> For the complete documentation index, see [llms.txt](https://resources.atriptech.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://resources.atriptech.com/bang-zhu-zhong-xin/re-men-fen-lei/shou-qian-piao-wu/atlas-piao-wu-chu-piao-ji-qu-xiao-gui-ze-shuo-ming.md).

# Atlas票务出票及取消规则说明

## 一、出票时效标准 

Atlas 票务系统具备高效的处理机制，保障绝大多数订单快速出票，具体时效承诺如下： 

* ≥90% 的订单可在 5 分钟内完成出票 
* ≥98% 的订单可在 1 小时内完成出票 

注：以上时效基于常规票务场景，如遇航司系统延迟等不可抗力或外部系统波动，出票时间可能相应延长，具体进度将通过系统实时更新。 

 

## 二、订单取消规则 

根据订单支付方式及客户设置的不同，Atlas 订单取消规则分为以下三类： 

### 1.  VCC 透传卡支付（VCC Pass through） 

若因以下原因导致出票受阻，系统将自动取消订单： 

* 航司临时变价 
* 目标航班售罄 
* 支付卡验证失败 
* 支付成功后 2 小时内未收到航司出票确认 

 

### 2.  预付款支付（ Prepayment ） 

若因以下原因导致出票受阻， Atlas 将先与客户沟通确认处理方案，再执行后续操作：  

* 目标航班售罄 
* 航司系统故障导致无法出票 

 

### 3. 客户特殊设置（适用于所有支付方式） 

如客户已设置特殊规则，系统将按照条件取消订单，常见设置包括： 

* 时间设置：如设置“超时未出票自动取消”（例如：支付后15分钟未出票） 
* 变价设置：如设置“变价时自动取消”（即航司票价变动时，系统自动取消订单） 
* 主动取消：客户在系统内发起“停止出票”请求，经系统验证通过后，完成订单取消 


---

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