New: Upload Documents for Voided Tickets!

July 28, 2025

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We're excited to announce that you can now upload attachments directly to voided tickets on our platform! This new feature streamlines the refund process, making it easier and faster to submit necessary documents.

This 「Upload Document」 option is especially helpful for airlines like Spring Airlines Japan (IJ) that require proof of voided tickets within 24 hours, offering you greater flexibility and a smoother refund experience.

Feature Highlights:

• Supports multiple file formats: You can upload JPG, PNG, JPEG, PDF, and ZIP files.

• Upload multiple files: Attach up to 5 files at once, with each file having a maximum size of 10MB. You can also add more files after your initial submission.

How to Access It?

Simply click into your booking, select 「Void」 and a pop-up window will appear on the right side of the page with the 「Upload Document」 option.

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