New in ATRIP: Full Visibility into Fulfilment Capability & Post-Booking Services

7 April 2026

Two powerful new pages are now live in ATRIP — giving you complete transparency into how Atlas handles your bookings, from ticketing through to refund pay-out.

No more guessing. No more chasing. Everything you need to know about your post-booking operations is now right where you work.

Fulfilment Capability Page

Know exactly what to expect — before you book.

The new Fulfilment Capability page is your one-stop reference for Atlas's booking and refund performance across all 140+ airlines on the platform.

What you can see at a glance:

• Platform-wide ticketing SLA — ≥90% of orders confirmed within 5 minutes, ≥98% within 1 hour

• 4-hour Refund Acceptance Commitment — every refund request accepted and submitted to the airline within 4 hours (95% refund request is accepted within 15 minutes)

• Booking channels per airline — API, B2B Portal, and Direct Airline

• Refund channels per airline — API, B2B Portal, B2C MMB, Email, and more

• Booking commitment by payment type — Atlas Deposit vs VCC Passthrough

Click into any airline to see its specific ticketing speed, refund channels, refund processing times, and airline refund rules — all in one place.

📍 Path: ATRIP → Fulfilment 🔗 https://atriptech.com/#/fulfilment/channel

Atlas Fulfilment Capability Overview

Airline Fulfilment Capability Overview

Airline Fulfilment Capability Details

Post-Booking Services Dashboard

Track every refund and Service Request in real time — without asking.

The new Post-Booking Service Dashboard gives you a live view of your post-booking requests, so you always know exactly where things stand.

This feature is available for live clients only.

What you can track:

• Refund Requests — status breakdown across Atlas processing, airline processing, awaiting pay-out, completed, and rejected/cancelled

• Service Requests — real-time status of all open cases submitted via EVA

• Airline Refund Processing and Pay-out Benchmarks — median, average, and maximum pay-out timelines by airline, split by pre-departure and post-departure refunds

Use the benchmark data to set accurate pay-out expectations with your customers — and spend less time chasing updates.

📍 ATRIP → Dashboard → Post-Booking Services 🔗 https://atriptech.com/#/dashboard/after-sales

Post-Booking Services Dashboard

How These Pages Help You

Whether you're planning ahead or managing active bookings, both pages are built to make your day-to-day operations smoother and more predictable.

Before you book — use the Fulfilment Capability page to:

• Check real-time ticketing speed and commitment level by airline before a booking, so you can set accurate expectations for your customers upfront

• Check refund channels available by airline — Atlas will always route your refund through the most efficient channel available. The Fulfilment Capability page gives you a full view of every option we have for each airline, so you know what's in play when a refund request comes in.

• Understand the difference in ticketing guarantees between Atlas Deposit and VCC Passthrough, and plan your payment strategy accordingly

After you book — use the Post-Booking Service Dashboard to:

• Track the live status of every refund request without emailing or messaging your account manager for updates

• Monitor open service requests submitted via EVA and know exactly when Atlas is acting on them

• Reference airline refund pay-out benchmarks to manage your customers' expectations on when funds will be returned — and spot if a pay-out is running longer than typical

Together, these two pages mean:

• Fewer surprises at the point of booking or refund

• Less time spent chasing for updates or raising a dispute

• More confidence when communicating with your own customers about timelines and commitments

Ready to explore?

Both pages are live now. Log in to ATRIP and take a look.

Contact your Account Manager if you have any questions or visit the Help Centre for detailed guidance on post-booking services.