Atlas票务承诺

These Terms of Service ('Terms') detail the conditions of the Atlas Ticketing Guarantee Service, which is automatically provided to a customer of Atlas (“you” or “your” as the case may be) utilizing Atlas' ticketing services. Please review these Terms carefully. By purchasing a ticket from Atlas, you are automatically enrolled in the Atlas Ticketing Guarantee Service, and you agree to abide by these Terms as well as all applicable laws and regulations.

1. Discrepancy in Ticket Information

   In the event of a discrepancy between the ticket issued by Atlas and the passenger information, travel dates, flight numbers, or any required additional information that was provided by you to Atlas (“Discrepancy”). For the avoidance of doubt, Atlas bears no liability for your mistakes, the Customer shall notify Atlas without delay of this Discrepancy. Atlas will provide a remedy to the Customer at Atlas' discretion, always ensuring that the passenger is provided a ticket to the original intended destination. If the passenger misses their flight as a result of such a discrepancy, you are required to notify Atlas within 4 hours from the original flight departure time. Atlas shall offer the following remedies:

   • 1.1. Atlas will provide a ticket of the same service level and reimburse up to $150 for losses incurred, including but not limited to hotel and train expenses.

   • 1.2. Atlas will issue a full refund and an additional compensation of $30.

2. Sold-Out Flights

   Where you have utilised the deposit method to pay for a ticket, and a ticket is listed as available at the time of order, if by the time Atlas issues the ticket, the original chosen flight by the passenger has been sold out, Atlas provides two forms of compensation:

   • 2.1. Atlas will provide a ticket for an alternative flight of the same service level.

   • 2.2. Atlas will issue a full refund and an additional compensation of $30.

3. Handling of Airline PNR Status Anomalies

   • 3.1. Atlas will routinely monitor the PNR status of issued orders. Upon detection of a PNR cancellation by the airline, a message will appear in the "Incident Management" module. In case a ticket reissuance is required, you must notify Atlas within 24 hours of receiving such notification that you wish to reissue the ticket.

   • 3.2. In the event that Atlas fails to detect an unforeseen cancellation of the ticket by the airline, resulting in the passenger being at the airport without a confirmed booking, please contact Atlas on the day of the original flight departure. Atlas will offer the following remedies:

     • 3.2.1. Atlas will provide a ticket of the same service level and reimburse up to $150 for losses incurred, including but not limited to hotel and train expenses.

     • 3.2.2. Atlas will issue a full refund and an additional compensation of $30.

4. Airline Flight Cancellations or Schedule Changes

   • 4.1. Notifications of any flight cancellations or schedule changes by airlines will be dispatched to the email provided by you at the time of order placement. Ensuring the accuracy of the email address provided is the your responsibility. If you are using Atlas's email service, refer to the relevant terms of the Atlas Email Service.

   • 4.2. In cases where a passenger files a claim against the airline based on Regulation (EC) No 261/2004 of the European Parliament, and the airline requests compensation from Atlas due to insufficient notification to the passenger, you are obligated to assist Atlas by providing evidence of receiving such flight change notifications. If compensation is required, Atlas may deduct the entire amount claimed by the airline from your deposit account.

本服务条款（“条款”）详细说明了Atlas票务保证服务的条件，该服务将自动提供给使用Atlas票务服务的Atlas客户（“您”或“您的”，视情况而定）。请仔细阅读这些条款。您在Atlas购票即自动加入Atlas票务保证服务，您同意遵守本条款以及所有适用的法律法规。

1. 购票信息不符

如果Atlas开具的机票与您提供给Atlas的乘客信息、旅行日期、航班号或任何必要的附加信息之间存在差异（“差异”）。为免生疑问，Atlas不对您的错误承担任何责任，客户应立即将此差异通知Atlas。Atlas将自行决定向客户提供补救措施，并始终确保向乘客提供前往原预定目的地的机票。如果乘客因此而错过航班，您必须在原航班起飞时间后4小时内通知阿特拉斯。Atlas应提供以下补救措施：

1.1. Atlas将提供相同服务水平的机票，并赔偿高达150美元的损失，包括但不限于酒店和火车费用。

1.2. Atlas将全额退款并额外赔偿30美元。

2. 满座的航班

如果您使用押金方式支付机票，并且机票在订购时被列为可用，如果在Atlas发出机票时，乘客最初选择的航班已经售罄，Atlas提供两种形式的补偿：

2.1. Atlas将提供相同服务水平的替代航班机票；

2.2. Atlas将全额退款并额外赔偿30美元。

3. 航空公司PNR状态异常处理

3.1. Atlas将定期监测已发布订单的PNR状态。一旦航空公司检测到PNR取消，将在“事件管理”模块中出现一条消息。如果需要补票，您必须在收到通知后24小时内通知Atlas您希望补票。

3.2. 如果Atlas未能发现航空公司意外取消机票，导致乘客在没有确认预订的情况下到达机场，请在原始航班起飞当天与Atlas联系。Atlas将提供以下补救措施：

• Atlas将提供相同服务水平的机票，并赔偿高达150美元的损失，包括但不限于酒店和火车费用；

• Atlas将全额退款并额外赔偿30美元。

4. 航空公司航班取消或时刻表更改

4.1. 航空公司的任何航班取消或时间表更改通知将发送到您在下单时提供的电子邮件中。确保所提供电子邮件地址的准确性是您的责任。如果您正在使用Atlas的电子邮件服务，请参阅Atlas电子邮件服务的相关条款。

4.2. 如果乘客根据欧洲议会法规第261/2004号条例向航空公司提出索赔，且航空公司因未能充分通知乘客而要求Atlas赔偿，则您有义务协助Atlas提供收到此类航班变更通知的证据。如果需要赔偿，Atlas可能会从您的存款账户中扣除航空公司索赔的全部金额。

如果乘客根据欧洲议会第261/2004号条例向航空公司提出索赔，且航空公司因未能充分通知乘客而向阿特拉斯要求赔偿，您有义务协助阿特拉斯提供收到此类航班变更通知的证据。如果需要赔偿，阿特拉斯可能会从您的定金账户中扣除航空公司索赔的全部金额。