# New in ATRIP: Full Visibility into Fulfilment Capability & Post-Booking Services **Two powerful new pages are now live in ATRIP — giving you complete transparency into how Atlas handles your bookings, from ticketing through to refund pay-out.** No more guessing. No more chasing. Everything you need to know about your post-booking operations is now right where you work. ### Fulfilment Capability Page Know exactly what to expect — before you book. The new Fulfilment Capability page is your **one-stop reference for Atlas's booking and refund performance across all 140+ airlines on the platform.** What you can see at a glance: * Platform-wide ticketing SLA — ≥90% of orders confirmed within 5 minutes, ≥98% within 1 hour * 4-hour Refund Acceptance Commitment — every refund request accepted and submitted to the airline within 4 hours (95% refund request is accepted within 15 minutes) * Booking channels per airline — API, B2B Portal, and Direct Airline * Refund channels per airline — API, B2B Portal, B2C MMB, Email, and more * Booking commitment by payment type — Atlas Deposit vs VCC Passthrough Click into any airline to see its specific ticketing speed, refund channels, refund processing times, and airline refund rules — all in one place. **📍 Path: ATRIP → Fulfilment 🔗**

Atlas Fulfilment Capability Overview

Airline Fulfilment Capability Overview

Airline Fulfilment Capability Details

### Post-Booking Services Dashboard Track every refund and Service Request in real time — without asking. The new Post-Booking Service Dashboard gives you a **live view of your post-booking requests, so you always know exactly where things stand.** {% hint style="success" %} This feature is available for live clients only. {% endhint %} What you can track: * Refund Requests — status breakdown across Atlas processing, airline processing, awaiting pay-out, completed, and rejected/cancelled * Service Requests — real-time status of all open cases submitted via EVA * Airline Refund Processing and Pay-out Benchmarks — median, average, and maximum pay-out timelines by airline, split by pre-departure and post-departure refunds Use the benchmark data to set accurate pay-out expectations with your customers — and spend less time chasing updates. 📍 **ATRIP → Dashboard → Post-Booking Services 🔗**

Post-Booking Services Dashboard

### How These Pages Help You Whether you're planning ahead or managing active bookings, both pages are built to make your day-to-day operations smoother and more predictable. #### Before you book — use the Fulfilment Capability page to: * Check real-time ticketing speed and commitment level by airline before a booking, so you can set accurate expectations for your customers upfront * Check refund channels available by airline — Atlas will always route your refund through the most efficient channel available. The Fulfilment Capability page gives you a full view of every option we have for each airline, so you know what's in play when a refund request comes in. * Understand the difference in ticketing guarantees between Atlas Deposit and VCC Passthrough, and plan your payment strategy accordingly #### After you book — use the Post-Booking Service Dashboard to: * Track the live status of every refund request without emailing or messaging your account manager for updates * Monitor open service requests submitted via EVA and know exactly when Atlas is acting on them * Reference airline refund pay-out benchmarks to manage your customers' expectations on when funds will be returned — and spot if a pay-out is running longer than typical #### Together, these two pages mean: * Fewer surprises at the point of booking or refund * Less time spent chasing for updates or raising a dispute * More confidence when communicating with your own customers about timelines and commitments **Ready to explore?** Both pages are live now. [Log in to ATRIP](https://atriptech.com/#/login) and take a look. Contact your Account Manager if you have any questions or visit the [Help Centre](https://resources.atriptech.com/) for detailed guidance on post-booking services. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://resources.atriptech.com/capability/atlas-news/new-in-atrip-full-visibility-into-fulfilment-capability-and-post-booking-services.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.