# Refund Claim Through Atlas After Completing the Refund Request with the Airline
If you or the passenger have submitted a refund request to the airline and have been confirmed by the airline, you can submit a '**Refund Claim**' on the ATRIP platform. Atlas will refund you immediately after receiving the refund from the airline.
{% hint style="info" %}
This refund process does not apply to orders using the VCC Passthrough payment method (identifiable through the payment channel: virtual credit card in the order details). This is because when clients use their own credit card for payment, the information exchange only occurs between the client and the airline, and Atlas is unable to determine the actual refund amount received.
{% endhint %}
**Claim Path：**
ATRIP -> Bookings -> My Bookings -> Booking Details -> Cancel & Refund
**Refund Process：**
1. Click the "**Cancel & Refund**" button.
2. Select the specific passengers and segments you want to refund.
3. Click the " **Refund Claim** " button.
4\. According to the page instructions, select the reason for the refund, fill in the airline company's fulfillment date, upload the proof of airline confirmation of fulfillment, then click the "Confirm" button to submit the refund request.
5\. Once the submission is successful, Atlas will receive and process your refund request. Atlas will issue the refund to you immediately upon receiving it from the airline. Furthermore, your refund information will be displayed on both the "Refund Info" and "Cancel & Refund" pages, allowing you to track the progress of the refund on either page.
* Refund Info Page：
* Cancel & Refund Page：
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://resources.atriptech.com/popular-topics/post-booking/refund/refund-claim-through-atlas-after-completing-the-refund-request-with-the-airline.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.