records of query failures, you can view details here.

用户管理

访问用户管理配置

“用户管理”信息可以在ATRIP的“Profile”部分找到。

ATRIP -> Profile -> User Management

用户列表

此列表用于显示和管理客户的用户信息。

我们将显示以下用户信息：

Contact Person：用户的名字。

Email：用户的电子邮件地址，也是用户的登录账户。

User Role：用户的角色名称。不同角色的用户在登录到ATRIP后看到不同的菜单信息。

Status：用户的状态，用于区分用户是否处于活跃状态。

Last Modified：信息更新的时间。

Date Created：用户创建的时间。

同时，该页面还提供了筛选功能，帮助客户快速找到他们想要的用户数据。

列表将包含两种类型的数据，一种是由客户手动创建的，另一种是通过SSO登录的。通过标签可以区分SSO用户和普通用户。

创建用户

我们已简化了用户创建的流程。现在，您只需要输入名、姓、电子邮件地址和角色信息就能完成新用户的创建。

“电子邮件地址”将被用作用户的登录账户，我们将向新创建的用户发送欢迎电子邮件，指导他们进入ATRIP创建密码并激活他们的账户。

新创建的用户默认为“活跃”。

更新用户信息

我们允许客户管理和更新他们自己的用户信息。

我们仅允许修改用户的名字、用户权限（角色）和状态。禁止SSO用户修改任何用户信息。

1. 什么是多币种账户？

我们现在为客户推出多币种账户功能，客户可以为每笔交易指定所需的结算货币。这项创新服务提供了几个关键优势：

以前，如果客户需要进行多种货币的交易，他们必须在Atlas开设多个账户，每种货币一个账户。而且，同一个电子邮件地址不能用于不同的账户。现在的更新是，只需一个账户就能处理多种货币，并且通过一个单一的API实现多币种选项。

**灵活性与控制**：客户可以根据市场情况和财务策略选择每笔交易的首选货币。

**成本效益的解决方案**：Atlas提供多个国家的银行账户，使得支付更加快捷且具成本效益。

1. 支持的货币

您可以选择的主要结算货币包括美元（USD）、欧元（EUR）、英镑（GBP）、人民币（CNY）和新加坡元（SGD）。

如何使用：请与您的客户经理联系，获取您希望存款的货币的银行账户信息，客户经理将为您在系统内设置相应货币。

ATRIP

允许客户在充值的时候指定充值币种，当切换充值币种后，会动态展示该币种对应的余额， 充值记录中提供充值货币筛选

Transaction Records

页面增加币种筛选，帮助更快定位交易明细

Invoice Management

发票管理中增加币种筛选，帮助准确定位需要下载的发票

Invoice and Reconciliation Statements

发票周期内会生成多个币种的发票和账单

合同中的交易费用和出票后费用将转换为结算货币，并体现在发票和对账单中。

结算货币：人民币（CNY）

结算币种：美金

Emails

Invoices and Statements

发票邮件中，多个币种的账单邮件分开发送

余额不足的告警邮件：特定币种对应的账户余额达到告警阈值时：邮件通知客户

API 更新

Search Request

{

"tripType": "2",

"adultNum": 1,

"childNum": 0,

"infantNum": 0,

"fromCity": "KRK",

"toCity": "LTN",

"fromDate": "20240326",

"retDate": "20240423",

"airlines": ["W6"],

"currency": "GBP",

"displayCurrency": "PHP",

"requestSource": "Organic"

}

“currency” 不是必须的，默认情况下，系统将以客户设置的首个币种作为默认的报价和结算币种。

客户可以通过currency这个字段指定币种报价、出票、结算，客户需要在一开始询价（搜索）的时候指定币种

验价、生单、支付等其他接口的请求参数都没有变化，对应的响应内容里，相关的结算金额将以客户指定的币种展示。

**技术服务费的转换**

技术服务费用被转换为“结算货币”

介绍

根据Trustwave 2020全球安全报告，旅行和旅游行业在网络安全事件中排名第三。

为了保护您和我们的业务，我们增强了我们的数据和网络安全协议，并建立了新工具，以帮助您减轻相关风险。

借助这些新工具，您可以更好地保护公司的数据，并更好地控制您的账户和安全设置。

现在您可以轻松地：

• 随时管理谁可以访问您的Atlas账户。

• 保护账户免受未经授权的用户的访问。

• 根据公司的规程设置身份验证规则。

• 监控和审核所有活动，简化合规过程。

• 立即回应任何事件。

访问密钥（AK/SK）

AK/SK意为“访问密钥”和“密钥”。这些密钥用于访问需要安全认证的API或其他服务。

用户在进行API调用时必须提供这些密钥，系统使用这些密钥来验证用户的身份和访问权限。正确管理这些密钥对于账户安全非常重要，因为任何拥有这些密钥的人都可以访问关联的资源。

访问密钥（AK）：这是一个公开可见的标识符，就像用户ID，用于标识请求的发送者。它告诉服务正在尝试执行操作的用户或账户是谁。

秘密密钥（SK）：这是一个私密凭据，就像密码，仅由设置访问密钥的授权用户（账户管理员）知晓。它用于验证请求的发送者是否有权限访问服务，并确保请求确实是由该用户发起的。

AK/SK合在一起也被称为“访问密钥”。

配置流程

在ATRIP Flight Deck上设置您的访问密钥的过程：

要设置或重置您的访问密钥，请访问ATRIP Flight Deck账户上“我的个人资料”页面的“公司信息*”部分，并按照页面上的说明操作。

• 单击“New Access Key”。将会打开一个滑动窗口，点击“Confirm”以生成新密钥。您可以选择3、6、12个月的有效期。

• 您将在屏幕上看到一个新的安全密钥。在完成设置之前，请务必将其复制并妥善存放。

• 然后点击“Complete”。一旦完成设置，您将无法在ATRIP Flight Deck上看到安全密钥。这样可以保护您的访问密钥免受未经授权的用户访问。

• 一旦获得新的安全密钥，您的技术团队需要立即在系统中重置密钥以完成该过程。

• 每个客户同时最多可以生成 2 个AKSK。

• 您可以按照以下步骤删除旧的AK。

注意：只有账户管理员可以访问ATRIP Flight Deck上的公司页面并发放新的访问密钥。如果您是管理员，请按照上述说明操作。如果您无法使用此功能，请在更新密钥时与您的账户管理员联系。

为了确保您收到我们所有的更新和重要信息，请将我们的电子邮件地址"[email protected]"添加到您的信任联系人列表中。这样可以防止我们的消息被误判为垃圾邮件。

单点登录（SSO）

单点登录（SSO）允许您的团队使用同一组凭据访问ATRIP Flight Deck，这组凭据与他们访问您自己的系统时使用的相同。当您有一个庞大的团队时，以及许多人需要定期访问ATRIP Flight Deck时，此功能将非常有用。

单点登录对团队的所有成员都有益处。

账户管理员：无需手动将新人添加到ATRIP Flight Deck，并在离开公司时记得删除他们。

技术团队：维护集中式访问控制，以便从单一点管理和强制执行安全策略。

运营和财务团队：无需记住或存储独特的ATRIP Flight Deck凭据。无论您的团队大小如何，SSO都可以让他们无缝访问ATRIP Flight Deck。

它还增强了安全性 - 密码“疲劳”通常会导致更弱、更不安全的密码实践。单点登录协议可以减轻此风险。

配置流程

我们目前只支持通过SAML进行SSO。

访问 Flight Deck --> My Profile --> Authentication --> SSO.

启用单点登录，然后点击“‘Edit”以完成配置。

我们将自动生成实体ID、回复URL和注销URL。客户可以在SAML中对其进行配置。

接下来，客户需要点击这里上传XML文件。

客户需要根据我们的要求设置属性。

所有通过SSO创建的用户将被分配一个默认角色。客户可以在此处选择适合其需求的角色。

点击“Save”以完成基本配置。

测试和使用

在完成之前的基本配置后，您必须点击此按钮进行测试。如果您点击后能够成功登录到Flight Deck，这意味着配置已成功。否则，可能是之前的设置存在问题，请仔细检查。

需要重点注意的是，如果客户的系统中存在基于密码的现有登录帐户，这些帐户仍然有效。如果用户需要仅使用SSO作为登录的唯一方法，他们可以在用户管理部分自行禁用这些帐户，或者联系他们的主要客户经理批量禁用这些帐户。

为了方便客户使用SSO功能，他们可以点击这两个按钮来复制链接并将其嵌入到他们的系统中。需要重点注意的是，客户需要手动将预订号连接到预订详情链接中。

密码策略

如果您希望使用单独的凭证访问ATRIP Flight Deck，现在可以为您的账户设置自定义密码规则。

可以根据您的需要设置密码的长度和复杂度！您可以调整密码的要求以符合公司的标准，并规范团队密码的强度。

配置流程

访问 Flight Deck --> My Profile --> Authentication --> Password

点击“Edit”以配置密码。以下是选项：

• 密码长度：默认12个字符，可选8-16。

• 复杂度：包括大写字母、小写字母、数字、特殊字符；默认全部选择。

• 过期期限：默认90天，输入范围0-999的自然数。

• 密码历史不重复：默认5次，可选择0-10。

• 账户锁定：默认5次失败，可选择0-10；默认锁定时间为30分钟，输入范围0-999的自然数。

点击“confirm”以完成配置。

多因素认证（MFA）

您可以通过启用多因素认证（MFA）进一步保护您的账户。

MFA要求用户设置额外的验证方法以访问ATRIP Flight Deck或使用特定功能（例如，支付和余额充值）。

MFA大大降低了未经授权的访问您账户的风险，并保护了您的数据。

配置流程

访问Flight Deck --> My Profile --> Authentication --> MFA (Multi-Factor Authentication)

点击“Enable”以激活MFA功能。配置选项将出现（默认情况下所有选项都被选中）。点击“Confirm”以应用配置。

保存后，该客户的所有用户都需要在密码登录后进行初始的MFA绑定过程。

其他步骤将根据用户的配置调用MFA验证。

在登录时，SSO登录用户不需要进行MFA验证。

用户绑定过程

初始MFA绑定

• 显示用于绑定的QR码。

• 输入身份验证代码。

• 单击“确认”查看成功或失败结果。

• 单击“返回”返回到上一页。

重新绑定

• 出于安全原因，目前我们不支持单个用户重新绑定MFA。请联系管理员执行此操作。

• 管理员可以访问“用户管理”并选择要解除绑定的用户。

IP白名单

IP白名单是一种安全措施，它只允许来自指定IP地址的访问Atlas API。通过限制访问到特定的、经批准的IP地址，您可以显著降低未经授权的访问和潜在的网络攻击风险。

我们升级了这一功能，使其更加方便。您现在可以使用网络掩码添加无限数量的IP地址来指定范围，并包括备注以便更容易识别。

访问 Flight Deck --> My Profile --> Company Information

客户可以在这里找到所有列入白名单的IP地址。如果需要，可以删除这些IP地址。

点击“Add”按钮，侧栏会滑出以添加IP地址。

IP地址标准：

• 每个条目占据单独一行，使用换行符分隔。

• 每个条目的IP地址/网络掩码范围和备注以“|”分隔，例如“192.168.1.0/24|备注”。

• 最多可添加50个条目。

点击“Confirm”按钮保存。

审核日志

ATRIP Flight Deck上的审计日志提供了关于系统和用户活动的全面报告。用户活动的详细记录使您的公司能够符合监管要求，简化报告并支持内部审计。

审计日志还有助于定期调查事件并验证数据完整性。

访问Flight Deck --> My Profile --> Audit Log

客户可以根据自己的需要输入筛选和搜索条件进行搜索。

• 我们只保存过去一年的审计日志数据。

• 每次下载的审计日志最多为1个月。

• 不会记录敏感信息，例如乘客详细信息、付款信息和银行卡信息。

点击“view”以了解更多细节。

Introduction

Travel and tourism rank third in cyber security incidents, according to the Trustwave 2020 Global Security Report.

To protect your business and ours, we enhanced our data and cyber security protocols and built new tools to help you mitigate associated risks.

With these new tools, you can better protect your company’s data and get more control over your account and security settings.

Now you can easily:

• Manage who has access to your Atlas account at any time.

• Protect it from unauthorized users.

• Set up authentication rules in line with your company’s protocols.

• Monitor and audit all activity, simplifying your compliance process.

• Respond immediately to any incidents.

Access Keys (AK/SK)

AK/SK means "Access Key" and "Secret Key". These keys are used for accessing APIs or other services that require secure authentication.

Users must provide these keys when making API calls, and the system uses these keys to verify the user's identity and access privileges. Proper management of these keys is critical for account security, as anyone with access to these keys can access the associated resources.

1. Access Key (AK): This is a publicly visible identifier, like a user ID, used to identify the sender of a request. It tells the service which user or account is attempting to perform an operation.

2. Secret Key (SK): This is a private credential, like a password, known only to the user who is authorized to set up the access keys (the account administrator). It is used to verify that the sender of the request has the authority to access the service and to ensure that the request is genuinely initiated by that user.

AK/SK together are also known as ‘access keys'.

Configuration Process

How to set up your Access Keys on the ATRIP Flight Deck: 

• To set up or reset your access keys, visit the Company Information* section of the ‘My Profile’ page on the ATRIP Flight Deck account and follow the instructions on the page. 

• Click on “New Access Key”. A slide-out window will open and click on “Confirm” to generate the new key. You can select between 3, 6 and 12 months for the validity period.

• You will see a new security key on the screen. Make sure to copy it and store it securely before you complete the setup.  

• Then click on “Complete”. Once you complete the setup, you won’t be able to see the security key on the ATRIP Flight Deck. It protects your access keys from unauthorized users. 

• Once you get a new security key, your technology team needs to reset the keys in your system immediately to complete the process.  

• Each customer can generate no more than 2 AKSK at the same time.

• You can delete the old AK as shown below

Note: Only Account Administrators have access to the Company page on the ATRIP Flight Deck and can issue new access keys. If it's you, please follow the instructions above. If you don’t have access to this function, please contact your account administrator when it’s time to update the keys.   

*To ensure you receive all our updates and important information, please add our email address "[email protected]" to your trusted contacts list. This will prevent our messages from ending up in your spam folder. 

Single Sign-On (SSO)

Single Sign-On (SSO) allows your team to access the ATRIP Flight Deck with a single set of credentials – the same set they use to access your own systems.

This feature is particularly useful when you have a large team, and many people need regular access to the ATRIP Flight Deck.

Using Single Sign-On has benefits for all members of the team.

Account administrator: No need to manually add new people to your ATRIP Flight Deck and remember to remove them when they leave your company.

Technology team: Maintain centralized access control to manage and enforce security policies from a single point.

Operations and Finance teams: No need to remember or store a unique ATRIP Flight Deck set of credentials. No matter how large your team is, SSO gives them seamless access to the ATRIP Flight Deck.

It enhances security, too - the password ‘fatigue’ often leads to weaker, less secure password practices. Single Sign-on protocol mitigates this risk.

Configuration Process

We currently only support SSO via SAML.

Visit Flight Deck --> My Profile --> Authentication --> SSO.

Enable SSO and click ‘Edit’ to finish configuration.

We will generate the Entity ID, Reply URL and Logout URL automatically. Customers can configurate them in SAML.

Then customers need to upload the XML file by clicking here.

Customers need to set up the attributes as our requirements.

All users created through SSO will be assigned a default role. Customers can select the role that suits their needs here.

Click 'Save' to complete the basic configuration.

Testing and Usage

After completing the previous basic configuration, you must click this button to perform a test. If you can log in to Flight Deck after clicking, it means the configuration was successful. Otherwise, there may be an issue with the previous setup. Please check again.

It's important to note that if there are existing password-based login accounts in the customers' system, these accounts are still valid. If users need to use SSO as the sole method of login, they can disable these accounts themselves in the user management section or contact their Key Account Manager to disable them in bulk.

To facilitate the use of the SSO feature for our clients, they can click these two buttons to copy the link and embed it into their system. It is important to note that clients need to manually concatenate the booking number within the booking detail link.

Password Policy

If you prefer to use separate credentials to access the ATRIP Flight Deck, you can now set up custom password rules for your account.

Make it as long and complex as it fits you! You can adjust password requirements to your company’s standards and regulate how strong your team’s passwords should be.

Configuration Process

Visit Flight Deck --> My Profile --> Authentication --> Password

Click "Edit" to configure the password. The option are as below:

• Password Length: Default 12 characters, selectable 8-16.

• Complexity: Includes uppercase letters, lowercase letters, numbers, special characters; default all selected.

• Expiration Period: Default 90 days, input range 0-999 natural numbers.

• Password History Non-Repetition: Default 5 times, selectable 0-10.

• Account Lockout: Default 5 failures, selectable 0-10; default lockout duration 30 minutes, input range 0-999 natural numbers.

Click ‘Confirm’ to complete the configuration.

Multi-Factor Authentication (MFA)

You can protect your account even further by enabling Multi-Factor Authentication (MFA).

MFA requires users to set up an extra verification method to gain access to the ATRIP Flight Deck or to use specific features (ex., payments and balance top-up).

MFA significantly decreases the chance of unauthorized access to your account and protects your data.

Configuration Process

Visit Flight Deck --> My Profile --> Authentication --> MFA (Multi-Factor Authentication)

Click "Enable" to activate MFA feature. Configuration options appear (all are selected by default). Click "Confirm" to apply.

After saving, all users of this customer will need to go through the initial MFA binding process after password login.

Other steps invoke MFA verification based on user configuration.

SSO login users do not require MFA verification during login.

User Binding Process

Initial MFA Binding

• Display QR code for binding.

• Enter identity verification code.

• Click "confirm" to see success or failure result.

• Click "Back" to return to the previous page.

Rebinding

• For security reasons, we currently do not support individual users re-binding MFA. Please contact the administrator to perform this operation.

• Admin can visit ‘User Management’ and select the user to unbind.

IP Whitelisting

IP whitelisting is a security measure that allows access to the Atlas API only from specified IP addresses. By restricting access to specific, approved IP addresses, you can significantly reduce the risk of unauthorized access and potential cyber-attacks.

We upgraded this feature to make it more convenient. You can now add an unlimited number of IP addresses using netmasks to specify ranges and include notes for easier identification.

Visit Flight Deck --> My Profile --> Company Information

Customers can find all the whitelisted IP addresses here. The IP addresses can be deleted, if required.

Click the ‘Add’ button to slide out a right sidebar to add IP addresses.

IP addresses standards:

• Each entry is on a separate line, separated by a line break.

• IP Address/Netmask range and remark for each entry are separated by "|” ， for example "192.168.1.0/24|Remark".

• A maximum of 50 entries can be added.

Click ‘Confirm’ to save.

Audit Log

The Audit Log on the ATRIP Flight Deck provides a comprehensive report on all system and user activities. Detailed records of user activities enable your company to stay compliant with regulatory requirements, simplify reporting and support internal audits.

The audit log also helps investigate incidents and verify data integrity on a regular basis.

Visit Flight Deck --> My Profile --> Audit Log

Customers can enter filtering and search criteria based on their needs to perform a search.

• We only retain the audit log data from the past year

• We only allow each download for up to 1 month.

• Sensitive information cannot be logged, such as passenger details, payment, and card information.

Click "view" to find out more details.

Background

Some airlines block bookings which have emails from OTAs and travel companies as they want to promote their own sales channels. To overcome this blockage from airlines and to provide unique content to our customers, Atlas uses their own email service and changes the original email to an Atlas email when creating the booking with the airline.

The customer will not receive this email as the airline does not have the customer email id. Hence, Atlas has developed a feature whereby these emails can be viewed and actioned by the customer’s operations team members.

The “Email List” can be accessed with the below 3 methods:

1. ATRIP

2. Email List API

3. Email Notification Webhook

Objective

The objective of having this list is that the customer can inform the passenger of any schedule changes or other important announcements made by the airline.

Email List Categories

The emails for the below categories will be displayed in the “Email List”:

• Schedule change

• Receipt

• Payment Success

• Verification

• Trip Reminder

• Promo code

• Travel Itinerary

• Advertisement

• PNR Cancellation Success

• Payment Due

• Unidentified

• Duplicated Schedule Change

• Unaccounted Cancellation

ATRIP

All emails can be managed here, including flight changes, itineraries, etc. All emails sent by the airline to the contact email address will be displayed here, including advertisements.

The location of the email list is ATRIP --> Bookings --> Email List

Processing of the Email List

The email received in the email list can be “viewed”, “downloaded” and then “processed”.

Viewing the Email

Click on the “View” hyperlink. The email received from the airline will open in a new tab as shown below. The customer may then forward the email to the passenger as per their in-house process.

Downloading the Email

Click on the “Download” hyperlink. The email received from the airline will be downloaded on the laptop/PC. The customer may then forward the email to the passenger as per their in-house process.

Processing the Email

The emails can be processed in 2 ways:

1. By clicking on “View” and then clicking on the “Handle” button.

2. By clicking on one or more emails on the summary screen and then clicking on the “Batch Handle” button.

“View” and click on the “Handle” button

Once the “View” hyperlink is clicked, the below screen will be displayed with the email in the browser.

Click on the “Handle” button on the top right of the screen

On clicking the “Handle” button, the below pop-up window will be displayed with the drop-down options.

Select the appropriate option and click ”Confirm”. When you check the Email List summary, the status would have changed to ”Processed”.

The options available are:

• No Change (There is no change in the booking)

• Flight Change Confirmed (There has been no flight change)

• Micro Schedule Change (The schedule change is minimal)

• API Notified (The customer has been notified via the email list API)

• Wait (Customer will be informed later)

Batch Update

Select one or more emails from the email list. Then click on “Batch Handle” button.

A pop-up window will be displayed as shown below:

Select the appropriate option and click ”Confirm”. When you check the Email List summary, the status would have changed to ”Processed”.

Email List API

Endpoint: https://api-sg.atriptech.com/mail.do

Request

{

    "orderNo":null,

    "emailReceivingDateStart":"2023-11-01 00:00:00",

    "emailReceivingDateEnd":"2023-11-30 00:00:00",

    "createTimeStart":null,

    "createTimeEnd":null,

    "emailCategories": ["Travel Itinerary","Verification"],

    "pageIndex":1,

    "pageSize":100

}

Response

{

"records": [

{

"orderNo": "OPQRN20230520100137937",

"emailReceivingDate": "2023-11-02 07:29:28",

"uniqueCode": "d08a419d46bb93b8fd9e7ac3ea29a227",

"emailCategory": "Travel Itinerary",

"from": "[email protected]",

"to": "[email protected]",

"emailSubject": "Lion Group Reservation to PANGKALANBUUN, INDONESIA, November 02 for MS CATHERINE DEWOLFF",

"emailLink": "http://order-oss-sg.oss-ap-southeast-1.aliyuncs.com/2023/11/d08a419d46bb93b8fd9e7ac3ea29a227.eml?Expires=1706010036&OSSAccessKeyId=LTAI5tDmTE9iwtNdsqxVXuom&Signature=9%2Bwzk6GcZRcnUIx8w5rbBHCirjI%3D",

"createTime": "2023-11-02 07:29:32"

},

{

"orderNo": "OPQRN20230520100137937",

"emailReceivingDate": "2023-11-02 07:31:06",

"uniqueCode": "4c5f214942b33659ad21d54366af32fa",

"emailCategory": "Travel Itinerary",

"from": "[email protected]",

"to": "[email protected]",

"emailSubject": "Lion Group Reservation to PANGKALANBUUN, INDONESIA, November 03 for MS CATHERINE DEWOLFF",

"emailLink": "http://order-oss-sg.oss-ap-southeast-1.aliyuncs.com/2023/11/4c5f214942b33659ad21d54366af32fa.eml?Expires=1706010036&OSSAccessKeyId=LTAI5tDmTE9iwtNdsqxVXuom&Signature=RWgF9%2BQcrUi7bv%2FA9Q29Zf%2BkZqM%3D",

"createTime": "2023-11-02 07:31:09"

}

],

"hasNext": false,

"status": 0,

"msg": "success"

}

The customer can download “emailLink”.

The email will be downloaded and when opened, it will show the email as sent by the airline:

Email Notification via Webhook

The customer server URL needs to be configured in ATRIP to receive the webhook notifications.

Webhook Notification

{

"cid":"pxmhg93103",

"data":{

"orderNo":"AEQTO20230711142920543",

"emailReceivingDate":"2023-08-04 15:58:52",

"uniqueCode":"017e7e70d729f6392144953bae1a68

68",

"emailCategory":"Unidentified",

"from":"[email protected]",

"to":"[email protected]",

"emailSubject":"Change to the time of your flydubai flight: Booking reference: 7RGWPY",

"emailLink":"http://order-oss-sg.oss-ap-southeast-1.aliyuncs.com/2023/08/42e157e7f9f60e2ccda3693b19d2659a.eml?Expires=1691139906&OSSAccessKeyId=LTAI5tDmTE9iwtNdsqxVXuom&Signature=r69CnS7lt1rc8f4nZRrdxufI7Fk%3D",

"createTime":"2023-08-04 15:58:56"

},

"notificationId":"20230804160506282JUWFJ",

"status": -1,

"type":"email.all"

}

背景 一些航空公司会阻止使用来自在线旅行社和旅行公司的电子邮件的预订，因为他们希望推广自己的销售渠道。为了克服航空公司的这一限制并为客户提供独特的内容，Atlas使用他们自己的电子邮件服务，在与航空公司进行预订时，将原始邮件更改为Atlas邮件。

由于航空公司没有客户的电子邮件地址，客户将不会收到这封电子邮件。因此，Atlas已开发出一个功能，使客户的运营团队成员可以查看和处理这些邮件。

"电子邮件列表"可通过以下3种方法访问：

1. ATRIP

2. 电子邮件列表API

3. 电子邮件通知Webhook

目标 有这个列表的目的是让客户能够告知乘客航班时间的变更或航空公司做出的其他重要公告。

电子邮件列表类别 以下类别的电子邮件将显示在“电子邮件列表”中：

• 航班时间变更

• 收据

• 支付成功

• 验证

• 行程提醒

• 促销代码

• 旅行行程

• 广告

• PNR取消成功

• 付款到期

• 未识别的

• 重复的航班时间变更

• 未归属的取消

ATRIP

这里可以管理所有的电子邮件，包括航班变动、行程等。所有航空公司发送到联系电子邮件地址的电子邮件都会显示在这里，包括广告。

电子邮件列表的位置是 ATRIP --> Bookings --> Email List

处理电子邮件列表

在电子邮件列表中收到的电子邮件可以“查看”，“下载”，然后“处理”。

查看电子邮件

点击“view”超链接。来自航空公司的电子邮件将在新标签页中打开，如下所示。客户随后可以根据其内部流程将电子邮件转发给乘客。

下载邮件

点击“Download ”超链接。来自航空公司的电子邮件将下载到笔记本电脑/ PC 上。客户随后可以根据其内部流程将电子邮件转发给乘客。

处理电子邮件

电子邮件可以通过以下两种方式进行处理：

通过单击“View”，然后单击“Handle”按钮。

通过在摘要界面上单击一个或多个电子邮件，然后单击“批量处理”按钮。

“View”并单击“Handle”按钮

一旦单击“View”超链接，将在浏览器中显示带有电子邮件的以下界面。

单击屏幕右上角的“Handle”按钮

单击“Handle”按钮后，将显示如下弹出窗口，其中包含下拉选项。

Select the appropriate option and click ”Confirm”. When you check the Email List summary, the status would have changed to ”Processed”.

The options available are:

• No Change (There is no change in the booking)

• Flight Change Confirmed (There has been no flight change)

• Micro Schedule Change (The schedule change is minimal)

• API Notified (The customer has been notified via the email list API)

• Wait (Customer will be informed later)

Batch Update

Select one or more emails from the email list. Then click on “Batch Handle” button.

选择适当的选项，然后单击“Confirm”。当您检查电子邮件列表摘要时，状态会变为“Processed”。

可用的选项包括：

• No Change （预订没有变化）

• Flight Change Confirmed （没有航班变动）

• Micro Schedule Change （航班变动很小）

• API Notified （已通过电子邮件列表API通知客户）

• Wait （稍后将通知客户）

批量更新

从电子邮件列表中选择一个或多个电子邮件。然后单击“批量处理”按钮。

A pop-up window will be displayed as shown below:

选择适当的选项，然后单击“Confirm”。当您检查电子邮件列表摘要时，状态会变为“已处理”。

Email List API

端点: https://api-sg.atriptech.com/mail.do

请求

{

"orderNo":null,

"emailReceivingDateStart":"2023-11-01 00:00:00",

"emailReceivingDateEnd":"2023-11-30 00:00:00",

"createTimeStart":null,

"createTimeEnd":null,

"emailCategories": ["Travel Itinerary","Verification"],

"pageIndex":1,

"pageSize":100

}

Response

{

"records": [

{

"orderNo": "OPQRN20230520100137937",

"emailReceivingDate": "2023-11-02 07:29:28",

"uniqueCode": "d08a419d46bb93b8fd9e7ac3ea29a227",

"emailCategory": "Travel Itinerary",

"from": "[email protected]",

"to": "[email protected]",

"emailSubject": "Lion Group Reservation to PANGKALANBUUN, INDONESIA, November 02 for MS CATHERINE DEWOLFF",

"emailLink": "http://order-oss-sg.oss-ap-southeast-1.aliyuncs.com/2023/11/d08a419d46bb93b8fd9e7ac3ea29a227.eml?Expires=1706010036&OSSAccessKeyId=LTAI5tDmTE9iwtNdsqxVXuom&Signature=9%2Bwzk6GcZRcnUIx8w5rbBHCirjI%3D",

"createTime": "2023-11-02 07:29:32"

},

{

"orderNo": "OPQRN20230520100137937",

"emailReceivingDate": "2023-11-02 07:31:06",

"uniqueCode": "4c5f214942b33659ad21d54366af32fa",

"emailCategory": "Travel Itinerary",

"from": "[email protected]",

"to": "[email protected]",

"emailSubject": "Lion Group Reservation to PANGKALANBUUN, INDONESIA, November 03 for MS CATHERINE DEWOLFF",

"emailLink": "http://order-oss-sg.oss-ap-southeast-1.aliyuncs.com/2023/11/4c5f214942b33659ad21d54366af32fa.eml?Expires=1706010036&OSSAccessKeyId=LTAI5tDmTE9iwtNdsqxVXuom&Signature=RWgF9%2BQcrUi7bv%2FA9Q29Zf%2BkZqM%3D",

"createTime": "2023-11-02 07:31:09"

}

],

"hasNext": false,

"status": 0,

"msg": "success"

}

客户可以下载“emailLink”。

已下载的电子邮件在打开后会显示航空公司发送的原始邮件。

Email Notification via Webhook

The customer server URL needs to be configured in ATRIP to receive the webhook notifications.

Webhook Notification

{

"cid":"pxmhg93103",

"data":{

"orderNo":"AEQTO20230711142920543",

"emailReceivingDate":"2023-08-04 15:58:52",

"uniqueCode":"017e7e70d729f6392144953bae1a68

68",

"emailCategory":"Unidentified",

"from":"[email protected]",

"to":"[email protected]",

"emailSubject":"Change to the time of your flydubai flight: Booking reference: 7RGWPY",

"emailLink":"http://order-oss-sg.oss-ap-southeast-1.aliyuncs.com/2023/08/42e157e7f9f60e2ccda3693b19d2659a.eml?Expires=1691139906&OSSAccessKeyId=LTAI5tDmTE9iwtNdsqxVXuom&Signature=r69CnS7lt1rc8f4nZRrdxufI7Fk%3D",

"createTime":"2023-08-04 15:58:56"

},

"notificationId":"20230804160506282JUWFJ",

"status": -1,

"type":"email.all"

}

We have launched a feature on ATRIP Flight Deck that allows customers to self-configure and subscribe to email and webhook notifications. This update puts control into the hands of our customers, allowing them to customize how they receive important notifications.

Location

ATRIP -> Profile -> My Profile -> Notification

Permissions

Admin

Webhook Notification

Configuration

Enter or update your webhook URL.

Choose the types of notifications you want to receive via webhook. Click “Confirm” to apply changes.

For the webhook API documentation, please refer to the "API Document" section.

Email Notification

2 types of Email Notifications can be received:

• Airline Status Change

• Low balance alert

Airline Status Change

Select the airline for whom you need the notification email by clicking on the “star” in the “Follow” column in the “Airline List”.

Then go to Profile -> My Profile -> Notification -> Email tab and click on ‘Edit” button.

Enter the email addresses (up to 10) which need to receive the airline status notification.

Then click on “Advanced Settings”. A slide-out window will be displayed.

The airline(s) which were selected on the “Airline List” screen will be listed here. The time interval after which the email notification needs to be sent can be determined over here. A customer may want to be notified only after 10 minutes of the airline being in “inactive” status and so they would configure this time as “10 minutes”.

Once the configuration has been completed, click on “Confirm” in the slide-out window and in the main window.

The “Airline Status Change” has now been configured.

Low Balance Alert

The “low Balance” email notification can be configured to inform the customer that the deposit balance is now low, and they need to do a top-up.

The threshold amount is already configured in the ops deck. ATRIP will monitor the threshold amount and when the balance goes below that amount, an email is triggered to the email addresses configured in this section.

Once the email addresses (up to 10) are configured, click on “Confirm”.

Involuntary refunds can be initiated via ATRIP.

Note：Only in the event of a flight change can involuntary refunds be processed.

Refund Path：

ATRIP -> Bookings -> My Bookings -> Booking Details ->Cancel & Refund

Refund Process：

1.Click the "Cancel & Refund" button.

2.Select the specific passengers and segments you want to refund.

3. Select the refund type.

If you or the passenger have submitted a refund request to the airline and has been confirmed by the airline, please click 'Refund Claim' and Atlas will refund you immediately after receiving the refund from the airline.

If you need Atlas to submit a refund request to the airline on your behalf, please click 'Atlas Refund', Atlas will provide you with refund service.

4. Submit the refund application.

1. Refund Claim:

According to the page instructions, select "Involuntary Refund", fill in the airline fulfillment date, upload the proof of airline confirmation of fulfillment, then click the "confirm" button to submit the refund application.

1. Atlas Refund:

According to the page instructions, select "Involuntary Refund", upload the proof of flight change, then click the "confirm" button to submit the refund application.

5. Once submitted successfully, the refund information below will be displayed, and the refund request will be added to the refund queue for processing by the Atlas operations team.

自愿改期的报价包含两部分：改期规则和新航班的差价。

1、改期规则

查询路径： ATRIP -> Bookings -> My Bookings -> Booking Details -> Booking Info

如果您需要查看航空公司的改期规则，可以单击“view”查看相应的票价规则。

2、差价

查询路径： ATRIP -> Fare Search

如果您需要计算具体的改期费用，您可以使用Atlas提供的“票价搜索”功能来查询新航班的价格，然后计算新旧航班之间的价格差异。

如何申请非自愿退票？

您可以通过ATRIP申请非自愿退票。

退票路径：

ATRIP -> Bookings -> My Bookings -> Booking Detail -> Cancel & Refund

操作说明：

1、点击"Cancel & Refund" 按钮。

2、选择需要退票的具体乘客、航段。

3、选择退票类型

• 如果您或乘客已经自己向航空公司提交了退票请求，并且得到了航空公司的确认，请点击“Refund Claim” ，Atlas将在收到航空公司的退款后立即为您退款。

• 如果您需要Atlas代您向航空公司提交退票请求，请点击“Atlas Refund” ，Atlas将为您提供退票服务。

4、提交退票/退款申请

1）Refund Claim:

请根据页面说明，选择“Involuntary Refund” ，填写航空公司履约日期，上传航空公司履约证明，然后点击“Confirm”按钮确认提交申请。

2） Atlas Refund:

请根据页面说明，选择“Involuntary Refund” ，然后点击“Confirm”按钮确认提交申请。

5、提交成功后，Atlas运营团队将会收到并处理您的退票申请，同时您的退款信息将会展示在“Refund Info” 当中。

English Version:

中文版本：

如何用券？

Atlas目前仅支持航空公司 VJ 的用券场景。

对于 VJ 的用券问题，您可以提交 Service Request ，选择“Cancel & Refund & Credit Shell -> Use Credit Shell”，并写明用券需求。Atlas将会安排工作人员处理您的用券需求。

对于其他航空公司的用券问题，您可以直接联系对应的航空公司处理。感谢您的理解。

ATLAS HYBRID PAYMENT SOLUTION

We understand the frustration you feel when a payment fails. 👩 That's why we are excited to introduce our Atlas Hybrid Payment Solution. An innovative system that allows you to use a different payment method when you need to retry a booking.

With the two payment methods we offer right now (deposit and vcc passthrough), In the event of a VCC Passthrough failure, clients have the option to utilize their deposit to retry the booking, ensuring a smoother and more reliable payment process. With Atlas Hybrid Payment Solution, we provide a seamless and hassle-free expereince even in the face of payment challenges.

📝 Here’s how you can use a different payment method to retry the failed VCC passthrough booking on ATRIP:

🛫 Step1: Log-in to the ATRIP Flight Deck, go to ‘Booking’ and locate the order number. Click “Regenerate” to recreate the new order and you will be able to view the new order details

🛫 Step 2: click “Pay”, order will be paid by deposit

📝 Here’s how you can use a different payment method to retry the failed VCC passthrough booking Through API:

• Scenario a : Atlas payment(pay.do) failed

Regardless of the reason for the failure, as long as the order was not successfully paid for, the customer can take the following actions:

Retry

or

Switch to Deposit Mode of Payment

• Scenario a : Atlas payment(pay.do) failed

Cancel order → Regenerate order → Payment with deposit

If the payment cannot be processed due to an issue with the card, the system will automatically cancel the order and notify the customer of the cancellation reason via web-hooks, notification as follows:

The customer can then take the following actions:

Regenerate order(regenerateOrder.do):

Payment with deposit(pay.do):

Atlas provides two methods for checking the refund status： single check and batch check.

1. Single check

Check Path: ATRIP -> Bookings -> My Bookings -> Booking Details -> Refund info

The refund status is updated in real-time, and you can access the latest updates on this page.

2. Batch check

Check Path: ATRIP -> Bookings -> Cancel & Refund

Check Process:

• Click “Download Template” to download the Excel template.

• Fill in the order number that needs to query the status of the refund form into the downloaded Excel template.

• Upload the Excel file you just filled out through 'Batch Search'

• After uploading, you can obtain all the refund forms to be checked and their corresponding statuses.

If there are records of query failures, you can view details here.

在ATRIP上提交充值请求

访问 Flight Deck --> Financial --> Top-up

在“Top-up Amount”字段输入要充值的金额，并选择“货币”。

上传“银行转账凭证”部分的交易确认pdf文档，点击“Upload”。然后点击“ Submit”。

请注意，输入的充值金额应为从客户银行扣除的银行收费后的转账金额。

例如：

转账金额：20000英镑

客户的银行收费：15英镑

充值金额：20000英镑 - 15英镑 = 19985英镑

查看充值历史

访问Flight Deck --> Financial --> Top-up --> History

过去的充值详情将被显示出来

点击“Transfer Receipt View”可以查看已上传的银行转账凭证

For airlines within the scope of acceptance at Atlas, you can submit a Service Request and describe the rescheduling request. Atlas will arrange for staff to handle your request.

Rescheduling Path：

ATRIP -> Bookings -> My Bookings -> Booking Details -> Raise a Request -> Post-Ticketing Request -> Voluntary Flight Change/ Involuntary Flight Change

When submitting a request for rescheduling, please provide the following information:

• Type of rescheduling (voluntary/involuntary)

• Passenger name

• New Itinerary

Note: If it is a voluntary reschedule, you also need to provide the maximum acceptable payment amount (including airline rescheduling penalties and the price difference between old and new flights).

For airlines not within the scope of acceptance at Atlas, kindly reach out directly to the respective airlines to address rescheduling matters. Thank you for your understanding.

如何通过Atlas认领已成功申请的航司退款？

如果您或乘客已经自己向航空公司提交了退票请求，并且得到了航空公司的确认，您可以在ATRIP端提交“Refund Claim” ，Atlas将在收到航空公司的退款后立即为您退款。

注：对于使用VCC Passthrough支付方式的订单(通过订单详情里的payment channel: virtual credit card可以辨识），此退款流程不适用。因为在客户使用自己的信用卡支付时，信息传递只发生在客户和航空公司之间，Atlas无法了解实际退款金额的到账情况。

认领路径：

ATRIP -> Bookings -> My Bookings -> Booking Details ->Cancel & Refund

操作说明：

1、点击"Cancel & Refund" 按钮。

2、选择需要退票的具体乘客、航段。

3、点击 “Refund Claim”按钮

4、根据页面说明，选择退款原因 ，填写航空公司履约日期，上传航空公司履约证明，然后点击“Confirm”按钮确认提交申请。

5、提交成功后，Atlas将会收到并处理您的退款申请，Atlas将在收到航空公司的退款后立即为您退款。同时，您的退款信息将展示在“Refund Info”和“Cancel & Refund”页面，您随后可以在任意一个页面跟踪退款的处理进展。

• Refund Info页面：

Cancel & Refund页面：

• How can I apply for a refund with Credit Shell?

• How can I apply for a voluntary refund?

• How can I apply for an Illness Death refund via Atlas?

• How can I apply for an involuntary refund?

• How can I use credit shell?

• How long is the processing time for refunds?

• How long is the refund application deadline?

• How to check the actual refund amount?

• How to check the refund quotation?

• How to check the refund status?

• How can I apply for a void?

• How do I claim a refund through Atlas after completing the refund request with the airline?

• What types of refunds does Atlas handle?

Location

ATRIP -> Financial -> Invoices

All the invoices which are available in ATRIP are listed on this screen.

The invoices and the recon statements can be downloaded using the “Download” button.

Permissions

Admin

Configuration

On clicking the “Configuration Rules” a slide-out window will open.

The customer may configure the receipt of invoices as per their requirement. They may also add / delete any email ids to whom the invoices need to be sent.

The below configurations can be done by the customer themselves:

Invoice Cycle:

The frequency of receiving the invoices can be customized as per the customer’s requirements. The customer can have different “Tax Invoice & Credit Note” and “Billing Statement” frequencies, if required. For example, the “Tax Invoice & Credit Note” can be configured to be received every month while the “Billing Statement” can be configured to be received each week.

The available options are:

• Do not send

• Once a month

• Once a week

• Twice a week (Monday and Thursday)

Format:

The customer can choose between .csv and .xls formats for the “Billing Statement”.

Email Subscription:

The customer can add up to 10 email addresses in this field. Once all the details are entered, click on “Confirm”.

Please note that this has already been configured for the existing customers. The new customers will need to self-configure this section for receiving the invoices. The default for a new customer is “Do not send”.

ATLAS 混合支付解决方案

我们非常高兴地推出Atlas混合支付解决方案。这是一套创新系统，允许您在需要重试预订时使用不同的支付方式。目前我们提供两种支付方式（预存款和VCC透传），如果VCC透传支付失败，客户可以选择使用他们的预存款模式来重试预订，确保更顺畅且可靠的支付流程。借助Atlas混合支付解决方案，即使遇到支付挑战，我们也为您提供无缝且无忧的体验。

📝 以下是如何在ATRIP上使用不同支付方式重试失败的VCC透传订单的方法：

通过ATRIP界面操作：

1. 登录ATRIP Flight Deck，进入“my bookings”并找到订单号。点击“重新生成”以创建新订单，您将能够查看新的订单详情。

2. 点击“支付”，订单将通过预存款支付。

通过API操作：

场景A：Atlas支付（pay.do）失败无论失败原因是什么，只要订单未成功支付，客户可以采取以下行动：

•重试

或者

•切换到存款支付方式

1、

场景B：Atlas支付（pay.do）成功，但航空公司支付失败。

取消订单 → 重新生成订单 → 使用存款支付

如果由于卡片问题无法完成支付，系统将自动取消订单，并通过Webhooks通知客户取消原因，通知内容如下：

1、

如果由于卡片问题无法完成支付，系统将自动取消订单，并通过Webhooks通知客户取消原因，通知内容如下：

客户随后可以采取以下行动：

1、重新生成订单（regenerateOrder.do）：

使用存款支付 (pay.do)：

🌟

退票申请的提交时限是多久？

您可以通过以下表格查看每家航空公司的退款申请期限。

注：在“时间值”列，“-”表示之前，反之表示之后。

如何查询实际退款金额？

对于支付方式为 Pre-payment 的订单，可以通过ATRIP查询实际退款金额。

对于支付方式为 Virtual Credit Card 的订单，Atlas无法确定实际退款金额。

对于 Pre-payment 订单，Atlas提供两种方法来查询实际退款金额：逐个查询和批量查询。

1、逐个查询

查询路径：ATRIP -> Bookings -> My Bookings -> Booking Details -> Refund info -> Refund Total Amount

在退款完成之前，此处显示的“Refund Total Amount”为预估的退款金额。

在退款完成之后，即状态为“Refunded”时，此处显示的“Refund Total Amount”为实际的退款金额。

2、批量查询

查询路径： ATRIP -> Bookings -> Cancel & Refund

操作说明：

1） 点击 “Download Template” 下载批量查询的Excel模板

2）将需要查询退款状态的订单号填入Excel模板中。

3）过'Batch Search'上传已经填写好的Excel文件

4） Excel文件上传完毕后，您便可在当前页面查询到这些订单对应的退款金额。

如果有查询失败的记录，您可以在此处查看详细信息。

You can check the refund application deadlines for each airline through the following form.

Note:

In the "Time Value"， "-" indicates before and vice versa indicates after.