> For the complete documentation index, see [llms.txt](https://resources.atriptech.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://resources.atriptech.com/help-center/popular-topics/payments-and-billing/exchange-rate-usage-policy.md).

# Exchange Rate Usage Policy

#### Atlas Exchange Rate Principles

Atlas uses real-time exchange rates for all currency conversions and amount calculations related to ticket pricing, refunds, and other settlement transactions. 

A real-time exchange rate refers to the exchange rate available at the specific time a transaction is processed, such as during fare quotation, refund processing, fare difference settlement, or any other financial settlement activity. 

As exchange rates may fluctuate due to market conditions, payment channels, or settlement providers, the exchange rate applicable at one processing stage may differ from that used at another stage. 

Accordingly: 

* Ticket prices are converted using the real-time exchange rate available at the time the fare is quoted. 
* Any subsequent refunds, fare difference settlements, or other financial transactions will be converted using the real-time exchange rate available at the time those transactions are processed. 

To ensure a consistent approach throughout the booking lifecycle, Atlas uses real-time exchange rates for all transactions, including fare quotations, payments, refunds, and other settlements. Atlas does not switch between real-time and fixed exchange rates at different stages of the same booking.

#### Impact of Exchange Rate Fluctuations

The converted amount for the same booking may vary between pricing, refunds, and other settlement activities due to exchange rate fluctuations. 

**Fare Quotation and Payment** 

Fare quotation and payment are part of the same booking confirmation process. \
 \
When a customer completes payment based on the displayed fare quote, Atlas will honor the quoted amount as the final amount payable by the customer. 

If exchange rates fluctuate during the short period between fare quotation and payment, Atlas will absorb any resulting difference. Customers will not be charged any additional amount as a result of such fluctuations. 

**Refunds and Other Settlements**

Refunds, fare difference settlements, and similar transactions are separate financial events that occur after the original booking has been completed.  

The relevant amounts will be converted using the real-time exchange rate available at the time the transaction is processed. As a result, the final converted amount may differ from the amount calculated during the original booking. 

Such differences are a normal consequence of the exchange rate movements and do not represent any change to the underlying booking value, refund policy, or Atlas service fees.

#### Additional Notes

A fixed or locked exchange rate refers to an exchange rate agreed at a particular point in time and maintained unchanged for a defined scope or period. 

Atlas currently does not support the use of fixed or locked exchange rates for fare quotations, payments, refunds, or related settlement transactions. 

Where specific commercial arrangements have been formally agreed between Atlas and a client, those agreed terms shall avail.

{% hint style="info" %}
Atlas is not responsible for gains or losses resulting from exchange rate fluctuations between the original booking transaction and any subsequent refund or settlement transaction.
{% endhint %}