Atlas Passenger Information Correction Policy

I. General Policy

Atlas does not typically handle passenger information correction requests (such as name, passport number, etc.) directly. The primary reasons for this are:

• Identity Verification Requirements: Airlines often require passengers to provide identification documents, such as a passport, for verification when processing information changes. It is more secure for these to be handled directly through respective airline channels.

• Complex Procedures: Passenger information like names has strict formatting requirements. When multiple parties are involved, the risk of errors (e.g., misspellings, incorrect formats) increases.

• Processing Time: Submitting requests directly to the airline connects you straight to their systems, allowing for a shorter process, quicker responses, and a lower chance of travel disruptions due to delays.

Therefore, we recommend that you contact the respective airline directly through their official website or customer service call center to inquire about their policies and process any corrections. This ensures information is updated promptly and operations are handled efficiently and accurately.

II. Special Circumstances Assistance

Atlas can only assist with passenger information correction in specific situations, namely when an airline's policy stipulates that such changes must be processed through the ticketing agent (Atlas). The list of applicable airlines is provided in the section below.

If your airline is on the list, and you require our assistance, the following conditions apply:

• Request Deadline: Corrections must be requested at least 24 hours before the scheduled flight departure.

• Outcome: Atlas cannot guarantee the correction will be successful. We can only process it upon confirmation from the airline.

• Service Fee: A service fee will be applied for processing passenger information correction. Please refer to your contract with Atlas for the specific rates.

III. List of Airlines Supported by Atlas

1. Name Correction Scenarios

Name Correction refers to correcting errors in the booking so that the name matches the passenger’s identity document. This includes spelling mistakes, missing or extra characters, reversed first and last names, or addition/removal of middle names.

Example: JHON → JOHN

Supported airlines for name correction:

Airline	Airline Code
Aegean Airlines	A3
Eastar Jet	ZE
Flydubai	FZ
Jeju Air	7C
Spring Japan	IJ
Vietjet Air	VJ

Note: If you correct a passenger name through Atlas's B2B channel, in addition to a basic service fee from Atlas, the airline will typically charge a name correction fee. For reference, the airline fees are approximately:

Airline	Airline Code	Estimated Fee (Name Correction)
Aegean Airlines	A3	≥ EUR 23
Eastar Jet	ZE	International: ≥ KRW 10,000 / Domestic: ≥ KRW 5,000
Flydubai	FZ	≥ USD 136.13
Jeju Air	7C	≥ KRW 20,000
Spring Japan	IJ	≥ CNY 120
Vietjet Air	VJ	≥ USD 152.40

Atlas will convert these fees into your agreed settlement currency using the applicable exchange rate.

1. Title/Gender Correction

Airline	Airline Code
Eastar Jet	ZE
Flydubai	FZ
FLYONE Armenia	3F
Jeju Air	7C
Spring Japan	IJ
Vietjet Air	VJ

1. Nationality Correction

Airline	Airline Code
Eastar Jet	ZE
FLYONE Armenia	3F
Jeju Air	7C
Spring Japan	IJ
Vietjet Air	VJ

1. Date of Birth Correction

Airline	Airline Code
Aegean Airlines	A3
Eastar Jet	ZE
FLYONE Armenia	3F
Jeju Air	7C
Spring Japan	IJ
Vietjet Air	VJ

1. Passport Details Correction (e.g., Passport Number, Expiry Date)

Airline	Airline Code
Eastar Jet	ZE
FLYONE Armenia	3F
Jeju Air	7C
Spring Japan	IJ
Vietjet Air	VJ