# New in ATRIP: Full Visibility into Fulfilment Capability & Post-Booking Services **Two powerful new pages are now live in ATRIP — giving you complete transparency into how Atlas handles your bookings, from ticketing through to refund pay-out.** No more guessing. No more chasing. Everything you need to know about your post-booking operations is now right where you work. ### Fulfilment Capability Page Know exactly what to expect — before you book. The new Fulfilment Capability page is your **one-stop reference for Atlas's booking and refund performance across all 140+ airlines on the platform.** What you can see at a glance: * Platform-wide ticketing SLA — ≥90% of orders confirmed within 5 minutes, ≥98% within 1 hour * 4-hour Refund Acceptance Commitment — every refund request accepted and submitted to the airline within 4 hours (95% refund request is accepted within 15 minutes) * Booking channels per airline — API, B2B Portal, and Direct Airline * Refund channels per airline — API, B2B Portal, B2C MMB, Email, and more * Booking commitment by payment type — Atlas Deposit vs VCC Passthrough Click into any airline to see its specific ticketing speed, refund channels, refund processing times, and airline refund rules — all in one place. **📍 Path: ATRIP → Fulfilment 🔗**

### Post-Booking Services Dashboard Track every refund and Service Request in real time — without asking. The new Post-Booking Service Dashboard gives you a **live view of your post-booking requests, so you always know exactly where things stand.** {% hint style="success" %} This feature is available for live clients only. {% endhint %} What you can track: * Refund Requests — status breakdown across Atlas processing, airline processing, awaiting pay-out, completed, and rejected/cancelled * Service Requests — real-time status of all open cases submitted via EVA * Airline Refund Processing and Pay-out Benchmarks — median, average, and maximum pay-out timelines by airline, split by pre-departure and post-departure refunds Use the benchmark data to set accurate pay-out expectations with your customers — and spend less time chasing updates. 📍 **ATRIP → Dashboard → Post-Booking Services 🔗**

### How These Pages Help You Whether you're planning ahead or managing active bookings, both pages are built to make your day-to-day operations smoother and more predictable. #### Before you book — use the Fulfilment Capability page to: * Check real-time ticketing speed and commitment level by airline before a booking, so you can set accurate expectations for your customers upfront * Check refund channels available by airline — Atlas will always route your refund through the most efficient channel available. The Fulfilment Capability page gives you a full view of every option we have for each airline, so you know what's in play when a refund request comes in. * Understand the difference in ticketing guarantees between Atlas Deposit and VCC Passthrough, and plan your payment strategy accordingly #### After you book — use the Post-Booking Service Dashboard to: * Track the live status of every refund request without emailing or messaging your account manager for updates * Monitor open service requests submitted via EVA and know exactly when Atlas is acting on them * Reference airline refund pay-out benchmarks to manage your customers' expectations on when funds will be returned — and spot if a pay-out is running longer than typical #### Together, these two pages mean: * Fewer surprises at the point of booking or refund * Less time spent chasing for updates or raising a dispute * More confidence when communicating with your own customers about timelines and commitments **Ready to explore?** Both pages are live now. [Log in to ATRIP](https://atriptech.com/#/login) and take a look. Contact your Account Manager if you have any questions or visit the [Help Centre](https://resources.atriptech.com/) for detailed guidance on post-booking services.