> For the complete documentation index, see [llms.txt](https://resources.atriptech.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://resources.atriptech.com/help-center/popular-topics/post-booking/refund/atlas-refund-amount-calculation-rules.md).

# Atlas Refund Amount Calculation Rules

Atlas will process your refund based on the actual amount received from the airline, converted at a fair exchange rate. The specific rules are as follows:

#### **1. Full Refund**

**Applicable scenarios**: In cases of involuntary refunds or voiding, the airline fully refunds the payment in cash.

**Calculation rule**: Atlas will issue a full refund based on the order transaction amount, using the original payment currency and the actual amount you paid.

The order transaction amount refers to the amount you actually paid to Atlas when placing the order.

**Example**: If the order transaction amount was CNY 1,000 at the time of booking, and the order meets the conditions for a full refund and the airline has completed the full refund, Atlas will refund CNY 1,000 to you.

#### **2. Partial Refund**

**Applicable scenarios**: In cases of voluntary refunds, tax refunds or involuntary refunds, where the airline charges a refund fee or agrees to refund only a partial amount.

**Calculation rule**: Atlas will use the actual refund amount received from the airline as the basis, convert it from the airline’s refund currency to your original payment currency based on the exchange rate from the day before the refund operation, and credit it to your account.

**Example**: You paid 1000 CNY when placing the order. After applying for a refund, the airline deducts a service fee and refunds 50 USD to Atlas. Assuming the exchange rate on the day before the refund operation is 1 USD = 7.0 CNY, the converted amount is 50 USD × 7.0 = 350 CNY. Therefore, Atlas will refund you 350 CNY.

{% hint style="warning" %}
The refund amount does not include the ticketing fee from the original order. This fee is a cost already incurred during ticket issuance and therefore cannot be refunded. Thank you for your understanding.
{% endhint %}