> For the complete documentation index, see [llms.txt](https://resources.atriptech.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://resources.atriptech.com/help-center/popular-topics/post-booking/void/atlas-void-service-policy-explanation.md).

# Atlas VOID Service Policy Explanation

VOID is a post-booking service that allows clients to void an eligible ticket within the airline's permitted VOID window after ticket issuance. VOID and refund are two distinct types of post-booking service. Atlas manages VOID as an independent post-booking service and does not categorise it under refunds or special refund processing.&#x20;

Atlas provides automated system acceptance, submission, and result synchronisation for VOID requests. Whether a VOID request is ultimately successful depends on airline rules, the applicable VOID window, booking status, and system response.&#x20;

#### Scope of Acceptance&#x20;

Atlas currently supports VOID requests submitted through our platform for eligible bookings. A booking must meet all of the following conditions:&#x20;

* The booking was ticketed through Atlas&#x20;
* The relevant airline has VOID service enabled on the platform
* The VOID request is submitted within the applicable system VOID window&#x20;
* The booking status meets the conditions for VOID processing&#x20;
* The system supports automated submission and result return for that booking&#x20;

To reduce the risk of VOID failure due to approaching airline deadlines, Atlas applies system VOID windows based on each airline's VOID rules:&#x20;

* For airlines that permit voiding within 24 hours of ticketing, the Atlas system VOID window is set to within 23 hours of ticketing.&#x20;
* For airlines that permit voiding on the day of ticketing only, the Atlas system VOID window closes at 23:30 on the day of ticketing.&#x20;

VOID service coverage will expand progressively based on airline policy and system support. Whether a specific booking is eligible for VOID can be confirmed via ATRIP or the API response.&#x20;

The following scenarios are not currently supported: PNR split VOID, partial passenger VOID, partial segment VOID, and any scenario requiring offline or manual processing.&#x20;

#### Processing Principles&#x20;

**24/7 Automated Processing:** The system supports round-the-clock automated processing. Clients may submit a VOID request at any time, provided the request falls within the applicable system VOID window and meets all relevant conditions.&#x20;

**Automated Processing Only — No Manual Intervention:** Given the time-sensitive nature of VOID processing, all VOID requests are submitted and executed exclusively through system automation. Manual VOID processing and manual fallback handling are not available. If a specific airline, booking, or scenario does not currently support automated VOID, Atlas will not be able to accept that VOID request.&#x20;

**Immediate Failure Notification:** If automated execution fails, Atlas will notify the client of the failure result within 5 minutes and close the VOID process. Clients may then determine whether to take further action through other available channels based on the booking's status at that time.

#### VOID Outcome and Notes on Refund

A successfully submitted VOID request does not guarantee that the VOID will ultimately be approved, or that a refund will be issued. VOID requests may be unsuccessful due to airline policy restrictions, expiry of the VOID window, ineligible booking status, or airline system failure.&#x20;

The final VOID outcome, refund status, refund amount, and refund timeline are all subject to airline rules, system response, and Atlas's reconciliation process. A successful VOID does not mean an immediate refund — the actual refund timeline depends on the airline's refund cycle, fund return processing time, and Atlas's reconciliation process.&#x20;

#### Terms of Service&#x20;

Before using Atlas VOID Service, please read and confirm the [Terms of Service: Atlas VOID Service](https://resources.atriptech.com/terms-of-service/atlas-void-service). The terms provide further detail on the scope of service, usage limitations, airline decisions, refund notes, and liability boundaries.&#x20;

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