Requesting A Flight Change

Last Updated: 25 August 2026

For airlines within Atlas's scope of service, you can submit a Service Request via EVA and outline your flight change request. Atlas will assign a dedicated staff to handle your request.

Path: ATRIP → Bookings → My Bookings → Booking Details → EVA → Existing Booking/Ticket Help → Flight Change → Voluntary Flight Change / Involuntary Flight Change → Raise A Request

Note: For an airline where Flight Change is not supported by Atlas, clicking "Voluntary Flight Change/Involuntary Flight Change" will display a message recommending you to contact the airline directly.

When submitting the request, please provide the following details:

• Type of flight change (Voluntary/Involuntary)

• Passenger name

• New Itinerary

Note:

• For a voluntary flight change, please provide the maximum acceptable payment amount, including airline flight change penalty and fare difference between the original and new flights. If the actual flight change cost falls within this maximum acceptable amount, Atlas will proceed with the change directly without seeking further confirmation.

• Once a flight change request has been submitted, it cannot be withdrawn, and once the change has been processed, it cannot be cancelled or reversed. Please proceed with caution.

• Voluntary flight changes generally take up to 4 hours to process (within Atlas's working hours), while involuntary flight changes are subject to the airline's response time.

• If the airline is not within Atlas's scope of service, we recommend contacting the airline directly to process the flight change.