Wizz Air Post-Booking Handling Guide

This guidance applies to Wizz Air bookings, including W4, W6, and W9, and outlines rules and requirements for post-booking servicing, including refunds, rescheduling, passenger information corrections, and ancillary product add-ons.

Post-Booking Handling Rules

According to Wizz Air’s requirements, post-booking requests such as refunds, rescheduling, and passenger information corrections (e.g. name changes) need to be submitted to the airline by the passenger directly. Passengers can log in to Manage Booking on the Wizz Air website or app with the ticketing email address to complete the required operation. Click here to learn How to Check Reserved Ticketing Information.

Ancillary products can usually be added on the airline’s website using the PNR and the passenger’s surname, without logging in to a Wizz account.

The availablity of specific services, applicable fees, and final servicing outcomes are subject to Wizz Air’s rules, the information displayed through the airline’s official channels, and the airline’s final confirmation.

For updated Wizz Air post-booking rules, please visit the airline’s official Help Centre.

Refund and Refund Payment Handling

According to Wizz Air’s rules, refunds are issued in the form of Wizz Air account credits. These credits can be used for future Wizz Air flight bookings or ancillary products.

If the passenger wishes to receive a cash refund, they may convert the credits into a cash refund in accordance with the airline’s rules. The cash refund must first be returned by the airline to the original form of payment before any further refund handling can proceed.

After the airline has returned the cash refund to the original form of payment, the next steps will depend on the payment method used for the order:

• VCC payment orders: Refund status and amounts should be checked directly through the original payment method used for the transaction.

• Pre-payment orders: You may submit a Refund Claim in ATRIP to claim the refund. Upon receipt of the refunded amount from Wizz Air, Atlas will process the refund to you based on the actual reimbursement amount.

Important Notes

Wizz Air post-booking servicing may involve airline rules, passenger-initiated requests, credit-to-cash conversion, and refunds to the original form of payment. Final outcomes may be affected by the airline’s policy, review progress, approval decisions, and fund settlement status.

The availability of servicing options, approval of requests, refund method, refund amount, and processing timelines are subject to Wizz Air’s final handling outcome and actual fund settlement status. Atlas cannot guarantee any specific outcome and cannot be held liable for denied, delayed, partial, or rejected requests. Atlas may update post-booking servicing guidance based on information provided by the airline. As airline policies and procedures may change without notice, Atlas cannot guarantee that published information will always reflect the airline’s latest rules and cannot be held liable for airline-initiated changes.