> For the complete documentation index, see [llms.txt](https://resources.atriptech.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://resources.atriptech.com/terms-of-service/atlas-fulfilment-api.md).

# Atlas Fulfilment API

#### 1. Service Overview

Atlas Fulfilment API enables Clients to submit confirmed airline orders to Atlas for ticket issuance and fulfilment through Atlas-supported airline channels. 

Atlas acts solely as a technology and fulfilment service provider. Atlas is not an airline, travel agent, tour operator or travel seller. 

Supported services may include airline booking fulfilment, ticket issuance, status synchronisation and other functionality made available by Atlas from time to time.  

Fulfilment API is not supported for easyJet (U2, EC), Ryanair (FR) and Spring Airlines (9C).

#### 2. Client Responsibilities 

The Client is responsible for: 

* Providing accurate and complete booking and traveller information. 
* Maintaining sufficient Atlas Deposit balance or other approved payment method. 
* Reviewing fulfilment responses returned by Atlas. 
* Communicating booking outcomes and airline notifications to travellers. 

Atlas is not responsible for errors arising from inaccurate, incomplete, or invalid information supplied by the Client.

#### 3. Fulfilment Processing 

Atlas will use commercially reasonable efforts to execute valid fulfilment requests through the applicable airline channel. 

Successful fulfilment depends on airline acceptance, inventory availability, fare validation, payment authorisation and technical connectivity. Submission of a fulfilment request does not guarantee ticket issuance or booking confirmation. 

A booking is only confirmed once ticket issuance or booking confirmation has been successfully completed. 

Atlas may reject or cancel fulfilment requests where payment authorisation, fare validation, inventory availability or airline acceptance requirements are not met. 

Atlas will automatically cancel any fulfilment request that has not been successfully ticketed or confirmed within five (5) minutes. Once cancelled, the fulfilment request is deemed unsuccessful and a new fulfilment request may be generated by the Client.

#### 4. Airline & Operational Limitations 

Fulfilment API supports same-day departures, subject to airline booking cut-off times, availability and sales restrictions. Clients are responsible for ensuring sufficient time exists between fulfilment submission and scheduled departure. 

Airlines retain sole control over inventory availability, pricing, taxes, surcharges, booking acceptance, schedule changes, cancellations, refunds, VOIDs and ancillary fulfilment. Inventory and pricing may change between traveller confirmation and fulfilment execution. 

All airline decisions are final and prevail over any fulfilment status returned by Atlas. Atlas cannot override or influence airline decisions. 

#### 5. Payments

Sufficient Atlas Deposit funds must be available at the time of fulfilment. Unless otherwise agreed in writing by Atlas, fulfilment requests may only be submitted using Atlas Deposit. 

Atlas may reject, suspend or cancel fulfilment requests where payment authorisation fails or sufficient funds are unavailable. 

The Client remains responsible for all airline charges, fulfilment fees and related service fees. 

#### 6. Compensation

Sections 2.1 and 2.2 of the Atlas Customer Service Dispute Handling Principles do not apply to Fulfilment API transactions. 

Sections 2.3 and 2.4 continue to apply, subject to the conditions, exclusions and limitations contained within those policies. 

Compensation will not apply where a fulfilment failure results from airline actions, supplier failures, inventory unavailability, fare changes, payment failures, insufficient funds, force majeure events, missed departures or Client error. 

Any compensation shall be limited to the amounts stated in the applicable Atlas policy. 

#### 7. Fees 

Applicable Fulfilment API fees are set out in the Client's Commercial Agreement or other Atlas-approved pricing schedule. 

Fees are charged only for successful fulfilment transactions. Additional fees may apply for Seats, Baggage, VOID, refunds, and other post-booking services.

#### 8. Limitation of Liability 

Any liability arising from or relating to Fulfilment API shall be governed by the limitation of liability provisions contained in the applicable agreement between Atlas and the Client.