# Atlas售后服务受理范围 Atlas是一家专注于低成本航空（LCC）的技术服务公司，核心价值是为客户提供航司数据、出票系统、支付能力、售后支持等一站式解决方案。为了更专注于核心服务能力，Atlas将资源聚焦于解决最高频、最刚性的技术与服务需求，以保障为您提供更优质、稳定的体验。 基于此，我们的售后服务受理范围明确如下： | **一级类别** | **二级类别** | **是否受理** | | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------- | | 退票/退款 | [自愿退](/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/tui-piao/ru-he-shen-qing-zi-yuan-tui-piao.md) | √ | | 退票/退款 | [非自愿退（航变）](/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/tui-piao/ru-he-shen-qing-fei-zi-yuan-tui-piao.md) | √ | | 退票/退款 | [废票](/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/tui-piao/ru-he-shen-qing-fei-piao.md) | √ | | 退票/退款 | 特殊退（重复预定、拒绝登机） | √ | | 退票/退款 | 病退 | × | | 退票/退款 | 亡退 | × | | 改期 | [自愿改期](https://resources.atriptech.com/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/pages/mKiw0p9HZvRx6UByEwzS#id-1.-zi-yuan-gai-qi-chang-jing) | 仅受理必须通过机票代理办理的场景 | | 改期 | [非自愿改期](https://resources.atriptech.com/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/pages/mKiw0p9HZvRx6UByEwzS#id-2.-fei-zi-yuan-gai-qi-chang-jing) | 仅受理必须通过机票代理办理的场景 | | 改乘客信息 | [改姓名](https://resources.atriptech.com/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/pages/856dfe45353dc10d3a047ac51ce785791cd43901#id-1.-gai-xing-ming-chang-jing) | 仅受理必须通过机票代理办理的场景 | | 改乘客信息 | [改性别](https://resources.atriptech.com/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/pages/856dfe45353dc10d3a047ac51ce785791cd43901#id-5.-gai-xing-bie-chang-jing) | 仅受理必须通过机票代理办理的场景 | | 改乘客信息 | [改国籍](https://resources.atriptech.com/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/pages/856dfe45353dc10d3a047ac51ce785791cd43901#id-4.-gai-guo-ji-chang-jing) | 仅受理必须通过机票代理办理的场景 | | 改乘客信息 | [改出生日期](https://resources.atriptech.com/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/pages/856dfe45353dc10d3a047ac51ce785791cd43901#id-3.-gai-sheng-ri-chang-jing) | 仅受理必须通过机票代理办理的场景 | | 改乘客信息 | [改护照信息（护照号码、有效期）](https://resources.atriptech.com/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/pages/856dfe45353dc10d3a047ac51ce785791cd43901#id-2.-gai-zheng-jian-xin-xi-ru-hu-zhao-hao-hu-zhao-you-xiao-qi-chang-jing) | 仅受理必须通过机票代理办理的场景 | | 改乘客信息 | 改预留联系方式 | 仅受理必须通过机票代理办理的场景 | | 改乘客信息 | 添加常旅客号 | √ | | 加购辅营产品 | [添加售后行李](/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/fu-ying-fu-wu/ru-he-tian-jia-shou-hou-xing-li.md) | √ | | 加购辅营产品 | 预选座位 | × | | 加购辅营产品 | 预定餐食 | × | | 加购辅营产品 | 申请轮椅 | × | | 加购辅营产品 | 升舱 | × | | 加购辅营产品 | 线上值机 | × | | 航班及客票状态 | 核实航班状态 | 规划中 | | 航班及客票状态 | 核实客票状态 | 规划中 | | 航班及客票状态 | 申请航变补偿 | × | | 航班及客票状态 | 确认保护航班 | × | | 其他服务 | [券出新票](/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/tui-piao/ru-he-yong-quan-chu-xin-piao.md) | 仅受理必须通过机票代理办理的场景 | | 其他服务 | 信息支持（Atlas的旅行社资质、agency code等信息） | √ | 未来，我们将持续收集客户反馈，结合实际需求逐步评估并拓展更广泛的服务范围。敬请关注后续更新，感谢您的理解与支持！ --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://resources.atriptech.com/bang-zhu-zhong-xin/re-men-fen-lei/shou-hou-piao-wu/atlas-shou-hou-fu-wu-shou-li-fan-wei.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.