> For the complete documentation index, see [llms.txt](https://resources.atriptech.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://resources.atriptech.com/popular-topics/post-booking/passenger-information-correction/atlas-passenger-information-correction-policy.md).

# Atlas Passenger Information Correction Policy

**I. General Policy**

Atlas does not typically handle passenger information correction requests (such as name, passport number, etc.) directly. The primary reasons for this are:

* **Identity Verification Requirements:** Airlines often require passengers to provide identification documents, such as a passport, for verification when processing information changes. It is more secure for these to be handled directly through respective airline channels. 
* **Complex Procedures:** Passenger information like names has strict formatting requirements. When multiple parties are involved, the risk of errors (e.g., misspellings, incorrect formats) increases. 
* **Processing Time:** Submitting requests directly to the airline connects you straight to their systems, allowing for a shorter process, quicker responses, and a lower chance of travel disruptions due to delays. 

Therefore, **we recommend that you contact the respective airline directly through their official website or customer service call center** to inquire about their policies and process any corrections. This ensures information is updated promptly and operations are handled efficiently and accurately.

 

**II. Special Circumstances Assistance**

Atlas can only assist with passenger information correction in specific situations, namely when an airline's policy stipulates that such changes must be processed through the ticketing agent (Atlas). The list of applicable airlines is provided in the section below.

If your airline is on the list, and you require our assistance, the following conditions apply: 

* **Request Deadline:** Corrections must be requested at least 24 hours before the scheduled flight departure. 
* **Outcome:** Atlas cannot guarantee the correction will be successful. We can only process it upon confirmation from the airline. 
* **Service Fee:** A service fee will be applied for processing passenger information correction. Please refer to your contract with Atlas for the specific rates. 

 

**III. List of Airlines Supported by Atlas**

1. **Name Correction Scenarios**

Name Correction refers to correcting errors in the booking so that the name matches the passenger’s identity document. This includes spelling mistakes, missing or extra characters, reversed first and last names, or addition/removal of middle names.

Example: **JHON → JOHN**

Supported airlines for **name correction**: 

| Airline         | Airline Code |
| --------------- | ------------ |
| Aegean Airlines | A3           |
| Eastar Jet      | ZE           |
| Flydubai        | FZ           |
| Jeju Air        | 7C           |
| Spring Japan    | IJ           |
| Vietjet Air     | VJ           |

**Note:** \
If you correct a passenger name through Atlas's B2B channel, in addition to a basic service fee from Atlas, the airline will typically charge a name correction fee. For reference, the airline fees are approximately:

| Airline         | Airline Code | Estimated Fee (Name Correction)                     |
| --------------- | ------------ | --------------------------------------------------- |
| Aegean Airlines | A3           | ≥ EUR 23                                            |
| Eastar Jet      | ZE           | International: ≥ KRW 10,000 / Domestic: ≥ KRW 5,000 |
| Flydubai        | FZ           | ≥ USD 136.13                                        |
| Jeju Air        | 7C           | ≥ KRW 20,000                                        |
| Spring Japan    | IJ           | ≥ CNY 120                                           |
| Vietjet Air     | VJ           | ≥ USD 152.40                                        |

Atlas will convert these fees into your agreed settlement currency using the applicable exchange rate. 

 

2. **Title/Gender Correction**

| Airline        | Airline Code |
| -------------- | ------------ |
| Eastar Jet     | ZE           |
| Flydubai       | FZ           |
| FLYONE Armenia | 3F           |
| Jeju Air       | 7C           |
| Spring Japan   | IJ           |
| Vietjet Air    | VJ           |

 

3. **Nationality Correction**

| Airline        | Airline Code |
| -------------- | ------------ |
| Eastar Jet     | ZE           |
| FLYONE Armenia | 3F           |
| Jeju Air       | 7C           |
| Spring Japan   | IJ           |
| Vietjet Air    | VJ           |

4. **Date of Birth Correction**

| Airline         | Airline Code |
| --------------- | ------------ |
| Aegean Airlines | A3           |
| Eastar Jet      | ZE           |
| FLYONE Armenia  | 3F           |
| Jeju Air        | 7C           |
| Spring Japan    | IJ           |
| Vietjet Air     | VJ           |

5. **Passport Details Correction (e.g., Passport Number, Expiry Date)**

| Airline        | Airline Code |
| -------------- | ------------ |
| Eastar Jet     | ZE           |
| FLYONE Armenia | 3F           |
| Jeju Air       | 7C           |
| Spring Japan   | IJ           |
| Vietjet Air    | VJ           |


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