> For the complete documentation index, see [llms.txt](https://resources.atriptech.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://resources.atriptech.com/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/tui-piao/ru-he-cha-xun-tui-piao-zhuang-tai.md).

# 如何查询退票状态？

Atlas提供了两种查询退票状态的方法：**逐个查询**和**批量查询**。

1. **逐个查询**

**查询路径**: ATRIP -> 订单中心 -> 我的订单 -> 订单详情 -> 退票信息

<figure><img src="https://991312037-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6gAksXDk6z99aVnKRffY%2Fuploads%2FS0e2fgBb02zeIfXWcr7R%2Fimage.png?alt=media&amp;token=ea26b953-54a8-4821-a44b-ebf80320f7f7" alt=""><figcaption></figcaption></figure>

退票状态会实时更新，您可以在此页面上查看最新进展。

2. **批量查询**

**查询路径：** ATRIP -> 订单中心 -> 退票单

<figure><img src="https://991312037-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6gAksXDk6z99aVnKRffY%2Fuploads%2F2CF6V9dOw6GHA0RnYa8V%2Fimage.png?alt=media&amp;token=76d5ca52-ff68-453d-a6f6-edeb8b7a7067" alt=""><figcaption></figcaption></figure>

**操作说明：**

1） 点击 “下载模板” 按钮，下载可用于批量查询的Excel模板

<figure><img src="https://991312037-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6gAksXDk6z99aVnKRffY%2Fuploads%2FhH4SlAkL0wH1aUpJuSBR%2Fimage.png?alt=media&amp;token=538952b4-31d1-4dfc-9e49-bd4873a96dd3" alt=""><figcaption></figcaption></figure>

2）将需要查询退票状态的订单号填入Excel模板中（示例如下）

<figure><img src="https://991312037-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6gAksXDk6z99aVnKRffY%2Fuploads%2FWuoEhplFuFNin4S5qj8F%2Fimage.png?alt=media&amp;token=e6c4ddb4-56fd-4161-944e-1f010864599e" alt=""><figcaption></figcaption></figure>

3）点击“批量搜索”按钮，并上传已经填写好的Excel文件

<figure><img src="https://991312037-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6gAksXDk6z99aVnKRffY%2Fuploads%2FOzJWFu6Oa7Dp2RVopfmg%2Fimage.png?alt=media&amp;token=6513aaec-6282-4c84-a5af-718829e2cc4e" alt=""><figcaption></figcaption></figure>

4） Excel文件上传完毕后，您便可以在当前页面查询到这些订单对应的退票/退款状态。

<figure><img src="https://991312037-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6gAksXDk6z99aVnKRffY%2Fuploads%2FrqNhWxhIt8cpn93pXVRc%2Fimage.png?alt=media&amp;token=d20982dd-7214-4842-8d6c-3037fd69f73b" alt=""><figcaption></figcaption></figure>

如有查询失败的记录，您可以点击此处查看详细信息。

<figure><img src="https://991312037-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F6gAksXDk6z99aVnKRffY%2Fuploads%2FiB8YxBITYwefQIU2BSHn%2Fimage.png?alt=media&amp;token=6a502b83-b299-4326-8229-49843d8c464d" alt=""><figcaption></figcaption></figure>