New in ATRIP: Full Visibility into Fulfilment Capability & Post-Booking Services
7 April 2026
Two powerful new pages are now live in ATRIP โ giving you complete transparency into how Atlas handles your bookings, from ticketing through to refund pay-out.
No more guessing. No more chasing. Everything you need to know about your post-booking operations is now right where you work.
Fulfilment Capability Page
Know exactly what to expect โ before you book.
The new Fulfilment Capability page is your one-stop reference for Atlas's booking and refund performance across all 140+ airlines on the platform.
What you can see at a glance:
Platform-wide ticketing SLA โ โฅ90% of orders confirmed within 5 minutes, โฅ98% within 1 hour
4-hour Refund Acceptance Commitment โ every refund request accepted and submitted to the airline within 4 hours (95% refund request is accepted within 15 minutes)
Booking channels per airline โ API, B2B Portal, and Direct Airline
Refund channels per airline โ API, B2B Portal, B2C MMB, Email, and more
Booking commitment by payment type โ Atlas Deposit vs VCC Passthrough
Click into any airline to see its specific ticketing speed, refund channels, refund processing times, and airline refund rules โ all in one place.
๐ Path: ATRIP โ Fulfilment ๐ https://atriptech.com/#/fulfilment/channel
Post-Booking Services Dashboard
Track every refund and Service Request in real time โ without asking.
The new Post-Booking Service Dashboard gives you a live view of your post-booking requests, so you always know exactly where things stand.
What you can track:
Refund Requests โ status breakdown across Atlas processing, airline processing, awaiting pay-out, completed, and rejected/cancelled
Service Requests โ real-time status of all open cases submitted via EVA
Airline Refund Processing and Pay-out Benchmarks โ median, average, and maximum pay-out timelines by airline, split by pre-departure and post-departure refunds
Use the benchmark data to set accurate pay-out expectations with your customers โ and spend less time chasing updates.
๐ ATRIP โ Dashboard โ Post-Booking Services ๐ https://atriptech.com/#/dashboard/after-sales
How These Pages Help You
Whether you're planning ahead or managing active bookings, both pages are built to make your day-to-day operations smoother and more predictable.
Before you book โ use the Fulfilment Capability page to:
Check real-time ticketing speed and commitment level by airline before a booking, so you can set accurate expectations for your customers upfront
Check refund channels available by airline โ Atlas will always route your refund through the most efficient channel available. The Fulfilment Capability page gives you a full view of every option we have for each airline, so you know what's in play when a refund request comes in.
Understand the difference in ticketing guarantees between Atlas Deposit and VCC Passthrough, and plan your payment strategy accordingly
After you book โ use the Post-Booking Service Dashboard to:
Track the live status of every refund request without emailing or messaging your account manager for updates
Monitor open service requests submitted via EVA and know exactly when Atlas is acting on them
Reference airline refund pay-out benchmarks to manage your customers' expectations on when funds will be returned โ and spot if a pay-out is running longer than typical
Together, these two pages mean:
Fewer surprises at the point of booking or refund
Less time spent chasing for updates or raising a dispute
More confidence when communicating with your own customers about timelines and commitments
Ready to explore?
Both pages are live now. Log in to ATRIP and take a look.
Contact your Account Manager if you have any questions or visit the Help Centre for detailed guidance on post-booking services.
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