We have been keeping getting better everyday, striving to provide you with the best low-cost airline technology and product services!

Three updates designed to increase your sales, boost efficiency, and streamline service. All built to make selling travel smoother than ever.

Let’s take a look.

01. BRANDED FARES: Unlock more flight content with one step

Branded Fares (also known as Fare Families, or Bundles) are now available through the Atlas API — unlocking new revenue streams for you and giving your customers more choice.

From baggage and meals to seat selection and refund options, Branded Fares help drive upsell, boost conversion, and improve the shopping experience — all through a simple, instant API update.

Instead of showing just the lowest fare, you can now display multiple offers per flight, each with different combinations of included services. Travelers can compare value, not just price — and choose the offer that best fits their needs (and budget).

• Greater upsell potential with richer, more compelling offers

• Higher conversion by matching the right offer to the right traveler

• Minimal lift — just one parameter to change in your Search API

Branded Fares now available for 100+ airlines

Get richer content in your Search API responses — including baggage, meals, seat selection, and refund/change policies.

Getting started is easy

Branded Fares are live and ready to go. Just add a single parameter to your Search API request.

Need help?

Your account manager is here to guide you through setup and answer any questions.

02. REFUNDS: Vouchers unlocked

Atlas now supports refunds via travel vouchers. From quotation to fulfilment and returns, the entire process is handled end-to-end — just like any other refund type.

Submit your refund request on ATRIP as usual. If the booking qualifies for a voucher under the airline’s refund policy, Atlas takes care of the rest: applying with the airline, tracking progress, issuing the voucher code, and updating the status on ATRIP for your visibility.

Same process, same ease — no extra steps needed.

03. TECHNICAL SUPPORT: 24/7 — just like our customer service

We’ve extended our technical support to 24/7, so you can get issues resolved faster and more efficiently — no matter where you are or when something comes up. With both our customer service and technical teams always available, every issue gets the attention it needs, right when it happens.

Need assistance? Submit Service Request on ATRIP.

This Week: New Airline & New Features Are Live — Don’t Miss Out!

Greater Bay Airlines (HB) is rapidly expanding its Asia routes, leveraging the strategic advantages of Hong Kong’s international hub.

At the same time, a major new features are now live: Ticket Support Chatbot — Handles after-sales issues instantly, boosting efficiency!

Details below!

01. New Airline Launch: Greater Bay Airlines

HB — Greater Bay Airlines，Greater Bay Airlines is a Hong Kong-based emerging carrier focused on serving the Guangdong–Hong Kong–Macao Greater Bay Area and connecting Hong Kong with major cities across Asia.

Since beginning operations in 2022, HB has actively expanded its international and regional routes, now covering popular destinations in Thailand, Japan, South Korea, Vietnam, and Mainland China.

With a focus on high value and reliable service, and leveraging Hong Kong’s role as a global aviation hub, HB offers a convenient travel option for both leisure and business travelers — a fresh choice from Hong Kong!

02. Ticket Support Chatbot

Slow ticket response? No support at night? Not anymore! The Atlas Ticket Support Chatbot is now online!

• When our human agents are unavailable, the bot automatically steps in to answer your questions directly from the original "Submit Ticket" button.

• Whether it’s airline policy inquiries or feature usage guidance, the bot responds quickly and can even escalate unresolved issues to our team — saving you time and boosting efficiency!

Ready to Get Started?

Start integrating today and unlock the full potential of these updates to enhance customer experience, reduce operational overhead, and boost ancillary revenue.

Contact your account manager or log in to ATRIP to begin using the latest features

Following the partnership announcement in May, Ryanair —Europe’s No.1 airline—has officially launched its flights content on the Atlas API. Travel sellers across Atlas’ global network can now book Ryanair flights with seamless pre- and post-booking support via Atlas’ smart and scalable low-cost carrier (LCC) retailing platform.

The rapid execution of this integration speaks volumes: the Atlas team moved from reviewing Ryanair's API documentation to full internal and external enablement—including technical onboarding, training materials, and client integrations—in just nine weeks. Five other travel sellers from across Europe, Middle East, and Asia-Pacific (APAC) are in the approval pipeline for onboarding, with over 40 others expressing strong interest.

Affordable European Routes and Seamless Booking Services

Atlas’ LCC retailing API empowers travel sellers to offer Ryanair flights without needing a direct connection, while still enjoying the same access as Ryanair’s “Approved OTA” partners. Travel sellers using Atlas API now benefit from:

• Direct Access: Full route network available through real-time API.

• Full Fares and Ancillary Options: Offer high-converting ancillaries including seats, bags, and fare bundles.

• Integrated Booking: A complete experience featuring real-time airline updates.

• Transparent Pricing: No hidden fees, fully aligned with Ryanair’s “Approved OTA” standards.

• Comprehensive Support: With 24/7 global customer service by Ryanair.

• Simple & Scalable Integration: A streamlined onboarding process with an easy-to-implement API.

A Word from Leadership

Ryanair’s CMO, Dara Brady said:

“We’re pleased to announce that our “Approved OTA Aggregator” partnership with Atlas is now live. Through this exciting new agreement, Atlas’s network of OTA partners will now be able to offer Ryanair flights to their customers on the condition that they provide full price transparency. This is an incredible development for OTAs who want to sell Ryanair flights without needing to plug a direct connect, with the integration of both Ryanair’s and Atlas’s system providing a more streamlined and efficient option that minimises resource requirements but also offers tech support should it be required.”

Atlas’ Founder and CEO, Mary Li shared:

“Going live with Ryanair marks a significant milestone for Atlas and our partners. We're focused on helping travel sellers unlock the full value of Ryanair's content — not just flights, but high-converting ancillaries like baggage and seats. At the same time, we embrace our tech capabilities to ensure that passengers receive timely, accurate updates from the airline, improving the end-to-end experience regardless of where passengers booked their flights. This partnership reflects our long-standing vision: to power a more connected and transparent travel ecosystem, with cutting-edge technology enabling airlines and travel sellers to offer a superior experience to travellers worldwide."

Mary added that this swift success was a testament to the collaborative spirit and exceptional efforts from both the Atlas and Ryanair teams. She highlighted the "solution-oriented mindset, strong support, and exceptional quality standards" demonstrated by both parties, noting they have "truly set a benchmark for how airline partnerships should be built."

How to Access Ryanair and 150+ LCCs?

Existing travel sellers: Contact designated Account Manager to begin the simple integration process.

New to Atlas? Request a demo today and discover how Atlas’ LCC retailing platform can unlock new business opportunities for travel sellers.

Media Contact

JC Wong Public Relations Manager Email: [email protected]

Why Atlas?

Here's how we're helping travel businesses like yours connect the world better and faster.

This Update Brings Three Key Feature Upgrades:

• New Airline Integration:

Norse Atlantic Airways, the Nordic long-haul LCC, is now directly connected — expanding transatlantic route options!

• Smart Search Launch

Smarter flight searches that capture low-frequency routes and long-term flights with ease.

• PNR Verification Tool

Real-time order tracking to precisely target second-sale opportunities.

All-round upgrades to airline access, search experience, and post-booking services

01. New Airline Launch

Norse Atlantic Airways (N0) is now officially connected via Direct API!

Headquartered in Norway, Norse is a low-cost, long-haul airline operating Boeing 787 Dreamliners, focusing on transatlantic routes (Europe ↔ North America).

This integration brings your customers more rich and flexible long-haul travel options.

You’ll benefit from:

• Real-time Norse flight schedules and full fare inventory, including promotional fares

• Higher booking success rates and improved data accuracy

• Support for ancillary upsells (e.g., seats, baggage) to boost order value

02. Smart Search

Still worried that cached data misses niche or long-term routes? Smart Search is the answer!

Common pain points

Limited cache coverage → Inability to search non-mainstream or far-future flights → Missed orders!

With Smart Search enabled

The system will intelligently fetch live sellable data from the airline, maximizing search result coverage and accuracy.

Best for clients who

• Require broader route coverage

• Want to support long-tail routes or far-future travel windows

• Can accept slightly longer response times

Contact your account manager to enable this feature — backend settings can be quickly toggled.

03. PNR Retrieve

Our new PNR Retrieve feature enables faster, smarter access to booking status via the airline booking number (PNR). This real-time query can return instant ticket status and more.

Common use cases include, but not limited to, the folllowing:

• Verifying flight cancellations or changes

• Checking ticket usage status

• Recommending relevant ancillaries (e.g., extra baggage)

This tool empowers your customer service and operations teams with better data and smoother workflows.

04. Lastly

If you're interested in any of the features above or would like more details, feel free to contact your account manager.

We’ll continue to optimize our platform's products and services to help you connect more efficiently with LCC carriers and drive business growth.

What is Smart Search?

The greatest value of Smart Search for customers is that it allows them to gain access to a greater and more complete range of shipping route resources.

Currently, when customers search for routes on Atlas, we return cached data that is pre-collected based on customer needs via APIs or HTML scraping.

To balance the airline's L2B requirements with traffic costs, we cannot cover all supported routes and booking windows.

This is where ​Smart Search comes into play. It dynamically fetches real-time data from airlines, ensuring comprehensive coverage of routes and availability within the booking window, while optimizing costs and resource efficiency.

Introduction to the Working Principle of Smart Search

When a customer searches for a route or date, the system first attempts to return data from the cache.

Simultaneously, for routes that are not within our cached data but fall within the overall routes and booking windows of the airlines we support, the system will initiate a direct search. This involves making real-time data requests to the airline's API or through HTML scraping.

Customers can select, based on their business characteristics, the maximum waiting interval within which they expect the data to be returned.

Suitable Customer Scenarios for Smart Search

1. ​Improved Coverage for Cache Gaps

   • Supports real-time search for booking windows and routes not covered or failed in cache collection

   • Enhances search result rate and overall coverage

2. ​Cost Optimization for Low-Demand Routes

   • Replaces cached data with real-time search for low-demand routes and booking windows

   • Reduces L2B (Lowest Fare to Book) costs effectively

3. ​Supplier-Specific Configurations

   • Allows configuration to use direct search instead of cache for specific suppliers (e.g., Baosheng)

   • Achieves L2B cost reduction through real-time API access

4. ​Pre-Sale Fare Comparison

   • Enables ultra-low-traffic real-time search for fare comparison on flight decks

   • Improves coverage for pre-sale scenarios

Empowering OTAs to monetize seat selection like airlines do — without any development work. Plus, smarter rebooking with synced seats and baggage.

We’re thrilled to announce the official launch of our Seat Selection API. This powerful new tool enhances your booking flow, improves customer satisfaction, and unlocks a significant new revenue stream through seamless seat upselling.

Alongside it, we’ve upgraded the ATRIP functionality to make rebooking faster, more complete, and more professional than ever before.

01. Why This Matters for OTAs

In today’s competitive online travel market, ancillary revenue is no longer optional — it's essential. With airlines increasingly shifting toward unbundled pricing models, especially among LCCs, seat selection has become one of the most valuable ancillaries for OTAs to offer.

Our Seat Selection API allows you to:

• Offer full seat maps, pricing, and real-time availability

• Bundle seats directly into ticket purchases on your platform

• Monetize seats just like airlines — no technical complexity required

This means more revenue per booking, higher customer satisfaction, and a smoother, more airline-like booking experience.

02. Key Feature: Seat Selection API

Seamless OTA Integration

• No development needed: integrate with existing platforms in minutes

• Users select seats during checkout — no redirection or extra steps

• Seats are automatically bundled with tickets at purchase

Full Support for LCC Scenarios

• Custom seat maps tailored for LCCs

• Real-time availability and dynamic pricing

• Flexible integration with various airline systems

Built for Ancillary Growth

• Upsell premium, legroom, or preferred seats

• Increase average order value by up to 10–15% (based on industry benchmarks)

03. ATRIP Upgrade: Smarter Rebooking

We’ve enhanced the ATRIP rebooking process to now include automatic syncing of:

• Passenger details

• Selected seats

• Checked baggage

This makes rebooked orders more complete, reduces manual input errors, and improves service quality — especially important during disruptions or flight changes.

Benefits:

• Faster, smoother rebooking workflows

• Higher customer satisfaction during involuntary changes

• Reduced support costs from incorrect baggage/seat mismatches

04. Strategic Value for Your OTA

By integrating the Seat Selection API, you're not just improving the booking experience — you're tapping into a proven revenue driver:

• Ancillary income growth: Up to 30% of total revenue can come from non-ticket sources in mature OTAs.

• Brand loyalty boost: Offering features like seat selection builds trust and perceived value.

• Operational efficiency: Automated bundling and rebooking reduce backend complexity.

Ryanair, Europe’s No.1 airline, today (8 May) announced its “Approved OTA Aggregator” partnership with Atlas, a global travel tech company specializing in low-cost carriers’ (LCC) content distribution who will now be authorised to offer Ryanair’s low fare flights to their network of OTA partners, on the condition that they provide full price transparency of Ryanair products.

This deal will also ensure that customers who book Ryanair flights through Atlas’s OTA partners have access to their myRyanair account without needing to complete Ryanair’s customer verification (which unauthorised OTA customers must continue to do) and will receive essential flight updates directly.

Dara Brady, Ryanair’s CMO, said:

“We are delighted to announce our partnership with Atlas as an Approved OTA Aggregator. This exciting agreement authorizes Atlas to distribute Ryanair’s low-fare flights through its network of OTA partners, provided they maintain full price transparency for consumers. This agreement also guarantees that customers who book a Ryanair flight through one of Atlas’s OTA partners will have access to their myRyanair account without needing to complete Ryanair’s customer verification and will receive all essential flight updates directly.

We look forward to working with Atlas over the coming months and years.”

Clive Ashmore Butler, Chief Customer Officer at Atlas, said:

“Atlas is proud to announce our strategic partnership with Ryanair, Europe’s largest airline and one of the world’s leading low-cost carriers. Through this agreement, Atlas will make Ryanair’s high-quality content — including flights and ancillaries — available to travelers worldwide via our trusted distribution network of OTAs, TMCs, and TIPs.

For travel sellers connected to the Atlas platform, this partnership means fast, reliable access to Ryanair’s rich inventory, supported by Atlas’s modern technology and comprehensive suite of products and solutions. At the same time, travelers around the world will now have more options for booking Ryanair flights, using the travel platforms of their choice.

This partnership reflects our long-standing vision: to power a more connected and transparent travel ecosystem, with cutting-edge technology enabling airlines and travel sellers to offer a superior experience to travelers worldwide. We’re honored that Ryanair has recognized our responsible approach to distribution, technology excellence, and commitment to high-quality service. Their trust in Atlas reinforces the quality and innovation at the core of everything we do.”

For details on accessing Ryanair content via the Atlas platform, including terms and conditions, start here.

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Have you ever asked yourself, "Why is the refund fee more expensive than the flight ticket?" or "Why did the airline suddenly claim it's non-refundable?"

Don’t worry—this detailed guide will walk you through the refund rules of Japanese and South Korean low-cost carriers (LCCs), equipped with practical, expert insights!

Key Highlights: Different "Personalities" of Japanese vs. Korean LCCs

• South Korean LCCs

South Korean LCCs are fiercely competitive, accounting for 65% of domestic and 30% of international routes. Their refund policies tend to be more "flexible." Refunds are possible both before and after departure (with service fees deducted), and the bar for involuntary refunds is comparatively low

• Japanese LCCs

In contrast, Japanese LCCs are more "cautious." Only 35% of domestic and 15% of international flights are LCCs. Their refund policies are "strict"—voluntary refunds after departure are usually not allowed, and involuntary refunds may require delays exceeding four hours. They're strictly "rule-following."

Agent Toolkit: 9 Common Refund Pitfalls & How to Avoid Them

1. Refund Early—It Pays Off

For most airlines, even those permitting post-departure refunds, pre-departure refund success rates and processing speed are significantly higher.

Atlas Tip: Don't wait until the last minute, even if post-departure refunds are allowed.

2. Group Bookings—Split Before You Refund

• Scenario: A customer books for 3 people and wants to refund 1 ticket.

• Pitfall: Refunding the whole PNR may result in canceling all tickets.

• Solution: Always split the PNR and refund only the intended passenger.

3. Refund Deadlines—Miss It, Lose It

Reminder: Each LCC has different refund timeframes. Missing them can result in losing the refund.

Japan:

• Within 10 days post-departure:

  • 7G, 6J, JH, MZ, MM: Voluntary refunds not allowed; only involuntary.

  • BC: Post-departure voluntary refunds cover only taxes; full involuntary refunds only if done before departure.

• Within 30 days post-departure:

  • HD: Voluntary refunds post-departure cover only taxes; involuntary allowed.

South Korea:

• Within 1 year after issuance: 7C, BX

• Within 30 days post-departure: RS, ZE

• Within 60 days post-departure: LJ

4. Involuntary Refunds—Know the Valid Scenarios

Some airline self-service portals don't support involuntary refunds. Confirm before processing.

Japan:

• Before departure:

  • BC: Flight cancellation or schedule changes >1 hour

  • HD, 7G, 6J, JH, MZ, MM: Cancellations or delays >4 hours

• After departure:

  • IJ, 7G, JH, MZ, MM: Flight cancellations

South Korea:

• Before departure:

  • LJ, 7C, RS, ZE: Cancellation or change >1 hour

• After departure:

  • LJ, 7C, ZE: Cancellation or change >1 hour

  • BX, RS: Cancellations only

5. Voluntary Refunds—Watch for These Details

Even if the airline supports voluntary changes, rules differ.

Japan:

• Before departure:

  • Cash refunds after fee: IJ, BC, HD, 7G, 6J, JH, MZ

  • Voucher only: MM

• After departure:

  • Tax refund only: IJ, BC, HD

  • No refund: 7G, 6J, JH, MZ, MM

South Korea:

• Before/After departure:

  • Cash refund after fees: LJ, 7C, ZE, BX, RS

6. Void Tickets—Timeliness Is Everything

Japan:

• Within 24 hours of issuance: Only IJ supports voiding

• Not supported: BC, HD, 7G, 6J, JH, MZ, MM

South Korea:

• Within 24 hours of issuance: Supported by LJ, 7C, ZE, BX, RS

7. Medical Refunds—Required Documents

Customer: “Can I get a refund if I’m sick?”

Answer: Depends on the airline.

For those that allow it, you’ll need:

• A passport copy

• An English-language medical certificate

8. VCC Refunds—Avoid Getting "Stuck"

Warning – JH & MZ:

• Refunds deduct fees first, then return the balance.

• VCC users must ensure:

  • Card isn’t expired

  • Balance ≥ refund fee (typically ≤ ¥8000)

  • Card supports multiple authorizations

Warning – HD, 7G, 6J:

• Require original payment card number and validation.

• VCC users risk rejection if card is expired.

9. Post-Flight Refunds—Language Barriers

Warning – BX & RS:

• PNRs are not accessible online after departure.

• Refunds require calling Korean-speaking customer support.

Solution: Advise customers to confirm bookings before departure.

• Atlas currently does not handle post-flight refunds for BX and RS.

Easy to Remember Refund Guidelines for Agents

When Booking:

“Special fares? Check refundability.

Group bookings? Split before refund.”

When Refunding:

“Pre-flight: lower fees.

Post-flight: check rules.

Involuntary? Keep all screenshots.”

When Communicating:

“Explain rules to customers.

Show evidence to airlines.”

Two-Letter Airline Codes

Japan:

• BC: Skymark Airlines – Tokyo-based LCC for domestic/international routes

• MM: Peach Aviation – Kansai-based, covering Asia

• IJ: Spring Airlines Japan – China-Japan JV focused on tourism

• 7G: StarFlyer – Boutique airline, Kitakyushu hub

• 6J: Solaseed Air – Kyushu/Okinawa regional

• HD: Air Do – Connects Hokkaido to major cities

• MZ: Amakusa Airlines – Short-haul feeder airline

• JH: Fuji Dream Airlines – Feeder airline connecting smaller cities

South Korea:

• 7C: Jeju Air – Largest LCC in Korea

• BX: Air Busan – Asiana’s subsidiary

• RS: Air Seoul – Asiana’s international low-cost arm

• ZE: Eastar Jet – Restructured LCC flying to CJK regions

• LJ: Jin Air – Korean Air’s vacation-focused LCC

#OVERVIEW#

What are the benefits of Atlas Pay?

Atlas Pay is a secure and flexible global settlement solution that enables the management of bookings across 150 low-cost carriers worldwide.

#PAYMENT METHODS#

What Atlas Pay Offers Now?

Atlas Pay provides clients with multiple payment methods: Atlas Deposit and Atlas VCC Passthrough, Atlas Merchant(MoR).

#FEATURED SOLUTION#

Atlas Hybrid Payment Solution

Here’s how you can use a different payment method to retry the failed VCC Passthrough booking on ATRIP:

Here’s how you can use a different payment method to retry the failed VCC passthrough booking Through API:

Regardless of the reason for the failure, as long as the order was not successfully paid for, the customer can take the following actions:

Retry or Switch to Deposit Mode of Payment

{
  "orderNo": "XXX",
  "supportCreditTransPayment": null, // no need
  "creditCard": null // no need
}

Cancel order → Regenerate order → Payment with deposit

If the payment cannot be processed due to an issue with the card, the system will automatically cancel the order and notify the customer of the cancellation reason via web-hooks, notification as follows:

{
  "type": "order.cancelled",
  "data": {
    "orderNo": "{canceled order no}",
    "errorCode": "604", // for example
    "errorMessage": "Payment declined by airline"
  }
}

The customer can then take the following actions:

Regenerate order(regenerateOrder.do):

{
  "originalOrderNo": "{original order no}"
}

Payment with deposit(pay.do):

{
  "orderNo": "{new order no}",
  "supportCreditTransPayment": null, // no need
  "creditCard": null // no need
}

We're excited to announce that you can now upload attachments directly to voided tickets on our platform! This new feature streamlines the refund process, making it easier and faster to submit necessary documents.

This 「Upload Document」 option is especially helpful for airlines like Spring Airlines Japan (IJ) that require proof of voided tickets within 24 hours, offering you greater flexibility and a smoother refund experience.

Feature Highlights:

• Supports multiple file formats: You can upload JPG, PNG, JPEG, PDF, and ZIP files.

• Upload multiple files: Attach up to 5 files at once, with each file having a maximum size of 10MB. You can also add more files after your initial submission.

How to Access It?

Simply click into your booking, select 「Void」 and a pop-up window will appear on the right side of the page with the 「Upload Document」 option.

Peak Season Headaches: Frustrated by VCC Payment Failures?

Take Alex, a flight ticketing manager of an OTA in Europe. During peak travel seasons, his system processes hundreds of airline ticket payments daily. Recently, a sudden fare increase by an airline caused a payment to fail—his virtual card didn’t have sufficient balance, and the booking was automatically rejected.

To make matters worse, some payments were blocked by airline fraud detection systems due to high transaction volumes, delaying ticket issuance and affecting customer satisfaction.

How Atlas VCC Pass-Through Solves These Challenges

✅ Higher Payment Success Rates

Compared to traditional credit cards, Virtual Credit Cards (VCCs) offer higher success rates—especially for high-frequency, high-volume transactions—helping operations run smoothly.

✅ Flexible Fund Management

Top up VCC balances as needed. This allows for more dynamic and efficient fund allocation across multiple bookings and suppliers.

✅ Fast & Seamless

VCCs are issued and used entirely online—no need for physical cards—making the process faster, simpler, and more scalable.

✅ Earn Rebates

VCC users can receive rebates based on transaction value and volume, reducing costs and improving profitability.

Using Atlas VCC Effectively

✅ Smart Technology, Reliable Results

• Automatically identifies whether a booking supports VCC pass-through (supportCreditTransPayment=1).

• If a VCC transaction fails due to insufficient balance or airline rejection, the system allows users to regenerate the order and switch to prepayment—ensuring the ticket still gets issued.

✅ Real-Time Pricing, Smarter Automation

• Live fare passthrough: Atlas connects directly with airline APIs to fetch real-time vendorFare prices, eliminating manual errors.

• Price protection: Set a maxAcceptedAmount (recommended at 3% above the booking amount) to allow for automatic retries during fare changes.

✅ Secure Transactions, Risk Managed

• Use single-use VCCs along with Atlas's auto-retry feature (allowRetry=Yes) to minimize fraud and avoid card duplication errors.

• Post-payment checks: The system validates vendorCost in real time to ensure correct reconciliation. If something looks off, it flags the transaction immediately.

✅ Fast Recovery from Failed Transactions

If payment fails, follow these quick steps:

1. Check the API charge status

2. Retry with a different card BIN

3. Switch to prepayment if needed

4. Contact the airline to resolve the issue

Frequently Asked Questions

Q: The payment amount doesn’t match what was expected—why?

A: Use the queryorderdetails.do API to check the vendorCost, which reflects the actual amount charged by the airline. This makes reconciliation straightforward.

Q: What’s the ideal value to set for maxAcceptedAmount?

A: Set it at 1.03 × the order amount. This allows for minor fare changes without risking payment failure or fund overexposure.

Q: How do I know if a flight supports VCC pass-through?

A: In the API response, if supportCreditTransPayment=1 is returned, the flight supports VCC pass-through payment.

From payment delays to instant confirmations, and from manual recovery to automated precision—

Atlas VCC is more than a tool.

It’s a smarter, more controlled way to handle payments, empowering travel providers and agents to move from reactive firefighting to proactive success.

In this edition, we’re excited to share two major updates:

• The Latin American LCC JetSMART is now available.

• ATRIP homepage has been fully upgraded with optimized layout and data visibility.

Let’s dive in.

01. New Content Available

JetSMART (JA)

Backed by Indigo Partners (also behind Frontier, Volaris, and Wizz Air), is a top ultra-low-cost carrier in Latin America.

• Network

Headquartered in Santiago, Chile (Arturo Merino Benítez International Airport), with a strong presence in Buenos Aires, Argentina, and extensive coverage across South America.

• Core Strengths

Known for aggressive cost control and high efficiency, JetSMART offers strong value for partners expanding into Latin America.

• Why it Matters

Integrating JetSMART into your offerings lets you reach more niche destinations, create flexible routing options, and increase competitiveness.

02. ATRIP Homepage Upgrade

We’ve improved the homepage layout based on your feedback—putting the most in-demand tools front and center to help you move faster and smarter.

1. Key Modules, All in One Place

Instant Event Notifications

Important updates now appear as pop-ups. No more missing key info — one click takes you directly to what matters.

L2B Conversion & Demand Stats

• Real-time view of the Search-to-Booking ratio (last 3 days)

• Today’s valid searches for trend tracking and demand forecasting

• Custom traffic alerts help you avoid unnecessary risk triggers

Refund Rejection Tracker (7-Day View)

Get automated summaries of rejected refund orders — spot patterns and manage risks more effectively.

Account Balance Monitor

View your current balance in real time. Avoid ticketing failures due to insufficient funds. (Sensitive data is visible only to authorized admin or finance users.)

2. Atlas Newsfeed

Stay informed with instant access to product updates and travel industry news — never miss an opportunity.

3. Atlas Product Library

Explore our full solution suite: API, payment, data, customer service — all clearly organized and easy to use.

4. Sneak Peeks: Upcoming Features

Be the first to know what’s launching next on Atlas with early previews of new functionalities.

We believe API documentation is crucial for connecting with developers.

The Atlas API Documentation tab has been upgraded and relocated to the top of the page, offering a cleaner structure, divided modules, and quicker access to frequently used sections.

Upon clicking the tab, customers will be redirected to our resource platform with a new layout to provide clearer and faster access.

1. New Layout

The new left-side navigation enables quick positioning and more efficient searches, as documents are now divided by module.

2. Easy-to-Apply Field Explanations

Every parameter now provides example values, type explanations, and enumerated options, ensuring even beginners can easily grasp and apply them.

3. Code Demo Area Upgraded & Moved

Interface call examples are now displayed on the right, allowing one-click copying for easier testing and eliminating the need for multiple windows during debugging.

4. Clear Process Logic

We've added business flow diagrams and error code descriptions to the documentation, which will lower communication costs during integration.

Start exploring our new “API Documentation” page now! If you have any questions regarding this upgrade, reach out to your designated Account Managers.