How to Apply for Passenger Information Correction

For airlines within Atlas's scope of service, you can submit a Service Request and specify your correction request. Atlas will assign a dedicated staff to handle your case.

Path: ATRIP → Bookings → My Bookings → Booking Details → EVA → Correct Pax Info

Note: If the booking is for an airline not supported by Atlas, clicking "Correct Pax Info" will display a message recommending you to contact the airline directly.

When submitting a request, please provide the following details:

• Correction required: Passenger Name / Passport Information / Gender / Date of Birth / Nationality

• Passenger name

• The correct information

Note:

• The typical response time for passenger information correction requests is 4 hours (during Atlas business hours only).

• It is strongly recommended to provide a passport photo to ensure accuracy. If unavailable, we will submit the information to the airline based on the text details you have confirmed. You will be solely responsible for any errors and subsequent risks (such as being denied boarding) that may arise.

• Once a correction request is submitted, it cannot be withdrawn. Please proceed with caution.

• If the relevant airline is not within Atlas's scope of service, we recommend contacting the airline directly to process passenger information changes.