Refund Application Deadline

All refund requests, including voluntary refunds, involuntary refunds, and voided tickets must be submitted within the applicable time limits. These time limits are primarily determined by the airline’s refund policy and the type of refund requested.

To assist you, we have compiled a reference table outlining the standard refund submission time limits by airline.

1. Voluntary and Involuntary Refunds

You may refer to the table below to quickly identify the submission time limits for major voluntary and involuntary refund requests across different airlines.

Important Notes:

• The Submission Time Limit displayed on this page represents the default time limit configured in the Atlas system. The actual refund acceptance time limit may vary depending on the airline’s policy, whether the refund is voluntary or involuntary, the fare type, and other applicable factors. The airline’s rules and regulations in effect at the time the refund request is submitted will prevail.

• In the “Time Value” column, a minus sign (–) indicates that the refund request must be submitted before the corresponding time point, while the absence of a minus sign indicates submission after the corresponding time point.

• For example, “VJ: –1 day” means the request can be submitted up to one day before travel.

Airline	Type	Time Value	Unit
7C	Issue Date	395	Days
JT	Travel Date	90	Days
VJ	Travel Date	-1	Days
U2	Issue Date	330	Days
EC	Issue Date	330	Days
F9	Travel Date	30	Days
5J	Travel Date	90	Days
6E	Travel Date	90	Days
W4	Travel Date	30	Days
W6	Travel Date	30	Days
W9	Travel Date	30	Days
IU	Travel Date	90	Days
BC	Travel Date	10	Days
EW	Issue Date	330	Days
TR	Travel Date	10	Days
SL	Travel Date	90	Days
MM	Travel Date	30	Days
PC	Travel Date	365	Days
IX	Travel Date	90	Days
TO	Travel Date	180	Days
DD	Travel Date	30	Days
VZ	Travel Date	88	Days
BX	Travel Date	-6	Hours
SM	Issue Date	365	Days
HV	Travel Date	180	Days
RS	Travel Date	-6	Hours
LJ	Issue Date	395	Days
ID	Travel Date	90	Days
8B	Travel Date	20	Days
KC	Travel Date	20	Days
G4	Travel Date	30	Days
LS	Travel Date	180	Days
FA	Travel Date	180	Days
XQ	Travel Date	-6	Hours
3F	Travel Date	90	Days
Z0	Travel Date	-6	Hours
XY	Travel Date	90	Days
D8	Travel Date	180	Days
QH	Travel Date	90	Days
F3	Travel Date	90	Days
5W	Travel Date	30	Days
QG	Travel Date	90	Days
DG	Travel Date	90	Days
DY	Travel Date	10	Days
H4	Travel Date	20	Days
AK	Travel Date	180	Days
5F	Travel Date	90	Days
FY	Travel Date	20	Days
FD	Travel Date	180	Days
VY	Travel Date	30	Days
3O	Travel Date	180	Days
SY	Travel Date	10	Days
DE	Travel Date	10	Days
H7	Travel Date	10	Days
ZG	Travel Date	90	Days
AS	Travel Date	10	Days
OV	Travel Date	365	Days
J9	Travel Date	180	Days
DS	Issue Date	330	Days
QP	Travel Date	180	Days
IT	Travel Date	10	Days
7G	Travel Date	30	Days
A3	Travel Date	180	Days
QZ	Travel Date	180	Days
HD	Travel Date	30	Days
XR	Travel Date	10	Days
9P	Travel Date	180	Days
IW	Travel Date	90	Days
G9	Travel Date	365	Days
JH	Travel Date	31	Days
I5	Travel Date	180	Days
NK	Travel Date	30	Days
XC	Travel Date	10	Days
FZ	Travel Date	330	Days
3L	Travel Date	365	Days
DM	Travel Date	10	Days
FH	Travel Date	10	Days
V7	Travel Date	10	Days
EI	Travel Date	10	Days
NQ	Travel Date	10	Days
OD	Travel Date	90	Days
T3	Travel Date	10	Days
Z2	Travel Date	180	Days
BT	Travel Date	365	Days
GQ	Travel Date	180	Days
XZ	Travel Date	-6	Hours
DX	Travel Date	10	Days
SG	Issue Date	500	Days
D7	Travel Date	180	Days
E5	Travel Date	180	Days
FT	Travel Date	10	Days
GR	Travel Date	10	Days
N0	Travel Date	-6	Hours
HP	Travel Date	10	Days
RW	Travel Date	10	Days
MZ	Travel Date	375	Days
6J	Travel Date	30	Days
3K	Travel Date	180	Days
YT	Travel Date	180	Days
U8	Travel Date	10	Days
GK	Travel Date	180	Days
TW	Travel Date	180	Days
Q9	Travel Date	10	Days
A2	Travel Date	-6	Hours
QN	Travel Date	10	Days
XJ	Travel Date	180	Days
BV	Travel Date	30	Days
KT	Travel Date	180	Days
AD	Travel Date	90	Days
8P	Travel Date	10	Days
TF	Travel Date	10	Days
NO	Travel Date	10	Days
OG	Travel Date	10	Days
QQ	Travel Date	10	Days
E4	Travel Date	10	Days
4N	Travel Date	10	Days
YQ	Travel Date	-6	Hours
AN	Travel Date	10	Days
KM	Travel Date	10	Days
PB	Travel Date	10	Days
BF	Travel Date	10	Days
OA	Travel Date	10	Days
GM	Travel Date	10	Days
P6	Travel Date	10	Days
CD	Travel Date	10	Days
IJ	Travel Date	30	Days
ZE	Issue Date	395	Days
FR	Travel Date	30	Days
9C	Issue Date	365	Days
8D	Travel Date	30	Days
LG	Issue Date	365	Days
UO	Travel Date	90	Days

2. Invalid (Void) Tickets

Void ticket requests apply to tickets that need to be voided before they are used, typically due to incorrect information or other pre-travel issues. The rules for voiding tickets are different from standard refund procedures, so please review the following carefully:

i. Atlas Acceptance Time Limit

• Normal scenario: Atlas can accept a void ticket request within 20 hours of ticket issuance.

• Special scenario: If more than 20 hours but less than 24 hours have passed since ticket issuance, you may contact Atlas through alternative support channels to check whether the request can still be processed.

• Additional time limit before departure: If the airline imposes a cutoff time before flight departure, Atlas will provide an additional 12-hour acceptance buffer beyond the airline’s requirement to allow for manual processing.

ii. Risk Warning

• Airline void policies may change at any time. The acceptance time limits mentioned above are internal operating standards only, and the final outcome of a void ticket request is subject to the airline’s review and approval.

• If a ticket including those issued on webfare cannot be voided due to uncontrollable factors such as sudden changes in airline policies, webfare restrictions, or airline system closures, Atlas will not be able to assume responsibility for the resulting impact. To minimize potential losses, we strongly recommend verifying all ticket details immediately after issuance and submitting the void request as early as possible within the applicable time limit.

Airline	Deadline After Ticketing	Pre-Flight Deadline	Unit
PB	20	180	Hours
G4	20	180	Hours
SY	20	180	Hours
NK	20	180	Hours
F9	20	180	Hours
ZE	20	12	Hours
IJ	20	12	Hours
LJ	20	12	Hours
RS	20	12	Hours
N0	20	180	Hours
Z0	20	180	Hours
A3	20	180	Hours
OA	20	180	Hours
7C	20	12	Hours
BX	20	12	Hours
ZG (via US)	20	180	Hours
AS	20	180	Hours

3. Explanation of Ultra-Long-Term Refund Applications

According to IATA practices, airline tickets are generally valid for one year from the date of issuance or from the first sector of travel. However, refunds arising from airline-initiated reasons (such as flight cancellations or significant delays), as well as certain special cases, may involve refund requests submitted more than one year after ticket issuance.

Atlas Processing Procedure

For bookings that exceed the standard refund submission time limit but where the airline has already issued a refund bill, Atlas will process the request through a manual pre-review by the Risk Control Team. This additional step is required to ensure fund security, process compliance, and regulatory adherence.

Information Required from Your Side

During the processing of such overdue refund applications, you may be requested to provide supporting documents, including but not limited to:

• The original ticket purchase voucher

• The original refund voucher

• The official refund confirmation or certificate issued by the airline

These documents are required to verify the applicant’s legitimate entitlement to the refund.

Purpose of This Process

This process is implemented to:

• Prevent fraudulent or third-party impersonation refund requests

• Safeguard your financial and legal interests

• Fulfill internal risk control, audit, and compliance requirements

By doing so, Atlas ensures that every ultra-long-term refund application is legitimate, compliant, and fully traceable.